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February 2024 by Shane Hansen
Gone downhill since Flux restaurants and terminal are getting shut down all over
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February 2024 by Rayvin Mauleon
A friend and I were taking the 86713 1:30pm bus from NYC to Albany. As we started to board the bus at 1:15pm, the man taking the tickets(black guy)began to speak very nasty to us. He said "Everyone going to Albany and Montreal get the hell up and let's go! Then said "Hurry up and get the hell up now! I couldn't believe the lack of professionalism! I will never be traveling via greyhound again.
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February 2024 by Mike L
Bus was dirty, Overhead lights would not turn on and off on bus.Ticking is all self, sir with no help. Waiting area was filthy and disorganized.
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February 2024 by Adesoye Adeboye
Nice experience
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February 2024 by Gloria Galdamez
Very good service
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February 2024 by Philip Gooding
Literally ALWAYS late, information never provided in regards to bus status. Peter Pan or another alternative always your better option.
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February 2024 by mario del villar
Very good
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February 2024 by Ars A,
While dropping someone off Greyhound service disappoints with persistent delays. Multiple trips experienced extensive waiting times (2 hours), causing frustration. Communication from staff lacks transparency, leaving passengers in the dark. Inconsistent schedules make planning difficult. Improvement urgently needed for a smoother travel experience.
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February 2024 by Solomon “The Tech Man” Greene
Stuck in Port Authority bus station with a bus that was delayed 3 times, a 4 hour delay, and then canceled.
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February 2024 by t Vega
I took the Atlantic city bus from Port Authority on 1/26/24. The bus was supposed to depart at 640pm, getting us there at 915pm. We boarded the bus at 758pm and didn't get to Atlantic City until 11pm. My return trip was on 01/28/24. The bus was supposed to leave from Ceasars bus depot at 1030am. The bus never came. We had to change the ticket for the 300pm bus that got us in at 6pm. In between all that we missed dinner with friends free play and gift. Hours and minutes I can not get back for the inconvenience of there workers and busses not showing up on time.
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January 2024 by martine Gravez
First time with this company. The bus left on time but in Albany had to stop for a technical problem and we had to take another busA priori this is not the first time
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January 2024 by Saddy Snow
WORST BUS EVER EVERY TIME
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December 2023 by Jeff Kunce
The drivers and the bus are fine. But I've ridden it 3 times in the last month. Every departure has been over an hour late, The app gives updated departure times but the updates are sporadic and inaccurate. The station has a blank arrival/departure board and the staff is totally clueless.
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December 2023 by Gina Perregrino
If I could give Greyhound less than 1 star, I would. I travel frequently back and forth to NYC. Anytime that I’ve had to take Greyhound there is a long delay. One day I waited 4 hours and was not refunded.Today we left on time, which was a pleasant surprise, and then an hour into our drive we were told the bus was unsafe to drive and we would have to go back to New York and get on another.I will have to reschedule the work commitments I had this afternoon, and I know I won’t be refunded by Greyhound.DO NOT DRIVE GREYHOUND.I kept giving the company chances because it had convenient travel times but truly never again.
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December 2023 by April Rataski
It was clean and driver's were great however there was nobody at the information booths and not one of the terminals were marked to know where to get the correct bus. Everyone was asking others in line to see if they knew and it was completely disorganized.