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March 2024 by Dave Gardner
H & R Block really came through for me. ?In particular bc of their great rep, May Wu. She knows all the best way$ to file properly.If you're in downtown New York ? , ask for May Wu, She rates five star?⭐⭐⭐⭐⭐.
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February 2023 by Fabiola G.
I recently filed my taxes with an H&R Block Tax Representative.My tax filer handled my taxes promptly, advised me of how much I would receive, and explained the process. Following that, I paid an additional $225 dollars to cover all return fees. When I received my return today, I found a chunk of my money missing. This made no sense because I was clearly explained my refund amount and was expecting that EXACT amount. I immediately followed up and spoke to one of their representatives only to be told that there were additional fees and the return received was correct. Not only is that information false, but this also demonstrates a lack of transparency and integrity behind the process in which my taxes were filed. I had to go back and forth on the phone with this representative. I still don't know if I will be credited with the remainder of my taxes refunded. As a customer of H&R Block, I feel cheated, disrespected, and finessed. There wasn't clear communication about my refund amount. There's part of my money missing. This is the first and last time I will be using their services. I do not even believe that my total amount of the expected refund is accurate. I am sharing this experience so everyone can do themselves a favor and switch to a different tax service
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November 2022 by Matthew D.
I just 4 stars cause have no idea what people would consider as a good experience or bad . But I think they have some things to improve upon .
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April 2022 by Cem Civelek
DO NOT GO TO THIS BRANCH! Take an hour off work to go get my taxes done. When I arrive I'm told to wait for 10 minutes cause I arrived early. 1 minute into my scheduled appointment time, they tell me the person who's supposed to do my taxes is STILL AT HOME. 11 AM! COMPLETELY NON PROFESSIONAL.
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April 2022 by Donilee McGinnis
May Wu is extremely professional & delightful. I appreciate her attention to detail & her patience with explaining things to me. I was happy to get an appointment with her again & look forward to next year with her too!
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March 2022 by Joseph S.
In NYC, Emile Schreiber is the man to see about your taxes at HR BLOCK on 8th st!.Of course, like almost everyone else, he's working from home but, make the effort, you won't be sorry
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February 2022 by Shirley McKenzie
Janet at 5 East 8th street was wonderful n extremely experience. She went above n beyond her job. The office atmosphere is also very pleasant. I highly recommend
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October 2021 by Alice Schiller
Janet Haviland was a consummate professional, knowledgable, super responsive, and left no stone unturned -- despite a tight turn around time.
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June 2021 by George Wayne
It was prompt and the Tax Associate Arkadiy Sekirin was very helpful and efficient and understanding.
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April 2021 by Pamela Beaulieu
My advisor was very nice to work with. I felt very comfortable with her. She explained everything so I could understand.
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April 2021 by Elaine Namanworth
Convenient location. Leny Estridge is great. I am so happy that I found her.
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April 2021 by Alena Schiappacasse
Its always great working with EMILE SCHREIBER. I am confident in my tax professional, and trust his ability to make sure my taxes are taken care of worry free
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April 2021 by Han Wang
I'm here to specifically complain about Ms. Leny Estridge.Initially she was polite and replied to my emails promptly.But after a few email exchanges, she stopped replying to my emails. When I call her again after over a week of silence, she says I need to pay her a consultation fee for the questions she has answered me.This may be fair if she has indeed helped me, but actually she didn't. I asked her if my incomes on my 1042-S forms are taxable, and she gave me a WRONG answer as she was not aware of my tax treaty benefits. Besides this, she didn't actually answer any of my other questions.She claims that the reason why she can not give helpful answers is because she can not open the documents I uploaded on the portal. There might be a systematic glitch, but I'm suspecting that she's lying, because if she tried and could not open the documents, she would have let me know sooner.So to summarize, she tries to charge me for consultation fee even though she didn't help me because she "could not open the documents".Maybe she just wants to shun me because my case doesn't sound very lucrative to her.The receptionists are always patient, and maybe other guys here are better. But sorry I have to give a bad rating here because of my traumatic experience and a huge waste of time.
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April 2021 by Stephen Walsh
Ezra is extremely personable. He explains everything in detail & it's always a pleasant experience.
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April 2021 by robbin ziering
Because I wasn't allowed any deductions. Because I am 67 years old and am on SSI but was forced back to work because I wasn't making enough to survive and they took taxes out of my SSI income which makes me poorer than I was when I was just on SSI. AND IT TOOK THEM QUITE SOME TIME TO FIND MY STIMULUS CHECK
