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November 2023 by Soledad Mendez
Luxury Italian furniture and decorative lighting
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January 2023 by Maria Jose Gonzalez
Excellent design and quality of the materials of the products. The staff with very good knowledge of design.
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November 2022 by Pierre PierreK
Love the comfort of the mattresses and linens, love the beds design, love the flexibility of the removable and changeable covers, love the people at the showroom. Don't love the prices but ...they are well worth it all
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September 2022 by Brian Williams
Wonderful experience
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January 2021 by Alessandra M.
Horrible service, lady at the store didn't remember her appointment with us so she was late, unprofessional and lazy. Finally bed arrives with several issues and the store refused to help in any way. Customer service is bad bad bad, wish I had spent my money elsewhere.
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April 2019 by Gillian M.
We ordered a bed and 2 tables for a significant cost. They are beautiful but...we didn't open one table on day of delivery due to dust from a renovation. Couple days later we opened and there is a huge scratch on a multi-thousand dollar table. Flou refused to address because it was after delivery. While we get the concept it's really unfortunate just days later. Watch out and triple check everything! They won't help you.
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May 2018 by Keira Chu
Beautifully crafted pieces for the home.
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April 2018 by Serban Cismarescu
High end design
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January 2018 by Lisa D.
I was looking for a lift up storage bed and there are few options available here in New York. While Flou is on the more expensive side of the scale, the quality is also on the higher end. Before I decided to purchase, I stopped by many times and was always treated kindly by everyone. As an investment, I ended up selecting the Notturno storage bed for its simplicity and the size (though all their beds are gorgeous). I spent days and days going over fabrics with Raluca but in the end, all the Flou fabrics are very nice and I spent way too much time worrying. I ended up buying a new mattress at Flou which I didn't intend to but there are weight restrictions with a storage bed and I read about necessary ventilation so it was just easier. Raluca guided me through the various mattresses and the mattress is the most pleasant surprise of my purchase. It is beyond comfortable (and I had a high end "Organic" latex mattress previously but due to the weight I couldn't use it). The bed is on Euro slats that are adjustable to give more support if needed. I love my bed so much, I went back to Flou to purchase a dresser (though I recommend to purchase both at the same time due to the lead time). I feel very fortunate to go to sleep.
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March 2017 by Erick Wu
Bought a $17,000 couch last year. Within a year, i see rips all over the couch. Called the company and the manager Serban gave the worst attitude and insisted I had washed it. Why would you keep accusing a customer who had done nothing to the couch. He wouldn't hear me explain and I'm regretting getting $50,000 worth of products from the store. An IKEA furniture has even better customer service and is more durable. Giving up this beloved brand.
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February 2015 by Jason K.
We got a bedroom set as a wedding gift. We had problems with the bed and the owner of flou, Pierre came down from Canada to personally look at our bed. And after we moved, Michael from flou reassembled our bed masterfully. I would have to say Flou has the best customer service I have ever encountered and we love our bed!
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May 2014 by M M.
I could write love poems about my Flou bed. This is the finest piece of furniture I have or will ever own. Form and function; elegance and practicality unite. White glove delivery. I am proud to spend 1/3 of my life right here with you in my arms, Flou. If you can swing it; do. There will be no buyers remorse.
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April 2014 by John B.
Recently, I have spent time shopping for a new bed and bedroom. Last Saturday, my wife and I stopped at the FLOU store while walking in SOHO. We walked in and were immediately impressed by the clean and modern designs. When we tested the beds... OMG... wonderful... pricing was comparable for similar products we have seen at Roche Bobois or similar products. The staff was very knowledgeable and classy, never pushy,, the bed sold itself... we are closing in on our decision but this pleasant surprise is in the final 3...
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March 2014 by Christopher Kozely
Very competent and knowledgeable staff. The acquisition does not stop with the sale. It is just a wonderful interior design experience.
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March 2014 by Torsten Scholl
Very helpful staff makes it possible to select from a wide variety of sumptuous choices.
