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February 2024 by Brandon Lulay
Hours are a lie. Closed before seven on Monday. Workers inside but they want to close early so ¯\_(ツ)_/¯
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October 2023 by P. Medeiros
I love the brand but the Indian guy who helped me seemed dead inside… Then they complain that we buy everything online... I don't see the reason for having such a nice store with such poor service. Five stars for the products zero for the service.
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October 2023 by Yazeed Talal
Love it
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September 2023 by Alfredo L.
If your looking for the ultra faciel or cucumber cleanser , good luck , because they will not have till November, that the new kiehls no products to buy... the company is going down hill, never heard of not having products for 3. 4 , or 5 months,,Im looking into another brand....
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August 2023 by C M
Great skincare products and friendly helpful staff ??
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April 2023 by Vanya Milenkovic
Horrible customer service. I walked in and the selling guy was talking to another guy(customer) all up in his face while another guy associate was just leaning with his iPad against the table and didn’t acknowledge me. So slimy ew nyc has the worst customer service ever
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April 2023 by GC McCrary
Skin says: "yaaaass!"Wallet says: "....." (not talking to me currently)You have been warned!
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March 2023 by Markus De
Fantastic Kiehls store with friendly staff. Bobby has done an excellent job over and over with recommending the right products and taking his time to check my skin condition.
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January 2023 by Lesly Gonzalez
Ive been a long time user of these products and they are truly wonderful but the best part about buying in person at this location is the excellent customer service from Bobby. He is kind, informed and very helpful when it comes to any concerns you may have.Would highly recommend stopping by.
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May 2022 by Bill Z.
I hope the products I took home are as good as the service I received here on my first visit. I'll find that out soon enough. Based on the Q&A exchange I had with the woman who assisted me, I'm satisfied so far.
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May 2022 by Katherine K.
Truly terrible customer service. Store manager was unable to ring me up, told me register wasn't working and kept trying - even moved to a different register. I finally said I couldn't wait anymore and would buy online. I looked at my CC a few days later they had charged me twice for the products they had never given me!! When I called and asked him to reverse the charge he said he had no record of it (even though he was the one who rang me up) and he couldn't help me. Avoid this store at all costs.
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January 2022 by Knox Bennet
The staff is friendly and knowledgeable about the products.Good place the think..
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December 2021 by Dawn Massaro Guy
Nice, Clean, Well Organized place...alot of items Out of Stock and the staff could not tell you when it would be in stock?
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November 2021 by Christopher Sanders
Very friendly staff at this location. I left feeling very good.
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July 2021 by John Sanchez
If you already know about the Kiehl’s skincare brand, you know this store will be filled with superior products and a particularly good array for men. The store itself is a fun experience, with plenty of samples, a barbershop, a photo booth, and a knowledgeable and helpful staff.
