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January 2024 by Google user
I love Macy’s for their deals especially during Christmas time. It’s very busy and nice decorated store on winter holidays. Also, it’s historical place that has wooden escalator in some places
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August 2023 by Yaira Cruz
Poor customer service, manager has no people skills, left extremely disappointed with the way i was treated and disrespected.Do Not visit that store, go to 5av or down by the freedom tower, don’t bring your business to a racist and disrespectful environment.
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June 2023 by T A
Sales associate Odessa was extremely helpful and pleasant as well as professional!
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June 2023 by Beverly Carlin
Terrible customer service, i tried to get my refund and they ignored me and took me 2 months to get my refund and until now am struggling about that, until now I didn’t get back my refund worth 1,700 plus.Please don’t waste your time to come in this store. They have a very bad customer service.
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April 2023 by Corissa B.
Giovanni was extremely helpful to us when we went into the store to purchase a gift. He provided different options for us and was patient and knowledgeable about the merchandise. The other sales associates were engaging although it wasn't their sale. Will definitely return to that location.
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March 2023 by Angelica V.
Nicest people work here!! Ismael was at our service and very welcoming. Thank you for your suggestive selling and recommendations.
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March 2023 by Lime Flavored Bleach
Found this Gucci while walking around in NY. Thought it was pretty convenient as it was placed next to a bunch of other designer stores (LV, Dior, Versace, etc.) Made a quick purchase and the staff were very helpful. But they took forever to complete the transaction. But I guess they get busy so it can be understandable. Other than that great service.
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February 2023 by Patara Charn
2/11/23Discrimination against customers is still a thing at this place. Recently, at a Gucci store was subjected to discriminatory behavior by the store's employees. This incident highlights the importance of treating all customers with dignity and respect, regardless of their background or appearance.The customer, who was a person of another part of the world, entered the Gucci store and was immediately treated with suspicion and disrespect by the employees. Despite showing a genuine interest in making a purchase, the employees ignored the customer and made rude comments.. The customer felt humiliated and discriminated against, which caused emotional distress and ruined their shopping experience.This behavior is completely unacceptable and goes against the principles of equality and respect for human dignity. Discrimination is morally wrong and can have severe consequences for both the individual and the business. Discriminatory behavior towards customers can lead to a loss of business, damage to the company's reputation, and even legal action.Gucci and other businesses have a responsibility to provide a welcoming environment for all customers. They must take proactive steps to prevent discrimination, such as providing sensitivity training to their employees, enforcing strict policies against discrimination, and ensuring that customers are treated fairly and with respect.The incident at the Gucci store highlights the need for companies to take action to prevent discrimination against customers. Discrimination is a serious issue that has no place in our society. It is essential that businesses create a welcoming environment for all customers and take proactive measures to prevent discrimination. By doing so, they can promote inclusivity and diversity, improve their reputation, and attract a broader range of customers.
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February 2023 by NYC Reviews
Gucci training department:There is something fundamentally wrong with the way that Gucci train it is employees especially the customer service, I notice it in all employees of Gucci who work in different New York City locations so this review is about the training method or how training managers train Gucci employees, there is something wrong about this training so I'm not criticizing individual employees because they just don’t know any better but they practicing what the trainer manager instructs them to do, contact me to elaborate or to validate this assumption/concern.
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November 2022 by Esmeralda Gjergji
I’m very happy with my purchase, I came in to Gucci in Macy’s to look fot a birthday gift and client adviser Jorge Robles was excellent, he helped me with everything I needed. Very patient and ncie to us, I would comback to him.
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November 2022 by Michael Buraus
Made an in store purchase that was supposed to be shipped to my house but after some days waiting never received my package or got an update on shipping information from the sales person, called the store multiple times noone answered the phone in sales or shipping. Never had an experience like this at any other Gucci retail store very weird situation.
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September 2022 by Tony Stamatov
Good personalized experience by two sales reps.For the amount of money spent the quality of the product should appear way better.LV across is way better.
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August 2022 by Robin Stacia
Amazing service, patient and helpful. The selection is broad and has all of the current styles. I had a great time. Thanks for a wonderful experience.
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August 2022 by Catarina Ribeiro
Most of the staff was on their phone and would not greet us. The only sp who did then followed us awkwardly after we said we were just browsing. It’s better to go to a Gucci store
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June 2022 by Stoyan Stamatov
Good personalized experience by two sales reps.For the amount of money spent the quality of the product should appear way better.LV across is way better.
