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February 2024 by Виктория Кожакова
terrible service. There can be six cashiers at the checkout, but only one person works on four floors. it's terrible and long. I am disappointed
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February 2024 by Mikaela G
store is good but it’s always that one employee that makes you not one to come again . Jaylene is a cashier who always has an attitude. a couple months ago I went to this forever location everyone was kind but Jaylene was a straight up rude acted as if she didn’t want to help me. Again I went yesterday she had the same stank attitude. Why work there if you clearly hate your job ? she should work on the floor not register
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January 2024 by Sarah Fofana
wahooo this place full of pedestrians the Americans always have a smile with the tourists, they listen to you tell you when to find a place etc..
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January 2024 by Saddy Snow
strange vibe no potty
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October 2023 by M
Saturday morning employees, especially the two girls working at the register downstairs today were crazy rude. They don’t say “hello” to you or a single word, they just charged me and handed me my change looking super annoyed at me. They were laughing with each other, not paying attention to costumers. Awful, maybe before they hire people, they should teach them some costumer service skills.
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October 2023 by Dee Dee
Good store. Shout out to Imani for helping me find my way around the store. She was very patient and kind, while helping me find shoes.
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October 2023 by Ron Ne
Placed an Online order for pick up. Confirmation email says please wait for follow up email to let you know when item is ready for pick up.Days go by, nothing. I contact Forever21 support. They said I missed my pick up window, I asked how when I never received an alert it was ready? Basically the store forgot to follow up and scan and pack item. How the heck do you not even notify me to let me know I missed my window, let alone to let me know they f'd up!!!! Then contact support says if I want a refund?? WTH? How dumb can you be, no just charge me for an item I never received. The level of horrible service is crazy!!!!
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August 2023 by Asia Xx
No large selection of plus size, won't price match things listed on their own app but also somehow those same items aren't available to BOPIS when they're clearly available in the store.
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August 2023 by Yue Molly T.
Would rate it 0 star if I could. This store is poorly managed, and worse still, has a hostile manager. Went in to get pants for my 7yo son as his pants were soaking wet after playing in a sprinkler park. First, store signs are wrong (kids clothes are on B1 but shows as B3 in all signs). When we were on B3, I saw a few other parents with kids who were also confused by the sign and couldn't locate the kids section. A security guy tried to help but brought us to another wrong floor. When we finally found our way down to the right floor, we found out the changing room was not open, and my son had to try on the new pants by the rack. We went up and shared with the cashier that there was no changing room. She said the room won't open for another 20 min and I should just wait. I complained to the manager that there is no changing room, the signs are wrong and the staff don't know where things are, and she yelled at me and said I should just leave if I don't want the pants. It's shocking that a flagship store at time square is so poorly managed, and the manager would yell at her customer vs. understanding the issues and trying to fix them. I would never go back.
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August 2023 by Jean-Francois Doidy
No fitting room no business…
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July 2023 by America G.
As a tourist who loves shopping I died of happiness here. I'm not even sure how many floors they had 5-6??? Normal entrance womens clothes once you go down, another floor of womens clothes, then go down again huge section of for sale clothes basically a floor full of for sale and half of that area was kids section then another floor plus size and then mens floor. But when i say i could be there for hours i really could've been employees were nice and i found such cute stuff to wear here these days for 5-15$ I would def recommend here:) In the pics the dress and bows and skirt and top found there for such amazing prices $15 the dress $5 the skirt and $9 the top I believe. They def will have stuff you don't see at your hometown forever 21's.
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July 2023 by Dana Lynne
Love going to this store every time we visit the city!! Always terrific sales and prices. Three floors to shop on. Wish registers were open besides just on the first floor.
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June 2023 by Chunjai K.
I'm sad to confirming about unorganized the store is. I used to love shopping here but how they make a line at the cash register is terrible. So confuse and people are cutting in front of each other. Another customer behind me was complaining but no one pay attention. Until they were yelling at each other then another customer stepped in, where is a staff?
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April 2023 by Lisa C.
Store was messy. Staff was able to help. Did not have what online said they had. Still found nice items.
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April 2023 by Chantal Mota
Nice store
