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August 2022 by Taem Kanaan
I got my purchased bag damaged ( shipping problem) they sent me a replacement immediately without waiting me to send the damaged one back. Even the replacement bag got lost ( shipping problem) they did all there effort to get back and deliver it to me in timely manner, the best part of it they keep me update by phone or email about my bag status.Highly recommend it to buy your bag from them. Great price , Great service.Thank you Lyle for your great support.
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July 2022 by Claudia Munoz
Fabulous customer service!! Highly recommend this store! There was a mixup in my order and they probably resolve the issue and sent me a return mailing label. Very responsive. Plus great products at the best prices. Love my Victorinox luggage.
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May 2022 by Charlotte
AMAZING customer service. This is the ONLY place I will get my luggage because I can buy with CONFIDENCE and count on them to answer the phone, and care, and give me EXCELLENT service. I am a massage therapist and Lexington Luggage sells simply the BEST quality bags that have lasted me YEARS!! Ahhhh... How nice to find a company like this!!! They make my life so easy.
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August 2021 by D Aiello
Emailed customer service on a Sunday with some questions about online purchasing and delivery. Received a response within a few hours as well as recommendations on products I would be interested in based upon my questions. Ordered a large, reasonably priced suitcase at approximately 11 a.m. and had it on my doorstep when I got home that afternoon. Even though I only live a few miles away from their distribution center, I was still expecting it to arrive in a day or so. Excellent customer service, very responsive to email inquiries and recommended a great product that was exactly what I was looking for at my desired price point.
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August 2021 by I M
Excellent customer service, quick response to email requests and quick delivery. Definitely recommend Lexington Luggage.
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August 2021 by Christine Karapetian
I cannot say enough how great the experience has been with Lexington Luggage. I remember this place from years back and somehow had never frequented while a brick and mortar----MY mistake---and turns out I know a few friends that knew how good this family business was and STILL IS!Lyle was AMAZING--he helped me through my error---and was patient, knowledgable and caring. The customer service is fabulous, the prices great, shipping fast---and WOW---how awesome to deal with a company that cares---THANK YOU!!
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August 2021 by Robert Shaw
Fast response and great service! The model I ordered was not actually available and Lexington Luggage contacted me about the mistake and we came to an agreeable solution and quickly sent me my order. I was impressed with their responsiveness and willingness to work with me to find a good solution.
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August 2021 by Liz Zoob
Great prices, responsive sales staff, and incredibly prompt shipping. Highly recommended.
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July 2021 by Rob & Claire Robinson
After figuring out the perfect new luggage for our upcoming trip... we had a hard time finding a place to buy it. Luckily Lexington Luggage had exactly what we had been looking for right down to the color. We ordered and received everything today. Quick and excellent service!
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July 2021 by Cindy Pierson
I was shopping for a specific suitcase in a specific color for an upcoming trip and Lexington was one of the few places to have exactly what I wanted. Their price was better than anyone else on-line. I ordered it 6 days ago. It arrived today, in perfect condition. I only hope if performs as well as the manufacturer says it will.
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July 2021 by Rick
Best price I could find on the internet for the new luggage I got from Lexington. No taxes unless you are local in NY or NJ which was even more savings and service was fast and shipping was free and delivered within days after ordering. I highly recommend Lexington Luggage for all your luggage needs. Thanks guys for wonderful service.
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July 2021 by Ryan Putnam
Great place to shop for all your luggage needs! My extended family exclusively used Lexington Luggage when shopping for new prices. After an airport fail I decided to join in. I had a question before purchasing, send an email to the team and had a response within an hour! The items were shipped almost immediately, I couldn’t be happier!
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June 2021 by John Blacio
Great online selection of luggage along great prices. Customer service representatives are knowledgeable on their items and will answer any doubts you have. Will be my go to luggage vendor from now on!
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May 2021 by Karen R.
Excellent online and phone service. I found what exactly what I was looking for. I highly recommend Lexington!
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May 2021 by Jedbow Meyer
Great locally owned company! Used to have a storefront on Lexington Ave (near Bloomingdale's) but now online only. Great selection. Great prices. Fast shipping time. Support your local merchants and buy luggage as we emerge from this awful pandemic!
