-
November 2023 by Steven Morowitz
Excellent move. Quality all the way. The 2 guys were on time, worked promptly and neatly. Wrapped all my furniture very thoroughly and I was very impressed. Kept in touch with my during travel to other location. Great communication and excellent service. Stephan was truly a great person and worked very well with his helper. This is the second time I’ve used Flat Rate Moving and the value and price can’t be beat.
-
October 2023 by Emilia Herran
Brilliant and smooth move! This wasn’t my first time with Flat Rate, and did not disappoint! Definitely recommend full package service!Stephane and team handled all of my items with care as well as being very time efficient!
-
September 2023 by Ann J.
This is the worst move I've ever had. Paid $1.5K to move a 2br apartment around the corner plus $500 for 2 packers to pack the apartment. Was told I'd have 4 movers in addition to the 2 packers. Day of the move, they sent 2 packers, but no movers (the 2 guys they sent told me they were hired for the move that morning). I couldn't get any response or info from the company until they finally sent over 2 movers at 4:45pm, arrived at the new building at 5:20pm, 20 minutes after the end of the move in window. We were not allowed to move in and only had a place to sleep that night because the super let us at least take up our kids' cribs and our bed.There's bad and then there's flat rate.
-
September 2023 by Dana R.
Flat Rate sent 2 men for a 3-4 person job- they had another move first and the truck was 3/4 full and disorganized when they arrived. They managed to get all our belongings in the truck. When we unpacked we were missing many many boxes. AND we have a box belonging to someone else who was promised that FR would retrieve the box from us and deliver to the rightful owner. They have not. To the family missing a box of sport jerseys neatly packed on hangers . We have it.Every day as I walk around our new home, and I realized I don't have this and I don't have that and I don't have this and I don't have that, I get more and more upset.I don't suspect there are many great moving companies. I suggest labeling and numbering all your boxes, have a list and be there to make sure everything arrived that you have packed.
-
September 2023 by Sara C.
This company fulfilled the delivery of my goods from London to NYC. I was extremely happy with the UK company, but absolutely appalled by the customer service provided by Flatrate (who was the US party). I dealt with a person called Denise Baez. She tried charging me money that I wasn't supposed to be charged for delays in the shipment (that took more than 2 months to get to me!), and then tried to charge me extra for a carpenter to come and assembled a chair that the movers left in pieces in my house. The (finally!) delivery of my things (except from some broken items,) went ok, but the customer service part of it was not great at all.
-
September 2023 by Diana N.
Our office had a seamless move with Flatrate! We had three on-site estimates and Matt Ockers impressed me immediately with his attention to detail. He sent carpenters ahead of our move to disassemble furniture that he saw wouldn't fit in the commercial elevator... an important detail that the other movers hadn't even bothered to assess, which would have proved horrendous to discover the day of the move. Packing up our business of 35 years was no small feat. This was a 4 truck relocation to Connecticut, which went off without a hitch. The movers even skipped their lunch break because we were running out of our alloted time with the elevator. Delivery was just as efficient and though it as a really long and arduous day the movers remained courteous and dilligent throughout.Thank you for making our move to our new home as smooth as it was!Diana
-
September 2023 by Dahlia Elliott
What an exceptional experience!!! Stef and his team went above, and beyond to accommodate my family and I. We are so thrilled to have worked with them!! What is usually such a stressful day became a day of ease.??
-
September 2023 by Mallory Walsh
Highly recommend FlatRate - we had a very smooth move thanks to the entire team, from Ricardo who helped with the quote/estimate to Alejandro and team who hauled 80 boxes out of our 2-story walk-up in 95 degree heat in 2.5 hrs. They were friendly, efficient, and very easy to work with!
-
September 2023 by Iveth Villatoro
They worked for 7.5 hours to move us into our new home and they were professional, careful, and polite the entire time. I’m so happy we decided to use their company! I highly recommend! They did an amazing job.
-
September 2023 by Taryn Traub
This was our second move with Flat Rate, and more complicated than the first (multiple destinations). We worked with the Felix, Erick, and Alcon team!! Those guys were top notch!!! Efficient yet also caring about the personal items in a methodical way. Particularly with the portion that was going to a storage unit, Felix even asked how i wanted the unit set up / organized and then did it just like that. There was a lot going on that day and they were truly prepared for anything! Very hard workers doing very hard work. Would definitely recommend and use again.
-
September 2023 by Sara Sims Wilbanks
Our moving team was incredible. Extremely professional, very efficient and beyond helpful. They made a could-be stressful moving experience a breeze. We so appreciate their hard work!!!! Thank you Flat Rate!
-
August 2023 by Tom Chottayil Varghese
We had an excellent experience with Flatrate for our move in Brooklyn. The move itself was incredibly smooth thanks to Milanko and the team. They were fast, careful with our things and flexible to our needs.Very happy with FlatRate, and would warmly recommend them to anyone!
-
August 2023 by Shivam P.
Like many who come on this Yelp page, I was a little hesitant about Flatrate given the overwhelming number of negative reviews. That said, they offered the best quote for me to move out of New York and into NJ, so I decided to roll the dice.And to be completely honest? Flatrate was a pretty solid moving company. QUOTE: Once you request a quote on their website, you'll get an immediate callback from an Agent requesting an inventory of what needs to be moved. Once you establish that, you'll be allowed to review your order and put a card down to hold the reservation (they won't charge you until 2 days before the move, so you can cancel if you want).Flatrate will followup with you the week of your move if you decide to add or remove items, and amend the quote before charging you.COIFor people who need a Certificate of Insurance, I was able to get Flatrate to produce one for my move without extra charge, though it did take a two followups over email.The MOVE:The move was honestly super smooth. Our movers arrived 30 minutes early, and didn't cause any fuss about needing to wait outside the building for a bit. They very efficiently moved our items out of the apartment without causing any scuffs/damage. For fragile items, they brought speciality boxes and helped reinforce with padding (TV, Mirrors, bar cart, expensive coats). The guys were super nice, and gave us a tracker so we could keep in touch with their location on the way to the next apartment.OVERALL:You're honestly in safe hands with Flatrate. I'm only dropping one star due to sometimes being ghosted by my moving agent (requiring followups).
-
July 2023 by Benjamin S.
Didn't even get past the estimator. Man was incredibly rude and made sure to do his best to chase me off so that I didn't 'Waste His time' with a free quote while measuring them against the other moving companies.I don't know that I've ever been told that requesting a quote was pointless before, but it certainly happened today.
-
July 2023 by Sabrina N.
The move went well by and large except my piano was damaged. I was promised a carpenter would be sent out to take a look and repair as it seemed to me like a straightforward repair. However, no one was ever sent. The worst part was how the claims and customer service departments would not respond to my emails or voicemails (no one ever answers phone live). Finally the claims department decided to compensate me monetarily but it's been over 6 weeks and I haven't received the check. Once again, I've left messages, sent emails and even DM'd on IG but no response. Worst worst customer service ever.
