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March 2024 by Bacha L.
Macys has become shady when it comes to onlines returns and exchanges. They refuse to return the money. Buying online is a nightmare!
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March 2024 by Ariel C.
The only Macy's review you need to see, I am absolutely furious at macys customer service, In febuary, I placed an order for a pair of diamond earrings. I did not recieve my order which I spent over $500 on, and macys employees have been giving me the ring around trying to avoid assisting me in any way possible, they continue to tell me they are "sorry for the inconvience" and continue to say they will "open a claim" which they never do. This is what happens when a major corporation like Macy's OUTSOURCES their customer service, cheap labor, and bad service from reps who obviously aren't trained for the position. I expected more from Macy's, but all I have found is that they do not care whatsoever for their customers.
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February 2024 by Teresa B.
We bought an electric recliner from Macys and bought the "worry no more ins. plan". The salesperson misrepresented the warranty. We got the money back from the unused warranty as a voucher that has to be used in 90 days and for only specific dept. And you better put a reminder on your calendar. The window is small. We bought another chair from Macys and the poor salesman that tried to super sell us on this amazing warranty was educated by us. Play stupid games get stupid prizes
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February 2024 by Anthony P.
Ordered an item from Macys.... It never arrived and Macys is forcing me to pay for it, even though I never received it! Dealt with multiple rude representatives and no one will help me... also one made a homophobic comment... disappointed in you Macys!!!
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February 2024 by Terri F.
I wanted to take my 88 year old mom to lunch at Macy's Lakeshore grill. I called the store to cheCK hours etc. after several attempts to get through to a person, I decided I'd call the customer service line. I asked if the restaurant was open and was told it was. so off we went to our local Macy's in Novi, MI. Wr find a Pakistani g spot and enter the store. We ask for direction to the restaurant and we are told that the restaurant has been closed since 2020. Awful!
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February 2024 by Mandy M.
Do not buy furniture from Macy's. Poor quality all around. It will break before you finish paying it off.
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February 2024 by Pj A.
This could be the worst retail store I have ever shopped. Customer service is nonexistent even when Macys makes numerous mistakes. 1. Macys fails to provide accurate credit on returns in spite of proving receipt. Online and the local store don't communicate. It is up to the customer to resolve their errors. 2. Customers do not know if they are purchasing from Macys or 3rd party seller. That will determine if you will be able to get a credit when you return item to the store or wait weeks for your credit. If then, they may say you have been refunded but your credit card has not. 3. Customers will be inconvenienced when defective merchandise is delivered. Macys is not accountable. 4. Beware of star money. You may not receive what you earn. If you return an item with star money, the full amount will not be returned to your wallet, if at all. In fact, I returned an item that I paid with a credit card but Macys claimed part of it was paid with star money and I received a partial refund on my card! They refused to fix in the store. I spent an hour on the phone to resolve. Don't know if the credit will ever appear. This is fraudulent and the store should be investigated. 5. Dressing rooms are dirty and messy 6. Quality of merchandise is inferior 7. Some Online items can be misleading 8. Online Inventory is inaccurate, new items out of stock 9. Long waits for poorly trained customer service reps. Supervisors are worse
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February 2024 by Monique Lévy
Very large indeed, but old items
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February 2024 by Gerry
Was disappointed with Macy’s,taught it would be better….
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February 2024 by Mike Spear
Massive, my wife loved it. I enjoyed the McDonald's on 7th floor lol.
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February 2024 by Navin Paudel
Macy's Herald Square in Manhattan offers a memorable shopping experience with its wide variety of products, exceptional customer service, and well-organized layout. The store's elegant and modern ambiance creates a welcoming atmosphere for shoppers. The staff is friendly, knowledgeable, and goes above and beyond to assist customers. Macy's Herald Square also offers irresistible sales and promotions, as well as convenient services like alterations and personal shopping. With its central location, this flagship store is a must-visit destination.
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February 2024 by Olga Hernandez
I went to Macy's to return a Christmas gift, don't have any problem because I had the receipt, the store looked very nice, Macy's it's always on time,the next time I plannings to use my gift return,if doesn't matter if customers don't buy it's fine go to see the beautiful store.
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February 2024 by Angie Mok
Huge stores with lots of brands of clothes, shoes, purses, luggages…
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February 2024 by Louis B.
Certainly a must visit and is perfect for shopping and burning time, this place is huge. When they first open the staff does this thing where they line up, clap, and sing, it was pretty neat. There was a guy giving security a hard time and while he was acting a fool around others the staff mentioned it happens everyday due to the crime issues the city faces so I would keep that in mind if you are there with kids.
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February 2024 by Ubaldo Ortiz
You know… IS MACYS, you have 8 huge floors to find anything you want, just, prices are usually higher than other places, but the service is amazing!!!