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March 2024 by Mengdi Gu
I went to this location to mail my next day mail. The stuff were super patient, kind and helpful. Highly recommend!
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December 2023 by H B
Had to leave a review here because I had such an awesome experience. I came in to get four color pages printed and Ronisha was SO helpful. She was able to help me right there and then, no online portal to deal with, no queue to get my order put it, just very helpful, immediate customer service. She was willing to check various prices and let me compare papers. Was so happy I was able to get what I needed in about 10 minutes. Thank you!
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October 2023 by Eve Pena
5 stars because Ronisha is the BEST. I came in with 12 heavy bags, super frazzled, but Ronisha took care of everything. She packed and shipped my boxes for me, and all I had to do was give her a list. You are the best, thank you so much!!!!!
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October 2023 by Alyona V
Promised a job for a specific time, when I came it wasn't done, and was told it would be ready in three days. This is after I spent an hour waiting on them in an empty store to give me a price for a card print. Unprofessional and rude, they just don't care at all
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May 2023 by Lauren Richardson
This Fedex is so helpful. They always go above and beyond. Alyssa was so helpful to me, she went out of her way to help me when I needed help locating a package! Thank you so much Alyssa for caring about my issue 10/10!!
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May 2023 by Ivan R Moya
There is a black guy with curly hair age around 25 very rude and not helpful at all
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April 2023 by Jasmin Zorlu
So impressed that when I asked to add money to my card for the copy machine and also use the bathroom, the female employee (wish I could remember her name) said “I’ll take care of it while you use the bathroom”. So efficient. I love nyc.
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February 2023 by Susan Ghim
1 star because I have no choice. BEWARE: If you urgently need a package to get to a destination within NY or the tri-state area overnight, take the time and drive it out yourself. ALL the overnight documents are sent first to Memphis, TN and if they bungle it in TN, it is no longer an overnight package. Had I known this, I would have driven to upstate NY myself and at least I would not have contributed to the greenhouse effect from jet fuel which is far worse than any 1 car. Half way across the US just to fly it back. Who in corporate thought this was a brilliant idea. The person must be a corporate gas shill. I sent sensitive legal documents from this location to upstate NY at 11am Wed. It is now Friday and my package has not arrived. They fly all overnight packages no matter the destination to Memphis TN for "processing." Someone in Memphis messed up and didn't put it on a plane back to NY and my overnight service was "disrupted." Three reps told me because of the snow in Memphis, the plane couldn't leave Memphis. One said maybe snow at EWR. The weather website showed it was clear in Memphis and EWR. The misinformation was astounding. I still don't have my package two days later. Legal documents that I had to work extremely hard to obtain and needed to be there on Thurs. They say it is out for delivery but without proof of life, I don't believe a word they are telling me. BTW, snowstorms are forseeable. No one told me there was a possibility of a delay due to weather. Had I been told that, I would have driven the package myself upstate. The real kicker is someone offered to send me an overnight UPS label but I said "no, it's gotta get there so I am using Fedex." I have never been so wrong in my entire life. FedEx really messed this up. I will probably have to drive myself upstate now anyway to fix the colossal mess FedEx caused.Update: 48 hours and still not delivered. The purported case mgr. Jaquailla who represented that she would make sure this package was delivered this morning is now "not working this shift" based on a co-worker in her dept. They have been driving my package around for over 2 hours in a small upstate town. Now, I am beginning to believe this is deliberate.Update: 49 hours and still not delivered. Soon, this will be an afternoon delivery when Fedex promised a morning delivery because they breached the contract by delaying the previous day's delivery. I paid in full for overnight delivery. How do you suck this bad Fedex? You appear to be going those extra miles to make sure that my package does not arrive at all. I'm waiting for the next delivery exception stating that they have now lost my package. What a colossal mistake I made by entrusting FedEx with original time sensitive documents.
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January 2023 by Kelly Kolton
The team at 0679 saved the day by printing a program booklet first thing in the morning for an event happening that afternoon. Many thanks to the kind people at the store, pitching in at the last minute for a total stranger! I applaud their amazing speed, service, and responsiveness. We will be back - and next time, it will not be for a last-minute print emergency!
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January 2023 by Nasser Silva
I was feeling sick and manager saw me spiting behind the copier machine and he came on me and instead of doing customer service he asked aggressively what I was doing behind the copier machine , I don’t know how to use the copier machine , no copies I was late for work thanks for the first time expea
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January 2023 by אלי חן
I’m using this location on the last 2 years daily, just want to say there is a young women name Joy and she’s so wonderful! So patient and it really shows how much she cared about the costumers and to give a great service with a smile and great attitude! Thank you, you are a queen!
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December 2022 by אלירן בוחניק
I’m using this location on the last 2 years daily, just want to say there is a young women name Joy and she’s so wonderful! So patient and it really shows how much she cared about the costumers and to give a great service with a smile and great attitude! Thank you, you are a queen!
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December 2022 by Tan Wang
I was astonished by their top-rated customer service this morning, from staff to manager. Everyone who is in customer service industry should go and take a look at how good they are to communicate with their customers!!
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December 2022 by Keshia Daniel
I visited today to ship a package and Tatyana was so patient and helpful. I was so confused about what to do but she was so knowledgeable and gave good suggestions on what to do moving forward. Her customer service is exceptional. I appreciate her and I recommend this location 10/10.
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October 2022 by Nicole G.
Excellent customer service and prompt assistance :)Landed on a gem on a busy Saturday in Bryant park-Had a time sensitive item to send my father- and was in and out in less than ten. I appreciate the kind staff and professional assistance.
