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November 2023 by Mansi Arora
I bought a pair jeans from this location a few months back. I went back to return them because they were loose, but I was beyond the return window. But the staff was super helpful and friendly and went out of their way to find my receipt, deal with the complex receipt with a gift card, and finally ordered the new pair for me with expedited shipping! Thank you so much.
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October 2023 by Ariel Russ
10 stars for Angela, the store’s director. She’s Super personable, helpful, and organized. I highly recommend a styling session with her. The other staff were not as amazing as she is and that’s a shame for others.
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February 2023 by Beccah Pope
I had such an awesome experience getting styled for an event here. I walked in in a rush, needing something nice for a movie premiere and my stylist (I don't remember her name ugh!) knocked it out of the park. I felt very attended to and walked out feeling super confident!
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December 2022 by Karolina Nurse
This is the first madewell that didn’t have one employee greet or ask me if I need help. Store was also extremely unorganized.
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November 2022 by Bridget Hurley
I ordered $250+ of clothes here, spent $10 and 40 minutes getting here to pick it up in store and when I finally arrive I find out they had returned it on me with no communication. Last email I received had said it was there and ready, never received email to say it would be returned after a certain day. In person asked for any kind of coupon or discount since here now from New Jersey and would like to at least get something. Refused to offer anything for the inconvenience. Won’t be purchasing from Madewell again. Or if I do, at least not this store location.
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November 2022 by Bridget H.
I ordered $250+ of clothes here, spent $10 and 40 minutes getting here to pick it up in store and when I finally arrive I find out they had returned it on me with no communication. Last email I received had said it was there and ready, never received email to say it would be returned after a certain day. In person asked for any kind of coupon or discount since here now from New Jersey and would like to at least get something. Refused to offer anything for the inconvenience. Won't be purchasing from Madewell again. Or if I do, at least not this store location.
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August 2022 by Ana Sarabia
Extremely poor customer service.
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June 2022 by Sarah Moi
The clothes are very nice but I asked the size of a dress in the window (it was their last piece), without giving my preferred size, and the clerk said “XXS… sorry”. I am not an XXS but I could have shopped for someone else or even tried it on to see the shape, as their dresses waist is flexible. The snap judgment made me feel terrible. The store does have a curvy section, please be careful of employees judging ways.
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January 2022 by RKO1035
Greàt bargains. The surprise at the register was insane. So low for the items.
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October 2021 by Hennessy Winkler
Alyssa is the best. Ask for her if you go there.
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October 2021 by Devin Heyward
The customer service here is trash. One of the women on the floor stared me down the entire time while I was looking at jewelry. She didn’t offer to help but instead moved closer to get a good look at the items in my hand. Mind you there were other customers in store who did not receive the same treatment. The cashier tried to make up for the blatant disrespect by talking me up about a Madewell purse I had received as a gift the year prior but I could barely contain my contempt. I won’t shop at this location ever again. Train your staff to not assume a Black person is trying to shoplift your stuff.
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May 2021 by Jude C.
Now that spring arrived, I was excited to check in on what was in store for the new season. Normally, I don't go into stores that are empty but decided to check it out since they were open. When I entered, it felt like I was entering some high school clique with all the women bending over the counter, deep in their conversation and I was interrupting. I said, "hello" to break the awkward silence, but received nothing but blank stares. I continued to browse the store, but when a family, who happened to be white, entered the store the employee greeted them with an enthusiastic "Hiiii!" Her voice went as high as the seventh octave. I do not think it was intentional, but already I saw that management was extremely pompous and rude. I got a feeling that if you didn't dress a certain way, they weren't going to bother to acknowledge you. This isn't Saks and even they were polite. I was interested in some blue jeans neatly folded, but one employee just stared at me the whole time I was browsing. I felt uncomfortable so I exited the store. I didn't write this review just because the employees didn't greet me, but rather in hopes that they will do better and treat all customers equally. Their employees should be professional and not bias. If you're a person of color, I suggest avoiding this location.
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April 2021 by Pattie Wiza
Shop at the level
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January 2021 by Kevin Liranzo
This store is so broken every mom comes here and boards there kids
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December 2020 by Romeo Rodriguez
They had huge selections of dresses, tops, footwear, and accessories to choose from. I came here yesterday and looked for something to wear for my mom's birthday. They also very cheap compared to other stores inside the mall, and with the best quality, too. Highly recommended!
