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December 2023 by Anusha S.
Couldn't rate my experience at Kohler Experience Center worse. I went last Friday and spent nearly 2 hours with Jico, the surly sales associate who was clearly uninterested in helping me out. I had to ask every possible question - nothing was actively shown to me. (The woman at the front desk on the other hand was immensely cheerful and more helpful in the 5 minutes I spent with her than the 2 hours with Jico). I thought maybe he was having a bad day so let it go, and selected ~$15,000 worth of fittings (for 4 bathrooms, a kitchen and a wet bar) to price and draw up into a proposal I could give my contractor. Jico reluctantly scribbled the details down on paper and said he would email me the proposal. After hearing nothing for almost a week I called to ask where the information was. Jico's rudeness continued - he admitted he'd lost the paper with my contact information - but never apologized. When I pushed he further admitted to losing all the choices I had selected but said he could "probably remember it." I have zero confidence I will hear anything from him and am excited to take my money elsewhere. I can't speak for all sales associates at KEC, but if you are assigned Jico, ask for someone else.
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July 2023 by Grace An
I worked with Lorel and couldn't be happier! We're doing gut reno for 2 bathrooms and we had no idea which products to buy. Lorel was very professional and patient throughout the process and always responded to us in time.
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June 2023 by Jane Cohen
I had a great experience working with Jarred at the Kohler Experience Center. He assisted me with redoing my kitchen and bathrooms. I used Kohler, Kallista, Robern and Ann Sacks products. Since they are all owned by Kohler and on display it was easy to view, select and coordinate the entire project with one person/ company. I am very pleased with the results and Jarred's attentive and responsive service.
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May 2023 by Linda Siller
I worked with Chris Cueva to pick out all of my tile, flooring and fixtures. He was patient and knowledgeable while I made my choices and throughout the process as my contractor completed the work. A true professional and a pleasure to work with.
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March 2023 by Keith S.
World class showroom displaying many products. We bring clients there often for plumbing fixtures.Chris Cueva, our rep, is knowledgable and helpful!
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February 2023 by Megan G.
Be careful of what you order. I bought all my bathroom plumbing parts from this store, was told everything except one item was in stock, and said item would need to be researched and pulled from another store which would cost extra. I said ok because I needed the products. Well the researched product came in 2 days. But another item (which I was told was in stock) was put on back order. on 1/24 I was told it would ship on 2/17, today I find out it won't ship until 3/30. Honesty and transparency are not this stores strong suit. Could have made adjustments if they had be truthful about lead times. Also a lot of item's are less expensive on Home Depot's page...even with my contractor's "discount." (same model number and everything).
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January 2023 by Wendy Kou
I worked with Shiv at Kohler and was extremely helpful and knowledgeable. He helped to find alternatives and discussed options that fit my aesthetic and budget, which I truly appreciated!
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December 2022 by Kate Draper
I had time constraints both re needing an appointment to show clients a range of bath candidates and needing an additional new quote, and Joseph Friscia came through for me on both issues. I super appreciate his efforts!
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December 2022 by Cookie Gilbert
I worked with Jico at the Kohler store, who spent a lot of time explaining all the different options and parts. He communicated promptly and well and I couldn’t have made all my bathroom faucet, fixture, and tub choices without his help. I appreciated getting to see the shower in action in their showroom to get a sense of the water pressure. I went with the Purist line in brushed brass and the Underscore soaking tub, which fit the tight 60 x 30 space but gives me a few extra inches of depth over my last tub. Very happy with the products, service, and delivery. Much recommended
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December 2022 by Caroline Harris
Showroom is beautiful. It's so helpful to be able to see and touch the products and to compare them. The salespeople are helpful and well informed. Shih was terrific in clarifying a lot of our options. I went through several iterations of my plan - Lorel was so patient. When she was not available, Tiara jumped in to answer questions, and Joseph addressed our last questions and closed the deal for us! It's a good team. I highly recommend going to the Kohler Experience. Don't waste time and braincells online.
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December 2022 by Richie Castellanes
Overall, I really love my beautiful Kohler products as they perform and help make my bathroom much better. I worked with Shiv and he was amazing with providing me with what I need. He was honest and trustworthy -- made excellent choices that were practical and not overly pricey.
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December 2022 by Kenneth Stevens
My wife and I were very pleased to work with Shiv Singh at the Experience Center. His insights were models of clarity and helpfulness. Without pressure, he guided us through options for fixed and hand held shower heads, finish options and control configurations. His command of the product line was thorough, adding to our confidence in choices we made. As a seasoned design professional, I was impressed by his depth of knowledge.
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December 2022 by cecfl51
I really appreciated the attention I received from Joseph. He was patient and helpful, even though I wasn't ordering my fixtures from him (because they are for a renovation out of state). He gave me all the information I needed for my builder to place the order.
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April 2022 by Cookie G.
I worked with Jico at the Kohler store, who spent a lot of time explaining all the different options and parts. He communicated promptly and well and I couldn't have made all my bathroom faucet, fixture, and tub choices without his help. I appreciated getting to see the shower in action in their showroom to get a sense of the water pressure. I went with the Purist line in brushed brass and the Underscore soaking tub, which fit the tight 60 x 30 space but gives me a few extra inches of depth over my last tub. Very happy with the products, service, and delivery. Much recommended
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February 2022 by Mister M.
I went to the 23rd showroom to get inspiration for a really huge project in heart of L.A. Before doing so I had called in a while earlier and over the phone was the worst. The person who introduced herself as Lorel had an attitude and didn't seem to want to answer any questions. Now while I'm in the showroom with my wife and daughters observing the different finishes I overhear a worker mention to another about the way my family is dress. Im pretty sure it was the manager herself with one of the salesmen. I genuinely wouldn't make the time and effort visiting this location ever again.
