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March 2024 by Ingrid Garcia
Save yourself money and rent any other company. They train their managers to lie and refuse to acknowledge insurance unless they want to charge you and then deny cdw coverage. Scamming company.
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March 2024 by Jooyeon Park
the lady at the front refused to give us the car bc our license name(Ricardo) and credit card name(Rich) is not the same. Richard, Ricardo does go by Rich and we've been using Hertz multiple time it was never a problem. Lady this is not some immigration center or an airport. William goes by Bill, Richard/Ricardo goes my Rich like did you know that? what a waste of time. Rich has all his credit/debit card as Rich, has been living whole life as Rich. This place just being stupid I guess they don't care if they miss some rental that has been booked.+++And guess what, we got a car 15mins later at the Enterprise(right next to it) with the same credit card, same ID. We're not coming back here ever again
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March 2024 by Jay Pie
No more gas cars this morning??? Only EV available. My husband had never driven an EV car. We were very uncomfortable. On top of that we rented a car for a Funeral. I'll be damned if we get charged for not charging it before returning it. And the agent's attitude was cold and callous. Unbelievable!
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December 2023 by Thuc Duong
Record a video before you drive the car! We rented a car from this location and had a video of the car given to us before we drove off. It showed a flap that was detached at the bottom. When we returned the car, the employee that received our car was very adamant about the flap at the bottom of the car. He was slightly harassing us verbally causing us to feel annoyed and quite uncomfortable! About a small flap at the bottom of the car! After we showed him that the flap was there before we drove the car, he left us alone!The wait to pick up the car was an hour for us!Bad experience
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December 2023 by oscar castaneda
I had one of the best ever experiences. The staff at this location was OUTSTANDING and I will be dealing exclusively with Hertz going forward.
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December 2023 by Francisco Cruz
Booked online prior to rental date. Car was ready, clean and exactly what I paid for. Special thanks to Laura for explaining the charges in detail! Will definitely be back.
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October 2023 by Rob Wetzel
I'd like to share my thoughts on a recent experience and express my gratitude to Effrain, the Manager at the Hertz location on W. 83rd St, New York, NY, on October 29, 2023. Effrain went above and beyond in delivering outstanding service during the check-in and pick-up process. He displayed remarkable attentiveness to customer needs, worked efficiently, and provided exceptional support at a highly sought-after location. I sincerely appreciate his efforts. Thank you. I also provided feedback to Hertz via the website.
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October 2023 by Alex Ringlein
Waited 4 hours and didn’t get my car after making a reservation. There was no ETA on when I would get a car, and people who arrived after me got cars before me because they were gold members (or this is what was told to me). I tried to go to the enterprise near by and they said that this happens regularly on the weekends. I also asked about my place in the waiting list multiple times, and eventually my place actually increased from 9th to 14th. That said, I think the lone custom service representative was probably trying their best given the situation. The root problem is that making a reservation does not actually guarantee you will get a car! Which seems like a critical issue for a car rental company
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October 2023 by Claude Bussieres
I had made a reservation,5 weeks in advance, for a 08:00 pick up time on 10/07 for a weekend getaway. Upon my arrival at the location to pick up my car, I noticed 3 individuals already waiting, not checking out but waiting. I then knew something was wrong. Speaking to the representatives I was told there were no car available and that I could join a waitlist which I did. I was number 10 I was told. I tried to get an idea from the representative as to when I could expect to get a car. Unsuccessful. The only answer I got is that I would get an update by 11:00 - 3 hrs later. I tried to understand whether that meant that I would get a car by then or if I could then be told with that update that I would NOT get a car. All the representatives would tell me is that I would get an update.I got a call back at 11:30, 3.5 hrs later.The representatives showed no empathy at all. This is not the first time I have dealt with unsympathetic representatives at this location. I guess there are sufficient sickers in this UWS neighborhood that they do not need to be nice and show empathy.AVOID this location if you can.
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October 2023 by Parker Davis
TIPS FOR WHEN THEY FORCE YOU TO DRIVE AN EV. I did not ask for one but they claim it’s the only thing available. It would be helpful if hertz could provide a guide on how to charge the car since they don’t supply you with one, forcing you to navigate an overly complicated charging network. I used the ChargePoint app which is a disaster and their “fast” chargers take at least an hour to fill up from 50%. When I arrived at one the “touchscreen” barely worked and the app is not friendly for a new user. Fortunately, an actual EV owner came and explained to me and another rental EV victim how to use the fast charger. Electric vehicle infrastructure is still for the enthusiast market and not ready for the mainstream. It is reckless for a rental company like hertz to purchase a bunch of them for PR and force its customers to take them with no explanation on how to charge it. Oh yeah, and if you don’t give it back with at least 70% charge, that’ll be $35. Good luck.
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September 2023 by Colin Campbell
I try not to write bad reviews. This place is, however completely unreliable.I’ve rented from here 3 times. The first time, they had no cars and required a 4 hour wait until cars were supplied. When I finally got a car (I would take anything with an engine and wheels), it was a significant downgrade.Maybe it’s a one time mistake, I couldn’t understand that. No. While my second rental with them was fine, my 3rd rental also required a 2 hour wait (they again had no cars). The other 20 people in line with me were also frustrated.All the customers were frustrated. The staff was frustrated. This is just a poorly run business.
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September 2023 by Kevin C Devine
Awful. Wish I had read the reviews prior to booking with Expedia.Showed up to a line out the door. Other customers told us they had been waiting for up to an hour and there were no cars.Never once received official communication from Hertz…even airlines have to tell you when they delay and cancel flights.Canceled and booked a last minute train ticket.SHUT THIS PLACE DOWN
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August 2023 by Ben Barnier
I rented a Tesla in that branch, there was no charging kit and no adapter. My experience at the branch was similar to that described by other customers: people working there did not seem to care. I waited 45 minutes to get my car. They gave me no explanation as how to use the car.
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August 2023 by Behnaz Beladi
This is the worst experience we ever had at a car rental facility. We have reserved a car from here prepaid and when we came to pick it up they had no cars available. My husband waited from 9am to 4:30pm in front of their facility to get a car from them. This is extremely unethical. If you are depending on the rental car for something important skip renting from here they will ruin your plans. Everybody else were like us that day and either shift their reservation to get an electric car and wait 3-4 hours or waited at least 7-8 hours to get a gas car. This is not acceptable at all. Reservation means nothing to them.
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July 2023 by Garfield Z.
This location clearly doesn't know what reservation means... had the reservation but they didn't have the car. The managers need to know the holding part is the most important for reservation. Will never come again.
