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September 2023 by hai chung
9.19.23Had water damage issues with another phone. Jack's Place was my go to and Arkady came through with top quality work and service. They are definitely the place for reliable, top notch work with honest fees. If you are in need of servicing for your phone, look no further than Jack's Place for assistance and peace of mind!!!8.1.23Arkady was just lovely, quick, efficient service with fair prices. He did a quality screen replacement for an iphone 11 that was glitching. Highly recommend Jack’s Place for your iphone needs!?
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September 2023 by Ronald E.
A Real New York Find!!! And Cellphone Advisor to the Stars!! I can't tell you how grateful I am for Jack's place repair of my beloved Samsung 1st generation flip phone. After accidentally dropping the phone in the pool in mykanos Greece, I was feeling extremely bad that I lost much data. Arkady at Jack's Place with his positive attitude and great experience was successful at repairing my phone to "like new" condition. This is definitely the place to go if your in a bind with your smartphone. Checking out all the celebrities that come here is also very interesting.
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July 2023 by Karen Stewart
Best shared secret in NYC. To have a trustworthy resource in this category is worth everything. Go! But shhhhhhhhh
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June 2023 by Jason F.
I decided that at 57, I'm too old to walk around with a cracked phone screen for the next couple of years, as I was known to do in my 40s. This place was recommended by a local T-Mobile employee who stated that they send all their customers to Jack's and now I understand why. The service was polite, prompt and professional. I dropped my phone off on my lunch break and picked it up a couple of hours later on my way home from work. I'm pleased to report that I'm writing this review on my phone that looks brand new. The price was very reasonable and I was pleasantly surprised to find my phone fully charged. I highly recommend this place.
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May 2023 by Peaches W.
The very best. Jack's place has helped me a lot with my phone this year after my phone was stolen -- they came up with a temporary solution and have been very accommodating every since. They never gauge, are always fair and do thing right away most every time. Can't thank them enough.
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October 2022 by Avner Tishby
I needed an urgent screen replacement for a not too common phone model, was sent to Jack's Place by the AT&T store nearby.A very polite gentleman greeted me and immediately gave a fair cost estimate and said he could have the part delivered and replaced by the next day, which he did!The service was professional, quick and very reasonably priced!Highly recommended!
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October 2022 by Chukwuma Okereke
In Jack's place, you get the service you need. He's very professional and friendly too.
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September 2022 by David G.
I've been going to Jack's place for years, one of the best places in Manhattan to go for sales, repairs, of new and used cell phones and laptops etc.Jack and Akadiy are very friendly and knowledgeable and also have reasonable prices. Check them out if you need anything you would be disappointed.
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July 2022 by Arnaud A.
I couldn't recharge my battery , my phone was only working when the charger was plugged but at least I could use it to call , looking online ... I brought my phone on Thursday on week 1 to Jack's place for an examination , I was told the solution was to replace the battery and I will be notified on Monday or Tuesday of week 2 when my phone would be fixed ... Days were flying on and on Thursday on week 2 still no notification . I called the store and Jack was fixing my phone and told me to pick it up later . Later on at the store i learned that my phone wasn't ready because he has ordered the wrong battery , I had to wait to the beginning of week 3 . On week 3 I had to call again despite I should have had been contacted by jack... Coming to the store jack told me that my phone was fixed ,I paid the repair , going back to my place the battery was already empty and my phone couldn't recharge again , worse my phone wasn't functioning anymore when plugged . I went back to the store and left my phone because Jack was looking for a solution . Finally days later he told me that for a reason he didn't know the battery was prevented to be charged and how much money i was ready to put for further repair . conclusion : my phone is in worse situation than before I came to Jack's place . my phone is dead whether plugged or not . Wong determination , waste of time , lack of customer service .Will not return .
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July 2022 by Christian Di Gregorio
Highly recommended.New front screen and back cover replaced in 24H.I saved a lot of money and time going to Jack's Place.Thank you for your service and honesty.
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July 2022 by Monica M.
Thanks to this place, I'm writing my review from my new iPhone 13 mini! I had an issue with Apple and Verizon - they wouldn't trade in my old iPhone XR because of a cracked screen so Jacks Place was able to give me some money towards a new phone ordered to the shop - and was easily able to trade it in here - close to my apartment without having to deal with with arrogant Apple workers. The owner was very thorough, helpful and knowledgeable - transferring all my old data from my old phone, onto my new phone in less than an hour. Very reputable, highly recommend this hidden gem in the city!
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April 2022 by Trenton Welsh
They were able to pull data from a phone that was dead. Real life savers. Thank you guys!
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April 2022 by minnie l.
This is what New York is all about! Small business with a history, run by real people, in a professional and friendly way, taking care of each customer with care and respect. SUPPORT LOCAL BUSINESS!!!!
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March 2022 by Jay N.
I went here on a recommendation to get my screen fixed. It was a very simple, swift and friendly service. The technician Arkadiy analyzed my phone and had it done within the hour with a brand-new screen, that was also higher quality than the last replacement I got from another shop. Unfortunately, clumsy me broke my screen AGAIN barely a week after (entirely my fault, it was not the quality of the screen) and the service was just as consistent. Quick and easy :-). I also asked for a durable phone case and was given a concrete recommendation based on my preference without trying to oversell me something, which can tend to happen at these smaller tech stores. A nice plus. Can highly recommend this place! They also pick up and deliver if you don't have time to make it out. Tip: If you need to kill an hour without your phone (I know.. a struggle nowadays) and you're hungry, I recommend Clinton Hall across the street. Great food, beer and TVs to kill some time while you wait for the repair. I was here in March 2022
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November 2021 by Andrea S.
I couldn't be happier with the service here. My screen cracked while in the city for the weekend, and I was lucky enough to find this place Monday morning. Though the screen wasn't in the store as I have an uncommon phone, it was ordered, my phone repaired, and shipped to me overnight! Way ahead of the promised time, during a crazy holiday shipping period! Beautiful job and I am so very grateful. I highly recommend Jack's Place!
