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March 2024 by Hope L.
Great customer service and I like the selection and quality is good and great value. It for all ages and you can get trendy prices for amazing prices
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January 2024 by Oren S.
Store in Roosevelt Field plays music way, way, way too LOUD!!! I order an outfit online and I cannot get tracking information for 9 days now, are they trying to lose business?
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January 2024 by Brooke
This is for ONLINE! This company is a rip off!! I placed an order 2 days ago and the items are on sale for 30% off and customer service is saying they dont price match!! COME ON its 2024 and the order didnt even ship yet! Instead of good customer service they just care about the money! Cant even cancel my order either. NEVER AGAIN! The reps are rude and unprofessional and I see why their stores are closing!
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January 2024 by Monica Sullivan Romeo
I love the staff everyone was very accommodating and friendly
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November 2023 by Shenequa Moore
It makes sense as to why so many of their stores are closing down. Their customer service is poor, the employees act miserable. You’re better off going to another store like Zara or Primark!
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September 2023 by Aoife Caulfield
Was asked for email at desk. Reluctantly gave it to the lady. Never asked to sign up to marketing. Since leaving the shop 2 days ago I’ve received 10 Emails from them. Ridiculous. Didn’t even receive my receipt through email
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September 2023 by Grinn Prominnin
I ordered an outfit online and they shipped it for free to their store. I picked it up after I received an email that it was ready, for pick up. The store is clean and will stocked. The crew is welcoming. The lines can be long but they open more register if needed. The music was good and the air conditioning perfect. The train station was 1minute away. Forever 21 in Soho is the best. All went well.
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August 2023 by Marie Mitchell
Unfortunately, if you’re over 21, there’s nothing here of quality. Only if you’re over 21 trying to dress 22 and younger.
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August 2023 by Aleah Kelly
Aug ,7,2023 around 11.45am -12pm I walk in there looking for shoes for my Barbie dress and I went down stairs and The black supervisor came and follow me , She didn’t even ask me if I need help so I felt very uncomfortable so I left , every black person do not steal.I will never come here again
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August 2023 by nikangel38
They have the best stuff at this store.
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July 2023 by Hamina Trinh
I ordered a dress which said it was available at this location. When I went to the girls at the register, they told me they don’t even know when it would come? they said it could take any place from 3 weeks or a hour or a few days since they have “300+ boxes in the back room to open” and asked if I wanna cancel it. The girls said “the item was never there in the first place.” this is so annoying because it literally said it was ready for pickup at the location.. they weren’t very nice about it at all.. I cancelled it and then an hour later, I was looking at a rack and the exact item I ordered was right there. These white girls at the register didn’t even check if my item was at the store or not. Fortunately, when I bought the dress and a different girl was at the register, she was very nice.
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April 2023 by Deborah Lynne
Not a lot of cute things like they usually have. I’ll try the Time Square location next. Headed to Florida and wanted some cute sundresses. I did find one cute dress for $25 for a concert. Granted I’m not 21 but am a size 0 and like their stuff there wasn’t a lot of quality things. Only one register with one salesperson as well.Fun location though, Soho streets are almost always packed.
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April 2023 by Luis Rivera
8 people standing around doing nothing and when asked for help you're told to wait for the one person working
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April 2023 by Deborah L.
Not a lot to choose from and only one salesperson at the register. Headed to Florida and seeking sundresses. Did find one dress for $25 for a concert. Fun location in Soho makes the trip worthwhile. My friend bought some puffy chocolate cheese puffs while waiting for me in the check out.
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February 2023 by Keisha M.
Do not come to shop at this location. Extremely rude workers and security. I arrived with 3 other women looking to shop at 7:45pm . The listed closing time is 9:00pm. The door was locked upon arrival. The security told me that there was too many people in the store to be let in. 10 minutes pass by and the security let out four people and didn't acknowledge anyone outside. Another girl waved the security over and we tried to ask what time they close. He got mad at us for asking and we were all confused because the closing time is 9:00pm online. We showed him the google page with the closing time and kept asking him if the store was closed. Instead of answering, he asked why we had attitude. A group of people huddled at the door trying to ask simple questions. Waist of time and energy. Low vibrational people.