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November 2023 by Otto Art
Citizens Bank is the worst bank to deal with. They close my account for no reason at all.
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May 2023 by Ginger E Chou
Really amazing customer service! I know most people like to leave negative reviews for no reason, so here I am to balance the books, so to speak.I've been going to this branch location for many years and the changeover from HSBC has been pretty tough for everyone, but the people at this branch have done their absolute best to help me every time I'm in. Sure we've all had our headaches, but it's not the fault of the staff.I stop by to do my banking once a week and I am always happy to see them. I suspect that people with bad experiences, who leave bad reviews, are just unpleasant people who prefer to take their anger out on others.Anyway, great people work here! Thanks for taking care of me, Citizens EV!
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April 2022 by Jon
Worst Customer Service Ever, I am constantly having problems with Asian lady, very impatient ,lacks knowledge in all fields, Trying to transfer to other bank and website also gives me the run around just like in person.
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January 2021 by Kate H.
Tellers wear their mask on their chins, even as covid cases in NYC surge. Branch manager walks by them and doesn't even notice. I felt unsafe in this bank branch. Tried to make a complaint from home via the HSBC online portal. Ended up spending 20 minutes trying to explain to a bot why this was a problem before I finally got a live representative. Then she told me HSBC takes covid safety policies "very seriously." Hmmm, not at this branch. I'm considering switching banks because of their lack of concern over customer safety.
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December 2017 by D T
I been going to this location ever since it opened......Twice last week and on Saturday 4/22 I went in to this bank to use the ATM and a homeless person was in there that don't bother me what bothered me is the odor was so bad I had to leave out with using the ATM....Was gagging and throw up what ever was on my stomach???
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April 2017 by Dayre Thornton
I been going to this location ever since it opened......Twice last week and on Saturday 4/22 I went in to this bank to use the ATM and a homeless person was in there that don't bother me what bothered me is the odor was so bad I had to leave out with using the ATM....Was gagging and throw up what ever was on my stomach😡😡😡
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December 2015 by James Chen
Convenient location for a quick ATM withdrawal.