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January 2024 by Denka O.
I don’t understand Free People-is it a New York thing? What is with the attitude from the sales associates? My experience today in the SoHo location was super annoying. The clerks literally seem like you’re inconveniencing them by making a purchase. At the end of the transaction, typically a clerk will say “thank you, have a great day” something like that. This lady hands me the bag without saying a word. Ok. So I say thank you. And she says nooooothing. Huh? Meanwhile robots are taking over these positions and you wonder why.
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October 2023 by LíghtWõlf
The clothes there are to me out dated and they don't have plus clothes for plus sizes people.The clothes look old looking.It's not for me at all!!
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October 2023 by Ines
Great spot to shop if you love boho chic! Staff is very friendly and helpful! Will be back for sure!
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August 2023 by Vivienne Miranda
I love free people clothes but I think because of the location and amount of traffic the size options were limited but the ladies were all very nice.
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July 2023 by Abby
Such a beautiful store with a decent selections ! I found a few pieces of clothing . Was looking for the hot shot dress to try on and they had it in my size yay ! Found a sweatshirt id been eyeing for bit . Staff was very friendly and helpful
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June 2023 by Felix
My girlfriend really liked this store, it's quiet big and does have clothes which you can't find everywhere
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March 2023 by Rich L
Nice selection, did not seem to have a lot of sizes though
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March 2023 by matilda
Definitely would shop here again！
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February 2023 by Angelina
Doors were locked at 6 on a Sunday when it says 7
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January 2023 by Maximilian B.
Frustrated is an understatement. Wasn't open at 7:05pm when their website and Google and maps say they're open until 8pm. I just walked over a mile to return something and now have to carry them back. A woman even opened the door to let someone out and we said we're just trying to return these items and she said we can't and we said but your system said you were open until 8 and we just want to return it and she refused. Terrible service.
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November 2022 by Sanja Pesic
So nice and cute place, very stylish and alternative. Price $$$
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November 2022 by Ming M.
I called this store to inquire about whether I can return an online purchase and the SA who answered the phone was very nice and said yes just bring it in. I returned the item with no problem. I also browsed around and the store was very inviting.I am at the age where I will not put up with anything I do not love. Life is too short. So, about the item I had to return. There is one thing Free People does well and it is the boho tiered ruffle look. I purchased a tiered trapeze hoodie from Free People a few years ago that is absolute perfection: soft, forgiving and hides all bumps, youthful and cute. I had been watching the website for another color of this tiered trapeze hoodie that I liked, such as a deep wine red, but it never happened. However, the other day, I saw a mint green color tiered trapeze hoodie on Freepeople.com that was half off. Wow, that never happens. I ordered it immediately. Absolutely not the same as my beloved hoodie. It is now in a heavy sweatshirt material that is really annoyingly tight in the arms. And because of this heavy material, the trapeze literally looks like a tent. Not a good look. Please bring back the original and best, in a soft French terry,in both black and deep red!
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October 2022 by Casey S.
Came here to make a return from a different store out of state, wasn't sure if it would work since the bar code on my receipt had gotten wet and was partially missing. But the nice employee with the long red hair helped me out, even calling the store I bought it from to get the actual receipt number! Thank you :)As for the store itself, it was very big and well-organized with lots of good options, would have loved to stay and shop around if I wasn't in a rush.
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October 2022 by Ann M.
Expensive but cute stuff and the staff was very nice and helpful when we came to exchange something my daughter bought for a concert but didn't wear. We didn't have a receipt for one of the items so we got a store credit that we used immediately to get a gorgeous pair of jeans and a top my daughter loves.
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August 2022 by Melissa Naja
Looks like three people are working in the store when I visit. I mostly buy Free people clothes online and never been in their retail store. I just want to see what stuff they have and maybe they will have different stuff than online.Staff say hi to me when I step in and they let me walk around without interruption. The store is clean and the decoration in the store is very bohemian. Items in the store is so much less than official website but it is nice anyway to walk around and see the real clothes before buying.
