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January 2024 by Sue P
Employees are rude
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January 2024 by Paige A
My friends and I had a great experience here! The entire staff was welcoming and super helpful, especially Violet. She even text messaged me letting me know that she can order things for me, since I am in a different state. Pretty good selection and a slamming sale going on. Love the sweaters and casual wear.
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September 2023 by Megan Powell
I am pretty sure one of the employees "read" me and was slyly insulting to me when I was at the store the other day. I was in the store to look at a leather tote I had seen online, as I want a new one for work. The tote was a nice leather tote around $300. It was clear what kind of product I was looking for. The bag didn't work out because the straps weren't long enough and I wanted to be able to wear it crossbody. The employee said, "I am not supposed to do this, but have you tried BAGGU." I was pretty sure I knew what kind of bags BAGGU sold but I thought maybe I was mistaken since she was sending me there. So I went over to BAGGU and it was of course a bunch of gross mom bags with ugly patterns. I think she sent me there to be insulting, she didn't try to show me another bag or sell anything else to me. I ended up making a purchase at Kate Spade where the staff was more than helpful.
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March 2023 by estherh
Customer service is extremely bad. Asked if can help us charge our phone because it was dying, but she asked if we are going to buy anything first. Ended up buying something, but she was still rude.The whole experience was bad and they were rude was rude. Definitely don’t recommend and won’t go back to this store again. Go shop at another Ganni store if you want a pleasant shopping experience.
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March 2023 by Paige Michele
Had a lovely experience here looking for plus size clothes! We brought my mother in law here to look for dresses and the people working the floor were so incredibly sweet and pulled out all the stops to help her find something she loved. We left having placed an order for a gorgeous dress in her size and a beautiful coat, which the manager offered to ship to her home in Texas.
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March 2023 by Isabel de Santos
Extremely overpriced shoes (they only look good) I’ve had so much pain wearing them, the leather inside is so tough , after 10 min of walking these shoes will scratched your skin till blood! Tried to wear them 4 times it did not get better now $500 shoes goes to garbage (sorry for the graphic photo)
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February 2023 by J H
I was in the change and the woman looked over the top to see how it looked on me but I asked her not as I was still changing
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January 2023 by Monica Jazo
Great store! They had a sale too
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December 2022 by Samantha G
Bought $450 boots - wore them less than 8x and theres a huge gigantic crack thru the rubber down to the sole. Customer service wont help. Had these boots 7 months and worn lightly. No compensations, no help.dont buy Ganni because they will look the other way.
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December 2022 by Mingxuan Shen
A cute little shop! The service is pretty nice but I wish they have more fitting room because the wait time is a bit long and messy:)
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December 2022 by Kelly Ye
rude staff and felt very unwelcome in the store
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October 2022 by Sofia Pavlovska
I love the brand, but staff here is one of the rudest I’ve ever seen.
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September 2022 by Lyndsay Janzen
Excellent customer service! Everyone I’ve met so far has been so friendly and they go above and beyond to help you find the perfect pieces. I have been multiple times and will continue to go back!
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May 2022 by Maraki Ave
So kind and accommodating, esp. Travis. He went out of their way to make sure I would get an item had my heart set on.
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January 2022 by DD
Love their items but the staff here are rude. We were looking for gifts and had to search online for a minute to check if all the colors of the beanies they had in store are the same online. While doing so, we sat at the back of the store for like a minute and the staff told us to get up and questioned what we were doing in the store. Mind you, the store was practically empty and no one was there to try on shoes (they told us the seats were for people trying on shoes only). I get that and would understand if there were other customers around who wanted to try on shoes, but NO. There’s literally no one in the store.