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March 2024 by Andrejs Zile
Have rented here 3 times in the last year and have never had issues with the cars, staff or wait times. Always very smooth, cars are clean and service is great. Staff at the counter are always welcoming!
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March 2024 by STAR GOLD
so quick and so kind
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March 2024 by Thomas
Car was not ready at scheduled pick-up, 12 noon on a saturday, Feb 10 2024. Sales person had no clue about prospective waiting time. Never again.By the way: Hertz wanted further details after this rating was published m When I provided my data on a messenger I got an answer created by AI....
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March 2024 by Joseph Kim
I would give 0 zero star if possible. Worst customer service, will not rent from Hertz again.
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March 2024 by Nim Dvir
I rent every week. This place has nice staff.
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March 2024 by John Rolfe
Beware of FRAUD at this location.I had a 1-day rental. Drop-off time was 11A. Dropped the car off at 10A. Attendant asked if I wanted printed or emailed receipt. I told him email. BIG mistake. He told me I would have my email receipt within 15-20 minutes. Email receipt came an hour and a half later, with a "return" time stamp of 11:34A and an additional charge of $24 for an hour extra rental because I had returned the car "late." This was not an oversight or a misunderstanding. There had only been one car in front of mine that needed to be checked in, and the attendant took down all my information (gas level, etc.) while I was standing next to the car. This was a scam, pure and simple. I guess they figure that enough people will either not notice the additional charge or will be too far away by the time the receipt comes thru to launch a protest. I hiked back over to the location to get things sorted. Fortunately I had a gas receipt that was time stamped just prior to my drop-off time. The lady behind the counter wouldn't even look me in the eye. She knew exactly what was up. If you have to use this location, make sure you get a time stamped receipt before you leave the premises. Do not choose the email option.BTW..."management" posted a reply to my review asking me to paste a link into my browser so that they could address my issues. The link opens up a generic Hertz chatbot in Facebook Messenger. So helpful.
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February 2024 by Talia Ayala-Feliciangeli
I’d made the reservation online and it was super easy to pick up the car. I was nervous about there being a wait (based on reviews I’d read here), but got there at noon on a Friday and there was no line at all! The employee that I spoke to was super friendly.
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February 2024 by Edw Rch
It was easy to rent a car and $160 for a suv one day of use + kid seat. Employees were friendly and explain everything.
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February 2024 by il barone
Hard to imagine smoother, faster service. Totally unexpected.
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January 2024 by Wanda Sanchez
Employees not friendly, be careful, charges more if you have SUV, however
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January 2024 by Michael Habib
? AVOID HERTZ and THRIFTY Car Rentals at all costs! ?THE MOST AWFUL EXPERIENCE EVER .I ended up with a bill that was $639 higher than what I expected when I initially made the reservation, a massive threefold increase. At Orlando airport desk, the agent failed to disclose or explain the additional services they included without my knowledge. Seeking a refund only led to a frustrating runaround . It's evident that by focusing on short-term gains, They are risking the loyalty of customers. It's crucial for companies to respect their customers' understanding and be clear when offering optional services. Moreover, the two-hour wait in line to get the car only compounded the frustration of the entire experience. I highly recommend considering other reputable car rental companies to avoid similar issues. ⚠️ KEEP AWAY FROM HERTZ Car Rental for a smoother and more transparent rental process elsewhere. ⚠️
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December 2023 by Joseph Heitman
Understaffed and rude workers. Not the workers fault however. They have to enforce stupid decisions by an incompetent CEO. Reservations don't matter. They give cars away on a first come first serve basis.
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November 2023 by Eyad Nesrawi
The woman at the reception was extremely rude and unprofessional. She answered my questions like she was forced to do so. She kept on giving us incorrect or incomplete information and refused to help us when we asked her to clarify the rental conditions. and later she opened a snack bag and started eating while we were still talking to her. Hertz shouldn't employee such people.An advice to anyone who ends up renting from this location, do not believe all the answers they give you, most of the info they gave us turned out to be false according to how our experience went and what we read on Hertz website.Will never rent from Hertz again.
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October 2023 by Brian Kronberg
Never go here. Waited in line for 45 minutes to be told I am now 8th on the list to get my car. They was told by someone sitting they have been waiting an hour already. I did not want to give even a single star. These workers are sloths and blame management. Zero customer service and it doesn’t mean anything I am President’s Circle.My wife just called, they went to LaGuardia Airport from Times Square and got their car already.Hertz: fire everyone and close the location. This place is worthless. Having your name on this place is a disservice to typically a good renting experience.From walking into the door, one hour and 45 minutes to get a car. They say it is because they are short staffed, well, that may be part of it but I saw nobody working faster. They just worked slowly not caring at all.
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October 2023 by Chris Anthony
I reserved a Tesla from here on October 15, 2023, and I had a bad enough time that I will avoid Hertz from now on. I was frustrated by Hertz's culture of passing the buck to someone else. I recommend a company like Enterprise where the employees take responsibility.To summarize my issue: I reserved a Tesla and paid in full ahead of time, but they gave me a Chevy Volt. Its battery was almost empty, but I didn't understand the display and didn't notice until the car warned me. I had to rent a second, gas car, to get to my destination without waiting the 3 hours for the car to charge. No Hertz employee took responsibility for what happened; they commonly told me to call someone else.I gave them 2 stars because the car worked and so far they haven't surprised me with extra charges. I should have taken more time after I got in the car to understand the battery level. I got confused by a display that said how many miles were driven since the last charge, mistaking it for the charge I had left. Hertz's customer service frustrated me, though, and I would recommend avoiding them and not trusting that they'll respect your reservation, even if you pay ahead. I get the impression that they don't really care about customer satisfaction; they're just trying to rent lots of cars.And here's some more detail:I reserved a Tesla and paid in full ahead of time, but they didn't have any Teslas when I got there. They gave me a Chevy Volt. When I got just outside of the city, it alerted me that it needed to be charged soon (this was my first time in an electric car, I didn't know how to check the battery, and in retrospect I shouldn't have trusted the employee that it had 200 miles of range). It didn't have enough charge to get to the hike we wanted to do, so we had to charge it. We learned that Chevy Volts don't support supercharging -- that's a Tesla-only thing, apparently -- so when we finally found a charger that worked, we saw that charging was going to take 3 hours. That was too long, so we charged just enough to get back to the city, and instead rented a gas car from a nearby open rental car agency (an Enterprise), so that we could get to the hike that day.When I told the attendant about the issue, she said to call customer service during business hours. When I called them, they told me to send an email with some documentation on the cost of the second rental car and with my request. When I did that, after a few days, I got a generic email saying that they apologized for their delay in response. I replied saying the delay was fine and I awaited their response to my question. They replied saying that the apology was their response and that they valued me as a customer.A similar pass-the-buck thing happened when I picked up the car. I booked with a virtual credit card, and the attendant said that I needed my physical card and the only thing to do was call a number. The person on that number was able to switch the credit card number, and the attendant was surprised that I got a response from them. He said it usually takes much longer.
