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August 2023 by Jeremy Dobrick Jeremy
Website and their front door says they are open until 5PM on Saturday. Just visited they have the door locked and when I called because I saw people in the store they say they close at 3. Annoyed to have wasted my time but it’s a nice day for a walk at least. Looks like they have some nice inventory at least what I could see in the window. Call first before going in person.
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July 2023 by Ann v
With Fine Linens, always have the best customer support and service with each order. Have placed over 10 orders with this firm and all have been superb. I totally trust this firm.
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May 2023 by Brooke W
I've never been to the store, but order online. I've been ordering on-line for over 10 years. I love this store. Customer service is top notch. Products are wonderful. I can order a variety of linens in one place. And the quality of their brands is wonderful. I love everything about this store. If I'm in NY, I'm visiting in-person for sure!
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December 2022 by Michele Pesce
Great service, super kind lady answered outside opening hours to fix a mistake I made on a online order. Great product selection and prices!
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October 2022 by Lucy Ortiz
I have been shopping with Fine Linens for years and years and they never disappoint. They have impeccable linens, great customer service and I love the girls at the store. Best of all, they're honest. I always get the correct lead time on my custom linens and updates if there are delays which is unheard of today! A true delight to work with!
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October 2022 by Adrianna Reyes
I have purchased with Fine linens for quite some time now. They have so many wonderful products and such amazing quality. Their customer services team is great. They always help me through my purchases and always give great advice. This company is nothing but 5 Stars !
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October 2022 by iamKV
Finelinens has been my go to for years every-time I need to buy anything for my home! I love every single item I’ve purchased. Also, their customer service has always been excellent and lovely to talk to whenever I’ve had a question. Can’t recommend it enough.
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October 2022 by Kathy Veloz
I have to give this company 5 stars. I have been shopping with them for only a year and its nothing less than exceptional. Excellence from everyone I have dealt with. The customer service is great. Responsive, patient and professional.
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October 2022 by gail turner
Placed my order on 7/26 and never heard a word from customer service regarding order status! Finally canceled my custom order mid September.
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September 2022 by Tee Nelson
My first visit looking for beloved Designers Guild bedding. Indira is sooo helpful. Will return to finish decorating bed & bath.
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February 2022 by Jacqueline H.
Several months ago, I purchased a bathroom accessory set from Fine Linens of NY. The set consisted of a toothbrush holder, bathroom cup and soap or lotion dispenser. The set is in mat black and is beautiful. The set arrived in good time and was well packaged. I was in the middle of having my master bath renovated and I did not start using the set right away. Within the last month my bathroom was completed and I was able to set up all my accessories. The set added beauty to my counter. However, after only a couple of weeks the pump on the lotion dispenser showed signs of rust. I sent an e-mail to the company and was shocked to get a response within minutes. I was asked for a photo which I provided and within days I received a replacement in a couple of days. When I tried to put on the replacement however it was a bit too large. I again sent an email to let them know, and was quickly responded to that they were going to send me an entirely new lotion dispenser. That is the best customer service I have ever experienced. I would definitely use this company again and would recommend it to others.
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October 2021 by margaret
After spending several weeks deciding what type of new bedding to buy and where to buy it, i decided to visit the Fine Linens storefront in nyc. I spent a significant amount of money on a full new bedding set and i was told that some items were in stock and a few other items would be shipped to me by September 10. It’s now the end of the month and i have not heard from anyone at the store letting me know what’s going on. I called last week to check in and i was told someone would call me to give me an update. A week has gone by and i still haven’t heard from anyone. The woman who helped me was kind but i didn’t find the customer service to be as great as described in other reviews here.
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March 2021 by Philip Van Munching
Excellent products, and even better customer service: when I had a question about a beautiful Matouk hand towel I’d purchased through them, they responded almost immediately. Good pricing, excellent and timely shipping; we’ll probably never order from anyone else, after this experience.
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February 2021 by Amber Stegall
Phenomenal customer service. I had a slew of questions regarding monograms and David was tremendous help! I was totally blown away by their attention to detail and diligence in helping answer all of my inquiries.
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January 2021 by Kay K.
I ordered a few items as gifts from their online store and was very happy with the outcome. Great pillows and towels for sure. Shipping was fast and everything was smooth!