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March 2023 by Indigo C.
If I could give zero stars I absolutely would. I often visit this store to purchase food and treats for my dog especially since I work nearby. I finally decided to try and bring my dog in for grooming since the shop owner seems so nice and helpful. I brought him in an hour early for his appointment and they took him with no problem. I returned three hours later to check in since I work across the street and immediately the owner went back to get my dog and he looked really worried. He put my dog on the counter to show me a neck laceration (pictures below). Full disclosure I'm in veterinary nursing school and I work at a vet clinic so I know that they tried to use kwik stop powder to try and stop the bleeding. Which most groomers do to try and cover up grooming injuries. They shouldn't because it's only meant for broken nails and can cause infection in open wounds. When I asked about it the groomer acted like he didn't know what it was.I rushed my dog to my job to be treated and later discovered even more injuries. He had clipper burn on his legs and a puncture wound. They didn't charge me for the grooming because they knew how badly they messed up. Normally since I'm a pet industry professional I would usually not leave a bad review but this is a safety issue as one of the wounds were on his trachea and if the groomer would have cut any deeper into the skin my dog would have been fatally injured. I would definitely think twice before taking my dog here again. They definitely lost a customer today. My dog now has to be on oral and topical antibiotics for 2 weeks.
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November 2022 by Mia S.
The owner (I am assuming) very nice gentleman and amazing customer service by him! Will definitely be back and become a regular here. I live close by so it is very convenient and makes me happy. I had to exchange an item and he did it will ease and helped me pick out new items for my two huskies and answered all my questions. Pretty sure I drove him crazy but he was patient and remains kind. Thank you!
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October 2022 by Hdhd Hdhd
Amazing pet store has a lot of variety of pet food. Pet store looks very beautiful and staff are very polite.
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October 2022 by Akram B
Great store. Lots of pet products. Good prices too.
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September 2022 by Tong S.
I book dog bath here once a month, when doggo came back her coat was soft and fragrant, nails perfectly grinded. Just love it
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April 2022 by Yasmin Vega-Rodriguez
The daughter went to get the dogs nails cut today 4/15/22 and had such an awful experience. The woman groomer was so disrespectful to my daughter and mistreated our dog. She needs training again if she doesn't know how to handle dogs or she needs to find another job.
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December 2021 by Joel G.
I brought my beloved Cleo, a mini Pomeranian, to Hell's Kitchen pet for a "mini" makeover and..... Her nails looked like razor wire, and Cleo was out all night blowing it up in NYC, I don't know how she got so many knots in her hair? But then we knew the day would be saved when we came upon Hells Kitchen Pet store. We danced our way into the grooming salon where the talented Adrianna, Pet Stylist, turned Cleo's hot mess into mainstream fashion! I will highly recommend Adrianna to any pet owner who cares about their pet and trending Zé fashion! All day Adrianna Pet Stylist 5 stars! ALISON4EVER
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November 2021 by Yaxin F.
I took my dog for a bath and specially told them so many times to not cut his hair. Yet they still cut my dog's hair. And it was so ugly that I just don't want to look at him anymore. I'm so angry. I will never go to this place again. And if you want to spend money to make your dog ugly then you can go. I hate this place. If you don't listen to what human beings say then you shouldn't do this job.
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September 2021 by Jorge -
I have gotten great products, solid new pet food recs, and a great groomer. All around awesome place.
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July 2021 by John Chapko
Very nice staff - great selection and groomer for trimming dogs nails
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June 2021 by Cindy L.
Adore how close this shop is. Always so friendly and literally have what I need. Dog grooming is awesome! My little man comes out super clean and adorable!!
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May 2021 by Gene Young
They did an amazing job on my puppy’s haircut! I chose this place because it’s a few blocks away, and they had the best price out of Hell’s Kitchen, Central Park South, and Upper West Side. It was his first time at a groomer’s and I’m so happy with the result, he is 5.5 months old and his hair got really long, he’s a shih tzu. Everyone at the store was so friendly and the whole process was easy.
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January 2021 by Lisa R.
If i could give Hell's Kitchen Pet store a 10 star review I would. This is an awesome store with a well curated selection of products and a super knowledgable and kind staff. Just before we adopted a puppy (Boston Terrier named Nelly) and we went to Hell's Kitchen Pet store to get her puppy layette. The staff helped us pick out what we needed and what we they thought Nelly would also like. Nelly has been with us a week now, and everything we got at the the store we have needed and used. THANK YOU Hell's Kitchen Pets. Nelly particularly loves her bed and teething toys. Hell's Kitchen Pet Store is forever going to be our go to pet supply store.
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January 2021 by Liz Milizio
This shop always had an excellent selection and amazing service. My dog just loves coming here and getting all of the attention on her. This is her favorite spot, she would stay me here daily if she could.
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January 2021 by Thea Rodenburg
The shop is absolutely lovely, they have a great selection of items and super friendly staff.However, I would not recommend them as a groomer. Nothing bad or unhygienic happened, but we asked them not to cut his tail or ear hair (we have a longer haired dog) and just give him a bit of a trim on the body...they kind of did their own thing and make him one length the whole way round. Because it's so hot out he's probably happier, but it's not the cut I asked or hoped for. All of his 'charm' was shaved away. It'll grow back, but if you have a longer haired dog I may suggest finding a different groomer. Again - great shop - just not the best grooming style.