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March 2024 by Chris Horak
I visited Lazzoni (Madison) yesterday and met with Catrina. She mocked up my floor plan in record time, colored the space, and placed models of the furniture I was viewing in the store. It was unlike anything I'd ever seen. It seems like the store is staffed with qualified interior designers instead of typical sales associates. I was beyond impressed with Catrina's depth of knowledge, care, and attention to detail. Whatever she's being paid, Lazzoni ought to double it. I've been to a few furniture stores since moving into a new apartment, and this visit was easily the highlight of those experiences. I will definitely be back for more.
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February 2024 by Edward Golding
Superb experience. Catrina Luis provided us excellent design advice. Furniture fit perfectly into our new apartment. Furniture is well designed and constructed. Highly recommend Lazzoni and if you are near Madison Ave…contact Catrina!
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January 2024 by ERIC R
It was a true pleasure working with Tugce and the closets we received are beautiful and our high end clients love them. Very good quality and they fit exactly in the locations they had previously measured for us. Very satisfied and happy to recommend her and her team.Best,Eric Robledo
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January 2024 by elif oksoy
Great quality furniture ! Over the top customer service.We worked with John when we purchased our dining table a few years ago. We had a small issue after 2 years and reached out to him . He was very responsive , very helpful . He sent his team to review the table immediately and the issue was resolved very quickly.Next time we want to buy furniture, we are definitely going back to Lazzoni .Thank you John for your help and professionalism .
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January 2024 by Mina Rafiee
We ordered our bedroom walk-in closet and we are absolutely happy with the service. From the moment we walked in to the show room and the warm welcome by the staff and designers to the other couple of times that we stopped by to refine the design. Biriz offered us couple of different iterations and provided us with 3d renderings as well. The design was very efficient and perfect of r such a small space. The installation team was super professional and cleaned up after their installation.
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January 2024 by Haeri Park
Tugce was very helpful and quick to update on the progress.
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December 2023 by Gerry Brinker
Maxwell worked diligently with us tocreate the precise combination of bedroomitems that we ordered.He is very detail oriented and a talented designer.He is very patient and generous with his time.Our furniture arrived in beautiful conditionand was professionally installed.
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September 2023 by Ilan Fogel
I cannot do justice to the incredibly professional and phenomenal experience I had working with Maxwell Overberger. It is extremely rare today to find the type of service that was provided to us in our search for furniture for our new home. After literally months of searching with little success, I happened into the Lazzoni store on Madison Avenue and was greeted by Maxwell offering to be of help. Showing incredible patience, and providing much insight, support, guidance and enthusiasm for what he does, we ultimately ordered furniture we are incredibly excited about. I cannot thank Maxwell enough - but will say that this is a person who clearly loves what he does, has depth and breadth of knowledge, and is an absolute pleasure to work with.
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September 2023 by Elisabeth Tselebidis
We were looking to buy a sofa and stopped by the Lazzoni store in Chelsea. From the moment we walked into the store we felt well taken care of by Tugce. She showed us the floor models and explained what could be done in terms of customizations, fabric choices, etc. A few weeks later we came back for a second visit in which Tugce presented us the mockup she had created of how different sofas we were interested in would look like in our living room. We still couldn't decide and she patiently encouraged us to think it over at home. Once we decided on a custom piece, Tugce was again great in communicating the last details over email and phone. Last week our sofa arrived and we couldn't be happier. Again, special shout out to Tugce who helped us navigate this process with patience, warmth, and excellent communication skills.
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August 2023 by Ada A
I bought bedroom and living room furniture for my new apt from Lazzoni Madison, and i had a GREAT experience. The staff including delivery personnel is friendly and make their best efforts to help clients be happy with their purchase. When i got my bed, it wasn’t the same dye lot of the swatch i got. Lazzoni worked with me to remediate it to make sure i was happy with my purchase. What i also loved is that Lazzoni can customize virtually every merchandise they carry.I also want to give a special THANK YOU to their in-house interior designer, Catrina. She does a AMAZING job of rendering designs based on the exact measurements of your place and furniture pieces including little details to help you form your vision to really see your place and she does it quickly! She is very professional, goes above and beyond to help and patient! I changed my mind so many times and often didn’t know exactly what i wanted, and Catrina made me comfortable asking her for as many versions and changes to my designs as i needed. She never pushes or rushes you. I m still working with her on completing my project and looking forward to continuing working with her.
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August 2023 by Anushka Lakhiani
EXCELLENT customer service and products from Lazzoni! We have been working with Maxwell, who has been an absolute pleasure to work with. He has helped us design our new home and has been very patient with us and helpful throughout the process! Thank you as well to Leah who has also been involved in our project! Love our choice of furniture and can't wait to have it all installed! Definitely would recommend Lazzoni and more specifically Maxwell and Leah! Thanks all!
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April 2023 by Lucy Zhang
My partner and I love this store and it’s pieces and especially the staff. Behzat and Maxwell were patient, attentive and great designers. We sat there while Maxwell drew a 3D rendering for us with the actual pieces that we liked, so we could really see how the dimensions would fit with our space. They gave suggestions and ideas that we never considered before. They never oversold anything, or pressured us to do anything. It felt like they genuinely cared about what was best for US. Best customer experience we’ve had. The furniture speaks for itself - high quality, sturdy, and gorgeous.
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April 2023 by Sophia
Be aware - there is ZERO customer service after purchase is made and the attitude before vs. after payment will be drastically different. I ordered a couch in the Madison store 5 months ago and I still haven’t got it.First of all, there was zero communication or updates on my order after the purchase and I had to check in with them manually to only get a brief response a few days later. There wasn’t even a tracking link or something that you can check the order status online (which century are we in). I even suspected if this has been a scam.When the couch finally arrived at their warehouse 4 months later, there was no notification of any sorts and I was only informed that when I called them to ask. And a month later, the delivery team has been so incompetent and rude that they missed one delivery appointment and offered no immediate solution to deliver it again as soon as possible. To this date, I still haven’t received the couch. I’ve already got rid of my old couch to empty space for this one, but now I have none.I can’t speak to the quality of the couch yet and will update when I receive it one day if it’s ever delivered.
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March 2023 by Sophie
Be aware - there is ZERO customer service after purchase is made and the attitude before vs. after payment will be drastically different. I ordered a couch in the Madison store 5 months ago and I still haven’t got it.First of all, there was zero communication or updates on my order after the purchase and I had to check in with them manually to only get a brief response a few days later. There wasn’t even a tracking link or something that you can check the order status online (which century are we in). I even suspected if this has been a scam.When the couch finally arrived at their warehouse 4 months later, there was no notification of any sorts and I was only informed that when I called them to ask. And a month later, the delivery team has been so incompetent and rude that they missed one delivery appointment and offered no immediate solution to deliver it again as soon as possible. To this date, I still haven’t received the couch. I’ve already got rid of my old couch to empty space for this one, but now I have none.I can’t speak to the quality of the couch yet and will update when I receive it one day if it’s ever delivered.
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December 2022 by K W
We love everything that we ordered from Lazzoni. The quality of each item is beyond excellent, from the dining table, dining chairs, bar stools and love seat. We will definitely order from them again. And of course, we couldn’t thank enough our wonderful in-store designer (Madison Ave location) Leah Amelung. She helped us throughout the entire process, from choosing the fabrics, to every detail in customizing each product that we chose, and giving us recommendations on what will work/fit for our space. She made a render for our space, and when they delivered the products, it looks almost exactly like the model layout she showed us… she really nailed it. Leah made our experience with Lazzoni so much fun, and not stressful at all. We couldn’t recommend her enough. Thank you so much Leah!
