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February 2024 by Janis Swindlehurst
I'd give a zero if I could. Ordered sweater for my son in law. They sent him a woman's turtleneck instead. Still trying to get my money back since December. Worst customer service I've ever seen!
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February 2024 by Esha Wang
I had no idea returning an item would be so complicated until I visited the Falconeri SoHo location. In the span of 15 minutes, I got badgered at least three times to do an exchange instead of a return, and they tried to outright deny my return by claiming my order was made on 9/11 and past the 30 day return window when in fact my order was made on 11/9. They tried to argued with me even when I pointed out my email confirmation was from 11/9, and I was about to pull out my Falconeri account until they finally agreed to process my return. To add insult to injury, they even at some point mistook me for the only other Asian in the store. Don’t get me wrong, I love Falconeri products, but the staff at the SoHo location is seriously lacking in training and/or basic common sense. If you’re in the NYC area, please do yourself a favor and do all of your Falconeri shopping/returns through mail.
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January 2024 by Elizaveta Nesterenko
I made online orders, unfortunately this is a problem. Since refunds take a long time, you have to write to support to get them refunded.
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July 2023 by Rosana Vidal Méjica
Cannot speak highly enough of my shopping experience here: the clothing is beautifully made and fit me nicely. A special thank you to Maya who was so extremely helpful, knew the inventory like the back of her hand, made great recommendations, was super duper helpful. Ask for her! The sale was GREAT!!!!!!? ?
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July 2023 by Leon Bukhman
I recently had the pleasure of visiting this Falconeri store and had an excellent experience thanks to the assistance of Adolfo. Adolfo's attentiveness, patience, and extensive knowledge of fashion made the experience that much more enjoyable and helped me appreciate the nuanced style of this brand.
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July 2023 by Lindsay Zirpolo
Love this store! The staff is super helpful and friendly. You are offered espresso or water while you are shopping and it's such a pleasant experience. Beautiful, top-quality collections! The loyalty program is great and offers extra savings. love love love!
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July 2023 by Rosana Vidal
Cannot speak highly enough of my shopping experience here: the clothing is beautifully made and fit me nicely. A special thank you to Maya who was so extremely helpful, knew the inventory like the back of her hand, made great recommendations, was super duper helpful. Ask for her! The sale was GREAT!!!!!!? ?
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July 2023 by Felicia Villiers
I was searching for a very specific item. The very kind, patient and helpful Adolfo really went above and beyond in making sure my purchase met my needs. The people who work in this store are so very hospitable. Not only did I find what I needed but I picked up a great birthday gift for my spouse
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June 2023 by Pihu
They fool you on prices. I bought merchandise in store but there website offered 25% discount. I paid full price. I reached out to them thrice through several methods but there was either no response or the person was not helpful. Respecting lower price on your own store is expected by any store, let alone a luxury one. I even asked for a future gift card which would help them also but they don't care about customer loyalty. There own "club" program is a hoax and way to "lower" price on cheap merchandise. I ll never be shopping at this fraud place.
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May 2023 by Melanie Flores
BEWARE THIS STORE SCAMMING INNOCENT SHOPPERS.2months ago i visited This falconeri brand store in SoHo, New York.One of the girl who workS there (Asian girl) took photos both sides of my CC with her phone. while I was paying.I had to cancel my card !!!
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April 2023 by Sofia Byun
Such a beautiful store and the only one of this brand in the US. The clothing material is so much better than American brands but it is also more on the expensive size. The workers are also super friendly and accommodating
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December 2022 by Jeff Sternberg
I loved this store when I was in Italy but will never buy from them again after my US shopping experience.Many items are not made in Italy when you buy online and in store in the US and the quality is not good.Also, the customer service is entirely absent and returns are impossible so you'll be stuck with what you ordered- like it or not.
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September 2022 by T R
One of my favorite brands that has high quality and solid fits for very good prices. The only problem with the NY store is they carry almost nothing in Men's size small and it's a hassle to go there and find that they have great items but not in your size. Please get more stock! Most men in New York aren't very large :)
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June 2022 by L. Eliza C.
This is a hidden gem for all your satin and cashmere needs. I was in a mission to buy something to cover my shoulders for a dress that I bought right down the block at Farm Rio. I came in here and the two ladies hooked me up. They were very helpful and loving and they should be given raises for all of their customer care that they have provided me. I really loved their expertise and care and helping me make the right decision. I have included a picture of me wearing the beautiful satin jacket and the dress see attached. Look how elegant and regal I look.
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March 2022 by Kori B.
Refused to void a fraudulent purchase