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January 2024 by Silvia
Ordered ring, received ring with very crooked prongs (pictured). Paid shipping they said they’d reimburse to get it fixed. Haven’t received refund yet despite following theirs and FedEx’ return instructions. Went back and forth because the “fixed” version was still uneven. Requested a refund and they finally fixed the prongs. Received the ring back and the top prongs are still uneven (also pictured). Wouldn’t recommend ordering anything in a setting from here but the diamond is perfect. Waiting to hear back about a full refund.
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January 2024 by Jennifer Powers
I love my ring. It is beautiful.I love being able to pick out the stone and the setting
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December 2023 by IAN R
Our experience with ************************ and ******* at GemsNY was extremely smooth and professional. They were all kind, knowledgeable, and responsive. We had my grandmother's engagement **** re-made into an exquisite emerald **** using the platinum and diamonds from the original ****. The design process was very smooth and the final product matched the rende****s precisely. They have a large inventory of emeralds and we were able to choose from among five that met our very specific size criteria. The price was a bit below our local jeweler but the gem appears far superior. Overall, I would highly recommend GemsNY as a company worthy of your trust!
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December 2023 by Michelle Kroth
I designed my wedding ring on the website. I didn't call for help nor did I speak with anyone. I literally took a chance and I am sooo glad I did! It is perfect and everything I wanted! Love my emerald, the ring design, and the diamonds that surround it. Love, love, love!
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December 2023 by Naomisanta
Overpriced, like highway robbery. I took it to jewelry district in Chicago. All told me it was waaaay overpriced and that was just sad to hear what is market value for the stone. Go to Chicago jewelry district, they are honest with you. Yes industry have to mark up for profit, but you cannot rob customers.
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December 2023 by Chi
I’d love to express my gratitude to Saschel Lee who help me with placing the order. Due to the credit card issue the order was canceled twice. Saschel reached out to me and made the payment. She has shown her professionalism and patience during this.
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December 2023 by Dan Liu
Excellent service and quality.
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November 2023 by Stephen Toburen (Tobu)
!!!Update GemsNY did refund the sapphire,To address the returning of the expedited gia certification, your return application stated that unless I return all papers that were shipped i would not get a refund... This is why I also returned my sales reciept... ALSO the video you are talking about shows pink but no purple hues...& the sample GIA cert is made by GemsNY you cannot make your own certifation, this is why GIA was created to have peer reviews(I ordered a beautiful pictured loose saphire from their website I paid 190 for expidited gia certification as I felt this would be good for Insurance purposes & because gia is well trusted.However GemsNY did not request for country of origin so it is not in the gia report...I was expecting it to be...The loose saphire arrived on time but what was shipped to gia & to me is not what was pictured ? the saphire advertised is a deep pink-peach vivid natural colored stone what arrived is completely Transparent with slight violet (purple) hues!I have begun the return process waiting for "a team member to determine if Im eligible" online & on delivery they say risk free 30 day return policy & to get refund I am required to return to them the non refundable gia certification...?Something is fishy about that...To make matters worse all the documents from "GemsNY" have faded ink or are a missprint meaning part of the page on right side didn't print properly which is completely unprofessional ?
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November 2023 by Lynne Modisette
My original intent was to purchase a loose sapphire to be set later into a ring elsewhere. I honestly was not sure what I even wanted in terms of cut. Jonathan was extremely patient with me narrowing down options. After a couple hours we left with the perfect stone- a 1.75 carat moderate blue oval cut sapphire. Jonathan told us we could have it set there, but none of the premade settings appealed to me. He told me they also did custom work and if we sent some pics of what we had in mind he could give us an estimate. I did this and they followed up with a reasonable estimate and CAD renderings. I went back to deliver the already-purchased sapphire. 4 weeks later I received the ring. I was shocked by its beauty! So elegant, yet simple, just as I hoped for! I would not hesitate to use them in the future. Very very satisfied!
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October 2023 by Kay N
We normally would only have to go through the process of finding that perfect engagement ring for our loved one just once. That one time is definitely stressful enough in itself to scar you. All jokes aside, it is a very daunting task but manageable with the right help. You’re pretty much going to start by doing tons of research on all things diamond and get lost in it all.. which then leaves you confused and worked up. I had the pleasure of working with Saschel from GemsNY. She was always attentive to my concerns/questions from start to finish. Saschel is truly a professional at what she does and it shows with every interaction I had with her. There were definitely moments where I was a nervous nelly due to unforeseen circumstances. She remained patient with me through that and brought a great level of reassurance. In the end I handpicked a diamond with her help and she was able to have her team create a custom setting that I wanted specifically. I proposed a few weeks ago and my fiancée absolutely loved the engagement ring. Thank you Saschel and everyone else from GemsNY for helping me create the best engagement ring. I highly recommend anyone in search of a ring to entrust their vision with GemsNY, just ask for Saschel!!!
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October 2023 by C Butler
I bought my girlfriend an engagement ring with a Sapphire as the primary stone. I wanted something that was top notch in terms of quality. I got an heirloom quality stone at a very reasonable price. Vishal provided excellent service.
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September 2023 by Dona W
The team at GemsNY was super helpful and patient, I am very pleased with the experience. The diamond ring I purchased is of exceptional quality. The authentic diamond report as well an appraisal was included.
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August 2023 by Edward Kelley
My dealings with this company were with Saschel Lee. I am NOT a customer as I did not make a purchase from this company. However, that had nothing to do with Saschel. I elected to go in a different direction with a different type of stone. I can honestly tell you that Saschel went above and beyond and was extremely helpful, responsive, informative, knowledgeable, professional............. You Name It. It was a great experience and I would highly recommend Saschel. I didn't even buy anything and I was treated this way, imagine how they treat their customers!!! If I am EVER in the market for another gem, I will deal with Saschel!
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August 2023 by Piper Roach
I worked with Saschel and Vishal a lot regarding multiple orders I’ve made with GemsNY. I’ve purchased an emerald halo which was beautiful and also put items on layaway. Every time they are extremely responsive and reasonable. I would recommend.
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July 2023 by Sally B
I highly recommend.Excellent service and quality.I love my diamond ring. ******** worked with me to find exactly what I wanted at a price I could afford. I will shop again.
