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August 2023 by Jacinta
I had a horrible customer service at this location. After asking for my personal information and all the verification the manager needed they turned me down to give me a debit card. First she said my number was not showing in the system, when I left and called customer service, they told me they are seeing my number I have in my online banking. So I went back there few moments later to another person wish was the teller. He told me he wasn’t seeing the number I gave them and later said oh I can see the number but let me go to my manager. The same manager that said she didn’t see my current number in here system. When he came back now another story, he’s saw my number, now the system is not allowing him to send the one time verification code on my phone so he will not issue me a debit card. When I was leaving another guy who works next to the manager started laughing when I was leaving.I’m so hurt about the bad service I received. I went to another branch, verification of my number wasn’t an issue. The only thing their printer wasn’t available. But she told me that wasn’t supposed to stopped them from issuing my replacement. What a horrible service. The manager saw me with my baby she knew I needed the replacement right away but did her best in her power to make sure I didn’t get my card. Kept saying she will mail it when I needed it at the moment.
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March 2022 by Sam Levy
Some nice people at this branch but HSBC is a terrible bank for many reasons but my favorite is that I have been a customer since 1998 and they just in 2022 sold my account to another bank. So much for rewarding loyalty. I would suggest finding a better bank that cares about their customer.
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January 2022 by Olga K.
Alex Velez- Hector has been so helpful in all of our needs. He went above and beyond to solve all of my husband’s and mine requests and always greeted us with a smile and professionalism. Whenever I will need any help In regards to financial questions from HSBC, this branch will always be my go to place.
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January 2022 by Gyanendra Mishra
Jeff and the rest of the crew are really friendly and helpful! Thank you.
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October 2021 by Roman Sinopoli
I went to this brand because I couldn't use my debit card, the people there were superful helpful and dedicated to solve my issue. Great customer service.
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March 2021 by Olga Komissarova
Alex Velez- Hector has been so helpful in all of our needs. He went above and beyond to solve all of my husband’s and mine requests and always greeted us with a smile and professionalism. Whenever I will need any help In regards to financial questions from HSBC, this branch will always be my go to place.
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July 2019 by Nelly Lopez
The location is great with friendly staff and helpful staff. I went there to open new savings account. They told me everything with a lot of details which were really important. There was a line but i didn`t wait at all. They gave me a lot of attention and i am really happy with the customer service that they provide.
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July 2019 by Damaris G
Today at 11:55am went to ATM there. What ahorrible experience when there is a homelessperson living around the atm vestibule. Whereis the security for customers?
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March 2019 by Damaris Goris
Today at 11:55am went to ATM there. What a
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January 2019 by Gerry Anderson
Great service great people
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June 2018 by Lev Lesokhin
Very good manager on site - calm and knows what she's doing.
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December 2017 by Iain Huxley
Terrible customer service! Do not even think of opening an account here.
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October 2017 by vlad saaki
WARNING! Do Not Use HSBC! I have a lot of experience with different banks and they are by far the worst. They would not honor a targeted promotion even though I met every criteria and then trying to work it out with customer service was impossible. After 8 months I have given up. Heed my warning and take your hard earned money elsewhere.
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September 2017 by Daniel Queiroz
Excellent customer service!! Thanks for the help , Anton!
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July 2017 by Nigel Lake
The ratings are right! This branch is trying very hard not to help. I shall not return.
