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November 2023 by Jorge Granda
HSBC is to Riggs, as a nuclear waste dump is to a municipal landfill. - William Ihlenfeld
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September 2023 by Mark Goldenstein
HSBC is terminating my credit card because I no longer have a Premier Checking account with them. Their checking account has a $50 inactivity fee. Avoid this if you can.
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August 2023 by Shuyang Shi
Worst service ever. HSBC now is even worse than it was
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July 2023 by Shubro Barua
Worst service ever! I tried to withdraw cash from there ATM. After trying multiple times I gave up.I don’t know why HSBC ATM machine doesn’t recognize their own card. Then I went to Bank of America to withdraw cash and was done within a minute.
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February 2023 by Rosa I.
Terrible service. Long wait time for now reason. Set up for depositing makes no sense.
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December 2022 by Edwina Wong
Avoid if you can. Despite this being the “flagship”, the wait is incredibly long for the simplest service. Even when there is no other client, I had to wait almost 30 minutes while their staff just ignored me and chatted with each other.
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December 2022 by Gothamist Soong
Incompetent, terrible service. I came to this location to close my account. The incompetent teller did not close it and I was assessed a $50 maintenance fee. Ridiculous non-service. Don't bank with HSBC,
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December 2022 by P S
You need more people at reception with a big welcome to customers
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December 2022 by Carlos S.
Really awful incompetent service by this bank. First they close all their locations and converted them to Citizens. Then there is 1 teller at this location for all their customers. The teller is incompetent, lazy and slow. Have to wait at least a half hour, closed my account, then they came and charged me a $50 maintenance fee. The nerve of this place.
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September 2022 by Beth
They closed downstairs where all the tellers were & the one’s that are upstairs move so slow (like some of us have all day and nothing else to do) shouldn’t take 30min to deposit one check smh
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September 2022 by Fei Sha
Very unprofessional and poor service for premier account holders. I waited to be serviced. I was the first one in line. But the bankers served their acquaintance before me and even chatting for a long time about travel and other unrelated topics. I waited for a long time to be finally served and was told they will have a meeting in a few minutes… Don’t deserve to be treated so rudely, will move fund to some other bank.
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September 2022 by bradley rogers
I would leave zero stars if I could. Terrible customer service even for Premier. HSBC has abandoned its customers. Shame…
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July 2022 by Princess Beth
They closed downstairs where all the tellers were & the one’s that are upstairs move so slow (like some of us have all day and nothing else to do) shouldn’t take 30min to deposit one check smh
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July 2022 by Valerie Iddison
unfriendly and not professional
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June 2022 by Guglielmo Nicolella
Very poor service , empty promises , late for important meetings, difficult to get hold of your relationship manager . Long delays, poor etiquette and manners , lack of communication . I'm closing my acct and going to Chase .
