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January 2024 by Lester W
Was in the store, waiting for service while two of their employees chatted with each other and a third was on a cell phone in the back. Waited five minutes and got zero attention. Left empty-handed and certainly won’t be back anytime soon.
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January 2024 by Georgia Ryan
Terrible. Got one scoop and it was level with the top of the cone. Terrible value for the price!!
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October 2023 by Yeun
Based on recent reviews for this place, it's clear that the owner consistently provides poor treatment to customers.During my mid-day visit on a weekday, I observed that the flavor cards were disorganized, and some bins were either emptied or in a melted state.Upon expressing my intention to use a reward, I was informed they only accepted cash due to issues with their computer and card machine.As a side note, the woman at the counter meticulously measures each scoop with a scale.
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October 2023 by Lolo T
Went into the store at 10:43 and asked for a shake. I was told that they stop making them at 10:45. Meanwhile ice cream is still being sold. It was my first and last visit.
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September 2023 by Giacomo C.
Tiny place with no seats. Flavors are basic... nothing extravagant. It's an ok place to get some ice cream if other options feel far to reach.
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August 2023 by N H
They do not use gloves and they handle the money at the same time . One of the staff bites her nails so low they look scary. Her finger were dirty. I brought it to her attention she should wear gloves . And she just ignore me. Unfortunately, I will not go back there.
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August 2023 by Alexandra Berger
Amazing ice cream and great customer service. Quality is unbeatable! Highly recommend
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June 2023 by SW Leong
Very bad experience.Joke of a cake icing. On top of that, asked for more napkins than three pieces, and the staff working there wouldn’t give me any. I said this was crazy, given how much we had paid. And then she wouldn’t stop screaming at me. I said I would post my comments here,and she screamed louder.Your staff need training Haggen-Das.
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May 2023 by Aafreen Fathima
My experience was terrible. The staff have no knowledge. I went to redeem my 50 points offer of free cone, they scanned it before redeeming the item and said its not working. Had to go to another location to redeem it. There were too many people for service (the whole family i guess) with absolutely no knowledge of how to treat customers. Treated me as if I went there with a suspicious offer. The offer was a reward on my Haagen Dazs app. They need to be trained.
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May 2023 by Khadija Tahri
Unfortunately, my recent visit to this shop was marred by an incredibly disappointing encounter with the service.To begin with, I patiently waited in line under the scorching sun, eagerly anticipating my turn to order. After what felt like an eternity, I finally reached the front of the line, only to witness a disheartening incident. Another person, accompanied by her entire family, shamelessly cut in front of me and started placing their order without any regard for the queue.Even more disconcerting was the fact that the woman's husband tried to rectify the situation by informing the server that I was the next person in line. However, to my utter dismay, the server completely ignored his attempt to establish order and fairness.This incident left me feeling frustrated and disrespected as a customer. Waiting in line is a basic courtesy we expect to be upheld by both the patrons and the staff, but it was blatantly disregarded in this instance. Such behavior undermines the overall customer experience.In light of my negative encounter, I regretfully cannot recommend the Haagen Dasz Ice Cream Shop to others. I sincerely hope that the management takes this feedback seriously and works towards improving their customer service and implementing measures to prevent such incidents from happening in the future.
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May 2023 by bakary kida
Best place to get Ice cream and milk shakes as well as smoothies. The workers are very welcoming and the place is very friendly I would 100% recommend it to friends/family or anybody
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May 2023 by Jaskirat Ghotra
This store’s icecream always hits right. The workers are extremely nice and I love coming here whenever I pass by.
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May 2023 by Shahrin Amin
I was provided with excellent service, the employees were kind and welcoming, and the store looked very neat and tidy. Looking forward to returning soon!
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February 2023 by Ashley H.
I tried to surprise a family member with a dazzler and other items for their birthday. I ordered the two items and even paid extra for a bigger portion of ice cream-- what was received was two half empty containers of ice cream. Thankfully, I was able to send photos to DoorDash and give the issue rectified. Give people what they pay for. Haagen Daz has a great reputation and this location will leave a bad taste in people's mouths. We don't mind paying for the quality but we don't want to be robbed.
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February 2023 by Lillian Crosby
Terribly disappointed with a banana split. Hardly any banana, bits of hard inedible pineapple (never thought pineapple belonged in a banana split) and one dry piece of strawberry. Lot of cream on top, but very, very little chocolate sauce and nothing else. Over $10.00, and not worth $4.00. Very skimpy. Won't do again.
