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November 2023 by Gary
Love the sculptural bags. They have really blown out this collection and it's beautiful.
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April 2022 by Mikaila’s TV
Upscale and very attentive
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December 2021 by Suzie Bless
Customer service was good. Options for clothing isn't that wide in regards to online but shoes ?
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July 2021 by Qingyang X.
I went to the store on last Friday and bought a bag worth $2,500. I received it today but the package is very sloppy and unexpected. Only the dust bag is included. I've never seen a fashion company sends their items without a box especially this was bought directly in the brand shop. There was no filler inside the bag and it was misshaped. I put fillers just now and hopefully they can help improve the shape. Considering this bag is sold out online and this is the only one in the shop, I won't do return/exchange. But it is still disturbing. I went to the shop 15mins earlier before they close on that Friday, so I think it's a quick & easy purchase for me and for the sales. But the tracking & invoice were sent to me also quite late. Besides, when I mentioned that I bought a set of earrings online and some descriptions, the sales rep also didn't know which style I was talking about. I assume she didn't know much about the products. It's not easy to build the brand but a bad impression can be easily made when those details add up.
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April 2021 by Offda Goop
I’ve always been a fan of Lanvin, now that I can finally afford to buy it; I can’t keep myself out the store. The staff are nice, vibrant and patient. I’ve been in contact with a stylist at the store and I’m trying to buy Runway items. As soon as I inquired, the stylist Devon got in contact with the buyer. I’m very very very excited.
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March 2019 by A I
Excellent experience. Beautiful clothes and shoes. Quality fabrics. Nice staff.
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March 2019 by Shlomy K
Expensive
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March 2019 by Elizabeth J
Gowns and sportswear for ladies who lounge....
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March 2019 by Linda Huston
Great service, great staff, beautiful clothes. One of the best stores in Manhattan to shop at. They make you feel welcome and are so helpful.
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November 2017 by elizabeth f.
This review is not on Lanvin, 815 Madison Ave, NYC, but on the quality of Lanvin's clothing. It seems to have plunged since Elbaz departure.
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June 2017 by B. R.
Amazing gem of a store in the UES on Madison Avenue. The most friendly, helpful service from every single sales associate we've interacted with here. My fiance and I purchased his tuxedo for our wedding from here, and the store manager was so on top of everything - he even made sure that he got pinned right for the alterations by their in-house master tailor. The store manager and sales associate must have spent a few hours with us on a Saturday afternoon going through every little detail of the tuxedo! We were totally blown away. Everyone is so sweet here - it's definitely worth coming here to purchase anything from Lanvin for the exceptional service, attention to detail, and superb quality products. Thanks so much guys!!!
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May 2017 by Cynthia V.
Surprisingly poor quality leather goods. I recently purchased a Lanvin bag from Liberty in London, but the stitching on the handle broke after very light usage. It's a simple repair, but Lanvin will not fix their own bag and is sending me elsewhere. They won't cover the cost of this minor repair either. Unhelpful customer service and nonfunctional bags - no thanks.
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April 2017 by Randi W.
I rarely write reviews, but felt compelled to share my great experience with the manager, Devon. I had purchased a necklace and accidentally lost the LANVIN tag. Devon was extremely helpful over the phone, she was great with follow-up, and was even more amazing when I came into the boutique. She explained the repair process and arranged for the seamstress to fix the necklace on the spot. The entire process was quick and I left a very happy customer. I will definitely be back!
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March 2017 by Gayle Johnson
I called requesting a size in a pair of sneakers. They did not have the size in store, and was told that they would contact when their systems were back up - checking other locations. Well, it's been a week, I suppose their systems are still down. I guess business is good, and they do not have time to be bothered. I visitited Bergdorf's this morning and got my shoes. I will never shop the Madison Avenue location, again.
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November 2016 by Jess F.
Great selection. My fav are the lanvin ballet flats. The soft leather molds to your foot and makes for the most comfortable walking in fashionable flats. Thoughtful service. Nice shopping experience.
