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January 2024 by Erick Gamero
Do not stop by for the passport services. This and another location did not know about the service. Even showing them the checklists I printed, hey had no idea. I paid 238.00 in advance to be told, "Maybe it is a new service. I am not sure.
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December 2023 by Florita Lo Biondo
I stop by to print my documents the two ladies never assist us. They are unprofessional to deal with. I just do bymyself even takes me time. But the two ladies is not approachable even they have no customer at that time. They just busy talking to each othet..very bad experience ?
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December 2023 by Vinny Murphy
Great experience after being rejected by the one in Chelsea.
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October 2023 by S P
Dropped off a mobile device to be shipped. The package was either stolen by store staff or a driver picking up the package since it was never scanned afterwards. Beware of thieves at this location.
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October 2023 by Tony Caliendo
Today's experience with Richard was exceptional. His attention to detail was great. The reason an a 5 star review was last weeks experience, unfortunately, I don't have a name.
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May 2023 by Daniel Diaz
worst place to drop-off this location has the rudest workers. Trashy attitude and poor customer service.
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May 2023 by Eleazar Becerra
Jason assistant manager is a crank . First and last time bringing my business here . People like to feel welcomed when they do business anywhere .
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March 2023 by Charles Chery
Worst customer service ever. The person working the front counter who is not helpful at all.
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February 2023 by Shay Londre
They don’t tape a retune for a company that uses there service. Very poor policy.
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January 2023 by m g
Honestly, if I was banned from entering this store after my outrage yesterday I wouldn't even care. I called around noon yesterday(saturday) to see how I can get boxes over to a hotel in Buffalo before Monday, I was told it would only be possible for residential business via ground so Monday morning was best bet. I said ok what are the time slots that morning, they told me 8:30 am or 10:30 am. However, the last pickup times for that Saturday was 5:30 pm and they gave me a plan of coming in at 4:00 to prep and ship in advance.I said ok no problem. I arrive around 4 to wait for my courier to bring 17 boxes, and around 4:15 I am ready for checkout. The manager did a whole 360 on me and decided to refuse the boxes unless I could be ok with Tuesday delivery. Apparently, I came too late and their driver was pretty much gone for the day. They were so rude that they did not even tell us hey let's buy x y z boxes for you and tape this up for you since you have such a large volume. Everything here was a guessing game and those instructions he gave me earlier in the phone were rather useless since they already put the cutoff at 4 on the dot, and weekdays seem to have the 5:30 cutoff. I basically came there for no reason, PS to be that cheap to even charge me for the tape when I was ready to spend thousands of dollars is also insane. This place did not even take the time out to find other offices open in NJ at later times - "out of their jurisdiction" yet I got the noble speech of "we ship all over the world ma'am!". I walked out with all my 17 boxes and took my business elsewhere, it is a shame that they want to do things on their own terms.
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October 2022 by Leila Timergaleeva
This 5 star review goes to one special employee of this shop - Jhonatan!!! He is the best. I called it professional customer service.
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July 2022 by michelle chmelev
Honestly, if I was banned from entering this store after my outrage yesterday I wouldn't even care. I called around noon yesterday(saturday) to see how I can get boxes over to a hotel in Buffalo before Monday, I was told it would only be possible for residential business via ground so Monday morning was best bet. I said ok what are the time slots that morning, they told me 8:30 am or 10:30 am. However, the last pickup times for that Saturday was 5:30 pm and they gave me a plan of coming in at 4:00 to prep and ship in advance.I said ok no problem. I arrive around 4 to wait for my courier to bring 17 boxes, and around 4:15 I am ready for checkout. The manager did a whole 360 on me and decided to refuse the boxes unless I could be ok with Tuesday delivery. Apparently, I came too late and their driver was pretty much gone for the day. They were so rude that they did not even tell us hey let's buy x y z boxes for you and tape this up for you since you have such a large volume. Everything here was a guessing game and those instructions he gave me earlier in the phone were rather useless since they already put the cutoff at 4 on the dot, and weekdays seem to have the 5:30 cutoff. I basically came there for no reason, PS to be that cheap to even charge me for the tape when I was ready to spend thousands of dollars is also insane. This place did not even take the time out to find other offices open in NJ at later times - "out of their jurisdiction" yet I got the noble speech of "we ship all over the world ma'am!". I walked out with all my 17 boxes and took my business elsewhere, it is a shame that they want to do things on their own terms.
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May 2022 by Joshua Giron
Extremely slow and disorganized. Waited on line for 20 min to be attended. Keep in mind there was no one ahead and staff kept doing other tasks instead.
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April 2022 by Leslie M.
This one star review is for this exact location. Three large framed pictures were PACKED and shipped by this location. We paid extra for packing materials and insurance to cover these items. The items were delivered to us almost totally DESTROYED!!! No protection around the glass. Fed Ex refuses to pay for their replacement as agreed to in the insurance declaration. Be aware of this if you are shipping anything of value, your contract for insurance isn't worth the paper it's printed on
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March 2022 by Elishah B.
If you need to print, please don't visit this fedex. The printer didn't work, the paper cut destroyed my resume. The sales guy was very unreliable, unresponsive, vague, and lack luster. NEVER AGAIN