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March 2024 by Guan James
I had an excellent experience at Kiehl's store in WTC. The staff were incredibly knowledgeable about their products and provided attentive service with patience and enthusiasm. After a thorough analysis of my skin, their recommendations yielded fantastic results. I am truly impressed and delighted with this store！
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March 2024 by kakhi chiqovani
came here for a facial cream which i usually use. just grabbed one and went to the register , the person behind the register if i am not mistaking Heidy just asked me if i foubd everything i was looking for i simply said yes , she asked me about my skin just answered it was dry and she offered me to test my skin which was definitely dry , she recommend 2 products instead of one i was getting very professionally explained how to use them and all the benefits of the creams , ended up getting 3 products instead of 1 i was planing . for me this is the best customer service i ever recieved at Kiehls at this location or any other (this is my to go Location) very impressed by knowledge and Top customer service skills! thank you for the recommendation it definitely works better for my skin!
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August 2023 by S A
Haydee was great! She gave great advice and helped to pick the right skincare routine. Thank you for the pleasant experience.
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January 2023 by Adati Tarfa
David is amazing in the store! He was very helpful during the Christmas shopping period and knowledgeable about products. Kiehl’s product are of high quality and worth the price! I am going to try their face scrub and also serum.I love the mild scent of the products!
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March 2022 by John
This was a good store. The staff were friendly and helped me find a face moisturiser which suited my budget. I would recommend it.
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January 2021 by Michelle Pham
Thank you Steven and team for helping me with a holiday order. Customer service here is next level!!!!
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January 2020 by Gabriela Davis
Great service! I asked for several samples of their products and the associate was kind enough to give them to me without a purchase. I like their future customer care.
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January 2020 by Rob J.
Update 1/20/20: Customer Service called and will be sending my Mom a replacement. Thank you Kiehls This store is amazing and I have been a loyal customer here. I have been a loyal customer to Kiehls for many years...then after all my loyalty I get treated badly by customer service at corporate when a product is defective that I ordered online: I bought this Christmas Gift Kit for my 80 year old mother in the nursing home. While on my visit (9 hours away) I gave her this as part of her Christmas gift. Since she is unable to apply it to her own face, I opened the box and when I tried to pump the vitamin C Serum, nothing came out. The pump is defective so I contacted customer service. I finally heard back when I was back in Florida. I was then told I need to send the item back in the original package for a replacement. I explained that my mother is paralyzed and not able to do anything, let alone pack the product and send back. I will not be back to see her for 4 weeks. Needless to say, I will never buy Kiehls again. I have been a loyal customer for 5 years. Really bad customer service. Lowest rating I can possibly give.
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January 2020 by Ianta Allotey
Always loved this place remember it from back in the 70’s that had this beautiful scent called Chinese Flower. I miss that scent.
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November 2019 by Raheen Moody
I have no real complaint about Kiehl's and their products.
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October 2019 by Patrick Synmoie
Perfect service. Kiehl's brought their old world glamour to WTC. Ah that blue astringent!
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September 2019 by Pierre Jacquot
Very friendly staff, many products are available. Good quality despite the quite high price. Many tips given by staff.
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June 2019 by Evan Kesten
While I didn't buy anything, I really appreciated the honesty of the salesperson. I told him what I wanted and while he could have tried selling me on any of the thousand products they have there, he explained why I should check elsewhere. I will definitely be going back here in the future for any of my skincare needs!
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June 2019 by prarthana madhavan
Love their products and it's covenient as I go to work through the Occulus everyday.
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May 2019 by David Granoff
This is one of their smallest stores but is conveniently located in the world trade center shopping area off the Oculus. Kiehl's is a great source of real skin care products and a welcome alternative to the pushy cosmetic stands in department stores. You can try out the products from the many tester sample bottles and either buy there or order online
