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February 2024 by Omolade Wey
I came a bit before my appt and was promptly helped. There was a paperwork hiccup (from my Dr. office), but the LHR staff was very helpful in figuring that out and kind enough to squeeze me in though my appt time had technically passed due to the delay. Otherwise it was a smooth process.
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February 2024 by elsa valentin
Excellent service by PSR. My referral wasn’t received and she called with me. I got the referral immediately and the PSR was very kind. I’m very pleased with this location.
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February 2024 by Christina Gianino
I arrived 5 minutes before my appointment at 8:30 am on a Saturday. I had been waiting in the waiting room for 35 minutes without acknowledgement even though I signed in while the people working behind the desk were having personal conversations with each other and on the phone. Then someone walked in and they helped them immediately. Mind you, I was the only one in the waiting room. Once I then went back up to the desk, they helped me, but this delayed be 35 minutes when I could have been seen immediately as the technicians told me they were wondering where I was. Once I was through the door to the technicians, everything went smoothly and efficiently.
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February 2024 by Karen
Very professional and nice. On time I had a nice experience
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February 2024 by Carlos Hernandez De Pena
I tried making an appointment here for two months. The appointments were cancelled multiple times and I was never able to get my medical procedure done. I can’t trust them any more.
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January 2024 by Christian Fischer
Waited for more than 2 hours although I had an appointment and was on time. Lots of people who showed up after me, got admitted first. Wouldn’t recommend if you are on a tight schedule. Will definitely choose another facility next time.
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November 2023 by Natacha St Fleur
Great teamwork at the front desk ,nice person specially the little boy on the corner. My MRI was doing by a nice laboratory girl very patient and help me to to put my stuff safe in a locker before we start . , I used to come With patient , but that time I was the patient. The respect my appointment’s time, cause I filled patient check list online , I think it’s better saving time . For now am happy with the place .I recommend this place .
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November 2023 by Likeita Mcgrier
The 215 W125th St location is the worst. They are unorganized their time management is poor. The staff is lazy, the questionnaire is different from other locations I find it only in the urban community things are not up to standard as other locations.
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November 2023 by Allie O
This is the worst place on earth they told me I did not need an appointment when I called And to walk in. I come in at 2 o’clock for an x-ray. I sit there till 3:30 for the wrapped up African lady With a very nasty disposition to tell me they’re no longer doing x-rays today. Furthermore, the place is very ghetto very free clinic feeling and horrible customer service. Don’t waste your time coming here
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October 2023 by Yamilka Regalado
I was charged 4 times because the lady at the front claimed that my cards was not going through. She told me a refund was going to be issue. Before leaving the location I told her that no emails regarding a refunds request has been received. I asked her for the number to keep my self updated regarding the 3 extra charges she made and she gave me the number to the help line. Very unprofessional!!!
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October 2023 by Dianne Davis
The staff was friendly and efficient.The registration process was really fast and the facility was clean. This is my first review however my second visit was inefficient after arriving to my rescheduled appointment I received a text to reschedule for a second time. Of course I was upset and refused to leave after some time I was seen. The procedure was very professional ? but their communication skills suck!
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September 2023 by Yajaira Garcia
Beyond unprofessional. They claim to take walk ins and no appointments needed. When you go in they don't have a tech and schedule you for one. I had an appointment for 4:45 they called me almost 3:30 to tell me that I need to be there by 4:00. Then the text says 4:15. I was already on my way there. Inconsistent information and then when I call to clarify no one answers the phone. So not only did I not make it to my appointment, now I have to push up my follow up with my doctor because I won't have my results on time. Very inconsiderate of peoples time just most likely because they wanted to go home early.
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August 2023 by C. Morales
I love the front desk women, they were ready to rock and roll! Fatima was my tech, she was gentle, kind and very informative. When I go back, I will request her if I can and if she hasn't gone to another location. I went to 215 W 125th St. Great experience and I also didn't wait long.
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August 2023 by bridgit
The staff is amazing, They make u feel very comfortable and talk to u with respect.. love it...
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August 2023 by Anthony Carino
Waited for about 15 minutes, process was fast because I did filled out the forms online. Had an MRI taken and took about 10-15 minutes. Staff was nice and welcoming. Would go again.