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March 2024 by Michelle Hamilton
Big shout out to the team, particularly Sixto, Gia and Mars, for their quick turn on our printing needs and follow up. Appreciate you all! Michelle
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December 2023 by Maria
Their employee Juana should be fired. Rude to the customer ahead of us, and discouraged her from her transaction. It was clear she just wanted to go home. Very rude to me, as well. When she printed something incorrectly, she said she wouldn’t charge me for it but couldn’t help me further because they were closed. This was after 25 min of having me wait while she went back and forth between me and other customers. Then said something condescending in Spanish to me. I told her she gave terrible customer service. Her employer needs to know.
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November 2023 by Azul
Shipped my trade-in Apple phone via this facility and Apple received an empty box. This isn't the first review with this issue from this location. Thankfully Apple (and likely FedEx's insurance) took care of it, but be wary of what you ship through this location.
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October 2023 by Angel B
Visited today 10/23/23. Needed to print a few documents for a meeting. I lost my wallet and only had cash on me. One lady employee said I can pay in cash at the register, I waited 5 minutes on line and the lady at register said I have to email a different FedEx email to get them printed faster. 5 minutes later the lady at register says I need to put the cash on a card. I was confused because they didn’t mention this before, I asked “money on a card?”. A White gentleman (possible manager?) walks by and says “Yes, like a laundromat how you put money on a card to do laundry”. I was taken aback, as a 30 year old Latino man that owns a washer and a dryer and haven’t been to a laundromat in 15 years. I left immediately and went across the street to Staples. I was able to print my documents in less than a minute, and I had to purchase a Staples gift card to do so. This was easily explained in 10 seconds, instead of wasting 10 minutes at this Fed Ex on 81st and Broadway
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October 2023 by Tara Ahi
10/10 customer service. The manager was so nice and Juana went above and beyond, she was so helpful dealing with my complicated package situation. Will be relying on this branch for sure! Just wish there was a way to get a direct line there when calling.
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June 2023 by Morgan
Here at 8:15am when they are meant to be open at 8am and the store is closed. A bunch of us were waiting for anyone to open the doors and not a single staff member.
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June 2023 by Brian Reitz
All-time bad customer service. Unhelpful, really poor attitude, and she was even insulting other customers. Then charged twice for the transaction. Nightmare
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June 2023 by Ni
I had several international parcels to send and Juana and Sixto were incredibly helpful and professional in assisting me — all while handling a constant stream of other customer questions, complaints and demands. You don’t see staff like this very often in NYC. This will be my 1 stop for all future shipping needs.
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May 2023 by NRG
I had several international parcels to send and Juana and Sixto were incredibly helpful and professional in assisting me — all while handling a constant stream of other customer questions, complaints and demands. You don’t see staff like this very often in NYC. This will be my 1 stop for all future shipping needs.
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May 2023 by Danielle R.
This is the best Fedex location! They're always friendly and helpful. A stark contrast to the other Fedex in the UWS on 72nd St. I go 10 blocks out my way to go this one, even though I live on the same block as 72nd St..
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March 2023 by Miguel Sanchez
Shipped a trade-in phone back to Samsung. Samsung later tells me that they received an empty box! Don't know who the culprit is (Samsung worker or FedEx), but thank Jesus for Samsung's amazing service which resolved my issue - thank you Samsung!
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January 2023 by Ido Michael
Really unprofessional, just put a note saying work will resume in 2 hours although she was in there playing her phone. Then didn't agree to ship and was very unpleasant. A shame to the fedex chain.
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December 2022 by Jonathan Zev Rekhter
תזכה לברכות שלום ובריאות למלאכי הדפסה !!!?AMAZING management & staff spent over an hour patiently working with me to achieve a perfect result, down to the smallest detail. Friendly and expert staff. Look no further for all your printing needs!!! Thank you my friends ??
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October 2022 by Jonathan Chae
Got my passport photo taken here and my passport renewal application got rejected because of the photo (there was a huge space above my head). I went back to get it retaken but of course the printer was down and they refused to give me a refund saying that it is not allowed for passport photo service. Avoid this place at all cost. Staples across the street is way more professional for passport photo service.
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September 2022 by Krishna Bala (KaB)
Great place. Juana and William were very helpful! They got us good rates on shipping an expensive desktop PC equipment to Germany.