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November 2023 by Mordechai Mizrahi
Dr and his team just finished their best service, great team always work with smile. Very fast and efficient. Highly recommend and use them again.
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November 2023 by R. Hilliard
Stand his team just did a great service. Very fast and efficient. Highly recommend and use them again for next move.
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November 2023 by Linda Emilia Maria Romano
Dr just finished my move. Best service. Helped me to assemble my new dresser. Highly recommend.
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October 2023 by Christina Malanga
Doctor and his team were fantastic. I can’t believe how easy they made my complicated move! We had 2 storage units, and two houses with items coming and going. Everyone was professional, quick, and my stuff arrived safely in my new home. Kristin in the office was very helpful in getting everything set up and was very responsive. Highly recommend Doctor and his team for any move!
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October 2023 by Cece_newyork
Doctor and his team just finished two days project move in one day. Very efficient, quick and organized. Highly recommend use them again.
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October 2023 by Eleas Mathios
This was hands down the worst moving company I ever used. They didn’t protect my furniture and ruined several items during the move. They took no responsibility. Pictures attached for reference. I suggest you avoid.
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October 2023 by Maeve Kreinbrook
Imperial Moving & Storage is not only reliable, but incredibly professional in all aspects of their business. Mario, Sales Manager, was able to put a team together in less than 24 hours for a commercial construction project in Times Square. Additionally, they are accommodating with both time and budget.I cannot recommend a moving company more for both commercial and residential projects.
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October 2023 by Meg Hansen
Doctor and his team were professional, and extremely careful. I had an antique desk that needed to be moved. It is a custom made desk that comes apart like a jigsaw puzzle and it is very heavy. On top of that, the freight elevator went out so they had to move it the old fashion way, the stairs. Doctor and his team showed tremendous amount of care and got the job done! Great customer service and experience.
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October 2023 by Matthew Houstle
Doctor ran a great move for us for the second time! Even torrential downpours didn't get him and his team down. They had a smile on their face the whole time even with clients who weren't prepared and indecisive (that's us). I couldn't reccomend this team more!They moved our very antique grandfather clock and at no point did I have any concerns about it arriving in one piece. Doctor was very knowledgeable about how the clock worked and was assembled.Included in the move was the disassembly and reassembly of all of our furniture which is worth it on its own. Doctors team got everything in the right place for us (and even checked and moved a couple things that made their way to the wrong room).
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October 2023 by Andrea L.
The movers were on time (early) and efficient. I did not like how they were a bit careless with our mirrors. Even after a walkthrough and a quote that was "never going up", this business ADDED $500 at the END of our moving service without warning stating that we had more items than originally agreed upon to move. For context- we were a business, showed the quoter everything we had and then SOLD many items to the general public the day before the move- so they had LESS to move than initially agreed upon. The whole thing felt misleading and weird-- but they had all of our stuff hostage waiting for a larger payment than agreed at the storage facility. Don't give them your business.
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September 2023 by Shaun P.
AVOID AT ALL COSTS. I was moving from Manhattan to Brooklyn and shopped around a few different movers. Imperial had the best price, so I went with them. This seems to have been a mistake, as in this case it seems the lower price reflected the quality of service.They misplaced or stole a few of my items, and damaged almost every piece of furniture they moved. I documented what I could with photos, and reached out to my contact hoping we could resolve these issues in a reasonable manner, and followed up later with more detail.They also charged me a deposit when I first booked the move, and I assumed that deposit would go toward the final cost. Apparently it didn't, because I was charged the full amount on the day of the move, with additional fees for materials. Why call it a deposit if it's actually just an additional charge?Unfortunately they have been completely unresponsive. I suppose I will have to try other means to rectify the situation, since they refuse to work with me. I was very appreciative of the fact that they helped me move, but I wasn't expecting them to lose or damage so many of my belongings, or for them to ghost. You will likely have a better experience with ANY other moving company.
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September 2023 by Erin S.
DO NOT USE THIS MOVING COMPANY!!! We ended up being charged approximately $400 more than our original quote. When it comes time to pay the head mover pretended not to speak English to confuse you on the invoice and additional charges they were adding. After paying the invoice we tipped what we felt was a fair amount (18% of the original quote), this is taking into account that they ripped the couch which required repairs. The head mover told us that our tip wasn't enough and we need to tip 25%. It was uncomfortable and very intimidating. We had to ask him to leave our apartment. It felt like a shake down and was complete unprofessional and inappropriate.
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September 2023 by Nathalee Smith
They made sure that everything was taken part and put back together exceptionally. We had three guys who moved like a 10 man gang. Great work
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September 2023 by TJ Ebberup
This was my second time using Imperial Moving and Storage. Everyone from Mike at the front desk, to the 2 man moving crew are what has made them my first choice for future moves. They communicated with me every step of the way, protected my belongings, and made a stressful time worry free. Both of my moves were from and to major cities, but the traffic and obstacles getting around the city did not deter them. I don't recall the names of the crew, but they moved me from Boston to NYC Friday 8/25. If the company sees this, please thank them for me.
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August 2023 by Steven Ochoa
Doctor and his team was professional and efficient. Came to our office on time and was finish moving us in 5hrs for a corporate office and highly recommend!
