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January 2024 by Wafa Jindyeh
Excellent bank.
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March 2023 by James Yurwitz
Not everyone is helpful and accommodating… be thankful for those who are.
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September 2022 by VISION
About the only thing you can get done at this location is make deposits or withdrawals. You seemingly can't pay bills here without being given a phone number to refer to a different customer service division. My original account was with HSBC. My Citizens account was not by choice.Once you get a customer service rep on the phone (because branches cannot help you close an account) hopefully you'll get one you can understand and isn't still training. I had to guide the rep through the process of taking a payment on an account. And the rep input the wrong information for the transaction forcing me to engage a second bank to facilitate the full transaction.The processes of Citizens Bank are said to be for customer protection. Outside of teller transactions your left feeling as if you and your money are being held hostage to get the month's late fees and interest charges. Be selective about how much business you give Citizens Bank. They are not as seamless as they would like you to believe.
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August 2022 by VEE S
About the only thing you can get done at this location is make deposits or withdrawals. You seemingly can't pay bills here without being given a phone number to refer to a different customer service division. My original account was with HSBC. My Citizens account was not by choice.Once you get a customer service rep on the phone (because branches cannot help you close an account) hopefully you'll get one you can understand and isn't still training. I had to guide the rep through the process of taking a payment on an account. And the rep input the wrong information for the transaction forcing me to engage a second bank to facilitate the full transaction.The processes of Citizens Bank are said to be for customer protection. Outside of teller transactions your left feeling as if you and your money are being held hostage to get the month's late fees and interest charges. Be selective about how much business you give Citizens Bank. They are not as seamless as they would like you to believe.
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March 2022 by Yolanda Washington
Customer service STINKS!!! I went to make a deposit which they would not accept. My bank account has my maiden name on it. Prior to HSBC changing to Citizens I had taken my marriage certificate for the bank to have proof of my identification They made a copy and said it would be duly noted on my file. Today was a different story. My drivers license which has my married name and a copy of my marriage certificate would not suffice. The "manager" had the nerve to tell me it's for fraud protection. I have been a customer for over 25 years and I'm no longer able to transact in the manner that I have been doing for too many years to count with them.. They accept my employer's direct deposit with my married name without a problem though. Rather than go through the back and forth with this bank I will bank elsewhere.
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March 2022 by Nicolás Vega
This bank is a joke. The kept charging fees for a bank account I opened to pay a mortgage I took with them, it was not possible to close the account from the phone and when I went in person, they didn't have coins to gave back change...
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February 2022 by KJ Carson
I rarely have a long wait, teller are friendly and professional.
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November 2021 by Muneer Khan
HSBC have good service
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November 2021 by Andreas
The staff is helpful.
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January 2021 by John Osborne
Small and cozy.Customers must park on the street and feed meters.
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September 2020 by Patricia Freeman
I went in to get a roll of quarters. The teller asked did I have n account which I stated no. She still pleasantly served me. The place is clean.
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November 2019 by Ching Hei Yau
I've been here for a few times now. This is a very good branch. Mr. Edwin Quinones deserves to be specially mentioned. He is quick, helpful, responsible, and passionate for his job. He is the kind of person you want to meet in a bank.
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April 2019 by Zeynep Celik
Terrible service
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April 2017 by Walter Vickerie
They're a small branch so I'll give them a pass but I can honestly say I'll never use it for more than their ATMs
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April 2017 by Thomas E. Moore III
Staff always friendly & never a wait.