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October 2023 by Sofia dI GIORGIO
We had a really good time, every morning we had cleaned towels. When we asked for hair dryer and an iron we got them delivered to our room in less than half an hour. We really recommend this
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January 2023 by Sullivan but not Sullivan
Very nice, very high quality. Everyone knows what they’re doing and they provide an amazing experience.
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December 2022 by Daniell. Dino Rinaldi
Best Hotel for the money! Very clean rooms. Excellent service. Just a couple of blocks from everything New York has to offer
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December 2022 by Karl Palakkattil
Absolutely enjoyed staying at this unique and trendy boutique style hotel for two full months (Oct &Nov) during our work related trip to NY !!!!!!! Excellent location and just few minutes’ walk to main attractions like the Empire State Building and FlatIron, Macy’s at Heralds, museums, countless restaurants and movie complexes, etc. Neighborhood was safe and pleasant and rather peaceful with great ambience. Room decor was classy and warm with vintage furnishings and ample lighting. Housekeeping / maintenance teams were efficient and kept the rooms clean and well maintained.Front Desk team members were welcoming and extremely helpful. They were always available and sincerely committed to ensuring that guests enjoyed a truly comfortable stay at this hotel. Definitely will stay here again…..
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November 2022 by Wan S
Run away from this place!If there was 0 stars I would definitely give it to that horrible hotel,The service was awful,the staff was Completely rude. Never experienced this degree of racismI have felt extremely disrespected and publicly humiliated compared to how the staff treats his other guests. His treatment of me has been as contentious as it has been continuous, and I feel it is a result of some racial and/or age discrimination he harbors towards people like me. I have to walk past him every time I come or go and I get nasty looks from him. When I asked if he didn't like me for some reason he started yelling at me and told me to go somewhere else but never give my refund and at that point I no longer feel safe.The hotel is worse than the pictures. They didn’t have everything on the list I asked for refrigerator the staff want to charge more money if I want it, I asked for Iron but never got itNo Heating in the roomYou are paying for poor customer services and poor quality hotel. STAY AWAY!!
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November 2022 by Wan S.
Run away from this place! If there was 0 stars I would definitely give it to that horrible hotel,The service was awful,the staff was Completely rude. Never experienced this degree of racismI have felt extremely disrespected and publicly humiliated compared to how the staff treats his other guests. His treatment of me has been as contentious as it has been continuous, and I feel it is a result of some racial and/or age discrimination he harbors towards people like me. I have to walk past him every time I come or go and I get nasty looks from him. When I asked if he didn't like me for some reason he started yelling at me and told me to go somewhere else but never give my refund and at that point I no longer feel safe.The hotel is worse than the pictures. They didn't have everything on the list I asked for refrigerator the staff want to charge more money if I want it, I asked for Iron but never got it No Heating in the room You are paying for poor customer services and poor quality hotel. STAY AWAY!!
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June 2022 by fernandowr10
Great location! The staff are attentive and ready to help! The manager is very kind. The building itself is old and elevator kind creepy, however it works pretty well. The decoration inside is old but very clean, and the bathroom has a good hot water bath although not very strong stream. For a business trip, it was a great choice
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April 2022 by sharon kalinowski
Could not have been more delighted! Hotel 31 is full of Vintage mirrors, lighting and other decor, has an antique expanding -door brass elevator, and a lovely gentleman to check you in. Comfortable bed and convenient sink, towels and toiletries in room. One of our windows had a view of the Empire State Bldg! Clean and convienent location
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March 2022 by Ju
Great place a bit smaller then normal but they have a homie feelin not hotel feel u know a real NYC feel also the staff will assist u ASAP which is always good. Clean sheets and towels 1 a week pretty nice perk. ?
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February 2022 by Giselle Rubio Agelvis
We booked this hotel because of its location and reviews and it was one of the best decisions of our trip.Great location, bathrooms really clean, nice and comfortable rooms. If we comeback to NYC, we are staying here again no doubts.
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February 2022 by Jakerson
Stayed here earlier this week and was impressed. The rooms are compact but with more than enough room to not feel cramped. It has the feel of a small independent hotel you might find in Europe including its funky, gated elevator. Everything was clean and the bed was comfortable. A sink was in the room and the bathroom just down the hall was spotless. It's a budget hotel and that's what you're getting but for it's price point and its exceptional location, it's a real good value.
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January 2022 by Peter Kidd
Basic and inexpensive. Thin walls, so pray you don't have a noisy neighbour. Bathroom down the hall was clean and well maintained but the water pressure and temperature left a lot to be desired.
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January 2022 by Chiheb Khayati
This is a quiet little hotel, Basic and inexpensive. Very friendly staff, clean, comfortable, good location, with short walking distances to the Empire State building, Times Square, Subway and a lots of restaurant.Good prices, stayed 5 nights and will stay again next time in NY.No issues and no complaints.
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December 2021 by williamlJ3231MC
Many hotels to choose from: avoid Hotel 31. Period. I advise you very strongly to keep track of your receipts and itinerary. Do not be afraid to persist in demanding a receipt from the desk-clerk on checkout. This is part of a kind of slight of hand when they refuse to give you one. Be sure also to check your credit card for amount charged compared to that the hotel received. I booked directly with the hotel and, upon check out, was told no receipt because I had booked with Expedia. Not so. After a confrontational discussion with the desk clerk he finally agreed to give me a receipt: one click of the computer and out it came! BUT it was billed to Ex[pedia $78), whereas my credit card stated I had booked directly for $112 with ther hotel (PLUS a $20 surcharge for booking--not stated up front!). Scam. Scam. Where's the extra money going? Really doubt that this review will ever get published. If it does--Beware of these cheap hotel scams.
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December 2021 by Kim Cruz
Clean, old-fashioned rooms. The room was a little cramped but for the price and location I would definitely recommend to tourists. Most places are within walking distance and not too far by car. The elevator is a beauty though, decades old but is fun to look at and be in.
