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January 2024 by Daler Abdullaev
The Worst customer service ever. I got my Pixel 8 Pro 3 months ago for my spouse's birthday. We noticed the camera app working really slow. I did some troubleshooting. eventually I wrote to Google Customer service. They asked the IMEI number and my consent to track latest activities to know if the phone is eligible for warranty. I think the receipt can prove it's eligibility, not my latest activities. So I rejected the consent. Then they asked me to go to google store for repair. Huh I am here on Tuesday showing the issue. They couldn't quickly realize the issue, eventually telling me that the motherboard should be changed. The next time when I came to take the phone, they said phone is fixed. I took it home and HUH, camera is still freezing :))). Are you kidding guys, I checked the repair receipt, they edited the issue reason from motherboard issue to just Software issue.Instead of changing motherboard they just updated software. Really nice guys, once you change your reason, you should notify the customer about that, at least, when customer mentions you if you really changed the motherboard while taking out the phone.Guys, at least you should test if phone is really repaired.it is really shameful. I tried to leave a repair review/feedback. Usually companies send you email after you talk with their sales/representatives to leave a review. No, google is so cool/great that they don't need that. they are already experts that lie to customer, don't test the repaired device and just hand-over the damaged device to customer
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January 2024 by Lionel Sanchez
Staff went above and beyond to help and answer all of my questions. Thank you so much!
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January 2024 by Corey Boller
Absolutely love my Google products!
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January 2024 by Martha Teague
CHELSEA....
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January 2024 by Kevin King
I went into this store just to browse around and look at what Google had to offer and I ended up leaving with a new phone that I am currently using. This store offers all Google products including the recently bought Fitbit smartwatch. The employees offer assistance as soon as you walk in answering any questions someone might have. Switching my phone to Google was just as smooth as the service. I would recommend visiting this store to everyone.
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January 2024 by Meshari Al-Mudhaf
Excellent for those who love Google devices... The staff is wonderful and always smiling... I highly recommend it
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January 2024 by Denise Alvarado
Very helpful
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January 2024 by Ken Norian
Super friendly staff
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January 2024 by Josh Flowers
Fantastic store, staff and service. I just returned to the store for another topic 6 months later, and it was the same knowledgeable staff that helped again in an expert fashion
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January 2024 by Kyle Andrews
Friendly service. Clean store. Was here for a device return and staff were very helpful and did not push me to keep the device. Definitely recommend
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January 2024 by christopher Jefferson
I'm leaving one star because as a big Google an android fan I expected way better I came in enquiring about a right earbud for my Google pods an the gentleman an the help desk was on his phone acted very stand off ish as if he didn't want to help even seemed as if he was trying to over talk the gentleman who was trying to help at least show me how to purchase the earbud online. Dear Google if your not going to hire friendly an professional an warm welcoming workers that's willing to at least show me the website in witch I can purchase my items instead of just telling me to go online I can an will be taking my business to apple those airpods will work just fine with my android I expected way better
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January 2024 by cecilia pacheco
Nice store, excellent service.
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January 2024 by Poslifacetica
This place is great and they have a bedroom that isolates the noise and you can watch something or just rest for a moment from the noise!
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January 2024 by Robin Chacko
Purchased pixel watch. Helpful team. Good atmosphere. 1st Google product, hopefully it will be worth investing
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January 2024 by Marino Corniel
I went to return my new pixel 8 phone which i got online, I had to reach customer service to be able to return it there. The manager and the assistants were very helpful. I must say the store is very imprisive and the staff professional and courteous. The pixel that was another story for a later review.
