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March 2024 by Victor Alvarez
I rent cars here very often and the hrs are very convenient and it saves me from having to go to the airport and rent a car. I just wished they picked up the phone when you have issues you're trying to address ?
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March 2024 by Kathy Guerrero
Great car!!
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March 2024 by CheRa Don
They Showed Love On The Return...✊?
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March 2024 by Gia Giavanni
The most helpful Hertz Rental Station I’ve ever experienced!! ONLY renting through this one - it seems the one on 48th street does the bare minimum to help so everyone go to the E76th location!! They are open until 10pm!!
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March 2024 by Taylor Sara
SHOUT OUT TO STEVE, the most helpful human. i rent cars out of the city often & i will continue to come back to this location because of the genuine care & help i have only ever received from this location. Steve & Melissa saved the day for me this week after a different hertz location screwed me over. cannot say enough good things about them or this location always being so helpful!
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February 2024 by E. P. Yoneda
Clear, quick and directly. Very good attendance.
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January 2024 by James Jesson
Hate giving a place a negative review online, but Hertz failed to provide a good business experience for renting a car. The issues likely arise with corporate policies, but the middle-aged woman working at the front desk was extremely unfriendly, curt, and rude when addressing my concerns.
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December 2023 by Stephanie Bross
Rhonda at the front desk made this a 5 star experience for me! So kind and friendly. Give her a raise! Will be renting from here again due to her kindness and customer service skills
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December 2023 by Amaia Mentxaka Obieta
Melissa's help with a billing error on our credit card for a car rental was exceptional. Despite language differences, she patiently and effectively communicated with customer support on our behalf. Her attentiveness and dedication swiftly resolved the issue. Melissa's professionalism and support were outstanding, ensuring a seamless resolution. Highly commendable service!
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November 2023 by Ephraim Hirshberg
I give 5 stars for great friendly service with a smile to Rick Benjamin. He is a great asset to Hertz Rent a car.from Ephraim Hirshberg from 292 Properties LLc
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October 2023 by Nisha
For a car rental company they have no sense of logistics. First they let us keep our reservation for a car that wasn't going to be available wasting 3 hours of our time. Then they couldn't give an ETA on when they were expecting cars or their types. Rhonda at the front desk is exceptionally rude and insensitive. Don't go here!
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October 2023 by Ori Moshe
I ordered a jeep grand Cherokee or similar it's a standard SUV class and paid extra for this, they gave me a compact SUV, Buick envision. Ridiculous. Trash company. Don't rent from this place
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October 2023 by Paul T
We booked car twice with them for Independance day week end and Columbus day week end. Each time when we came to pick up the car they had no cars available (what s the point of a booking one may wonder) which meant we had to wait each time around half a day (5+ hours) for cars to come in... Pretty awful when the whole point is to go away out of the city for 3 days...
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October 2023 by Charlotte P.
I prepaid for the car to secure a lower rate, but when I returned the car the charges on my final bill were $44 less than what I had prepaid. Rather than adjust the price accordingly they told me I had a voucher so it fell outside of their policy to offer the best price. Despite contacting hertz multiple time I have never gotten a response. Furthermore, when I arrived it took over half an hour to pick up the car despite having a Hertz Gold account, and I later saw it was because the car wasn't ready. They were in the process of cleaning it still, over an hour after my scheduled rental time. Never mind the fact that I paid for that hour.
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September 2023 by James S.
Pretty horrible experience this past weekend--there seems to be a huge lack of coordination between the corporate reservation office and the location itself that is embarrassing frankly for any company in 2023.Saw numerous other customers going through a similar game of "he said she said" and everyone was losing their minds. Will be using other car rental companies for the foreseeable future.
