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March 2024 by Edith Burgos (Linda)
Love everyone there so caring and professional!
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December 2023 by Deborah Gladstein
Before we adopted our puppy, Sonny, my husband and I visited four different vets in the neighborhood. From the moment we stepped inside the door to Heart of Chelsea, we got a good feeling about the place - not just because it’s such a well organized, “together” clinic, but mainly because of the people who work there. From the friendly front desk staff, to the dedicated veterinary assistants and knowledgeable vets, most everyone we’ve come into contact with here is professional, well-trained, and committed to providing compassionate care for animals. Plus they’re easy to reach, either by phone or email, and are generous with their time. So even though Heart of Chelsea is more expensive than other neighborhood vets, (it’s definitely a stretch for our budget being that we’re semi-retired performing artists) the quality of care we receive from them is well worth it.Since this is our first time raising a pup, (and turns out our little guy is very sensitive in nature – from his G.I. system to the way he experiences the world,) I especially appreciate the staff’s understanding when it comes to the human side of the equation, i.e., the emotional ups and downs that go along with the territory.In this regard, I would especially like to thank Sunny (they, them, their(s,) the veterinary assistant who we met at our first appointment 18 months ago. Whether we consult with them in person, or over the phone, they listen to our concerns with patience, kindness and genuine caring. By the end of our conversations, they always come up with practical, helpful suggestions that are based on a wealth of information and experience. Put simply, his sensitivity to our family had felt like a lifeline of support.The vets we’ve worked with so far, mainly Dr. Torchia and Dr. Profido are both excellent. I especially appreciate Dr. Torchia‘s mindset that one size doesn’t fit all - he has been both open and supportive of our life style choices concerning treatment and ongoing care for our pup. Dr. Profido’s emphasis on the educational component of our visits have been tremendously beneficial, i.e., by providing clear information and options, we’ve been able to make informed decisions that best suit our family’s needs.Also of note is the very positive experience we’ve had with Jen Abitino, the pet insurance specialist who helped us find a plan that would work for us. She’s also incredibly efficient about submitting our claims, and a pleasure to work with.Finally, this review would be incomplete without saying that whenever I call with a question, concern or even just to make an appointment, I’m always happy when Jahaira picks up the phone at the front desk. She’s gone out of her way to make our experiences at Heart of Chelsea seamlessly supportive.
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December 2023 by Stephen Friday
The clinic is fabulous and the doctors are compassionate and caring. The vet tech was a dream and made all of my little boy's first visit to his new vet a painless, easy, and smooth process.I want to add - based on the negative reviews that I'm reading below - that the tech and the doctor spent a LOT of time with the dog I recently brought in and, moreover, spend even more time with my very very anxious, special-needs older dog. They take so much care and concern for the time they spend with your pet that Dr Torchia blocks two appointments when my nervous dog comes in. He doesn't get paid extra for that - he just cares about giving her the best quality.Across the staff, the above is consistent with the experience I see and get from this establishment. I'm an executive at a (human) healthcare provider in the city and am fastidiously attuned to the operations of clinics. I would hire any of the people I encountered in a second based on my interactions today and in all prior visits.
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December 2023 by Raymond Flores
We love all the staff at Heart of Chelsea. We trust their guidance and care. They take the very best care of our dog.
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December 2023 by Robin Reetz
Love this place—the care team is so considerate and kept my animals happy and comfortable. Jalyn in particular was so caring for my nervous pup, and went above and beyond in service. Highly recommend!
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August 2023 by Ashley Braddock
My dog and I have gone to Heart of Chelsea since she was a puppy. Every vet we’ve seen there has been wonderful. They answer all my questions and explain things in an easy to understand way. They never make me feel like they’re too busy and always call to check in after visits. I highly recommend them!
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April 2023 by Ariana Dichiara
My dog loves this place, especially Dr. Torchia! He’s her best friend and the only vet I trust. What a brilliant and kind man. Super patient and thorough and always gives it to you straight in terms of treatment recommendations. Just the absolute best and only vet I’ll go to!
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April 2023 by Terry Zhao
Been taking all three of pets here to see Dr Torchia for years. He is extremely helpful & patient, and truly care about the wellness of our pets.
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March 2023 by Benedetto A.
Dr. Papaioannou is an amazing veterinarian. She's compassionate and follows up. Treats you and your pet like family. Highly recommended!
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February 2023 by Jessica Defilippo
5 stars are not enough to express how thankful I am to have found such an amazing practice in my neighborhood. The staff was extremely friendly, organized and caring. Dr. Tortia is everything you could ask for (and more) from your vet! He is confident, thorough and truly cares about your pet. After several unideal experiences with other practices, I left this office feeling confident and cared for. Cannot thank you all enough for what you do!
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February 2023 by Dan A
If you live in the neighborhood please go to this location. They helped me when none of the area vets could help.Everyone here is great and the staff is very receptive and understanding .I wish I have found this place sooner.They made everything easier for me and my pet Monty .The location looks like a high end club for pets but trust me once you go inside you will feel like family . If I ever have another pet again I will take them here from the start.Thank you Doctor T.
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January 2023 by Nadia C.
Chai had her second annual checkup today, and again, I could not be happier with the customer service and dedication the staff here shows to pets and their owners. We have been to HOC for Chai's annual exams, spay surgery and pre-op, giardia, and a dog bite, and the vet techs and receptionists have been incredible every time. Dr. Torchia gives me so much peace of mind when it comes to Chai's health and he has his patient's best interest at heart at all times. He has walked me through everything from the struggles of puppyhood to dental care while making sure we are always on the same page when it comes to Chai - he always gives the best advice and is super gentle with my teeny Italian Greyhound. I could not imagine going to another vet office after having such great experiences here!
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November 2022 by Jonathan G.
I recently adopted a new kitten and came for a new pet exam. Everyone I saw that day was very friendly, caring, and thoughtful. The front desk staff greeted me and politely asked for any records I had and had me fill out the new patient forms. The vet technician was very sweet and answered all of my questions and helped me plan my next visit while also breaking down pricing so I can know what to expect. The veterinarian was very gentle with my new kitten and sat down which made things feel more personable and open. Not to mention, the interior was very modern and didn't feel like a medical office. It also didn't smell like animals from 40 years ago too which is atypical for a vet. I was very impressed with this office and the staff. Highly recommend!
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September 2022 by Jessica Wilks
Dr Torchia is the best! He’s the most caring and understanding vet I’ve ever taken my pets to, I can’t recommend him (and HofC) enough!
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September 2022 by caroline wong
Excellent care for my Frenchie! I'm able to come to this new location or the Chelsea in a pinch if one is booked and I may have an emergency visit needed.Dr Maria Papaioannou is incredible with a great bedside manner and the entire staff is so helpful and great!
