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January 2024 by Stephanie Sites
Immersed on Manhattan's West Side is the treasure of a team at Jeep of Manhattan. This review is for their stellar Service Department which falls nothing short of stellar. Enter into a very clean space filled with the kindest leadership and caring receptionists who will carefully listen to all of your concerns and manage all of your vehicle's needs. I had an issue that was immediately corrected and helped profusely by a very well-trained staff who genuinely insisted on helping my family. My car has always been treated respectfully and I am very happy with the work at every visit. Feel free to enjoy a nice treat from their fully stocked coffee bar and know you will always be kept aware of the repairs needed on your vehicle. John in the Service department is one of the most detail-oriented and caring leaders Jeep has ever employed. He should train the rest of Chrysler Dodge Jeep Ram Fiats throughout the nation. In addition, every vehicle serviced receives their 5-star car wash managed by Nelson and his team of hard working professionals who leave your vehicle cleaned in perfect condition and who always go the extra mile for their customers. The best receptionists always treat everyone with a smile and are fully equipped to answer hard questions and put the client at ease. This service team has been the best since owning my Jeep and I can share that my experiences at Manhattan Chrysler Service has been incredible. I appreciate everyone there and can't wait to see the team again.
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January 2024 by Anthony Lara
Went in looking to trade my jeep in for something alittle bigger, Will helped me off the jump with amazing customer service, along with being extremely professional and polite through out the process. Hector helped meet all my needs to ensure the vehicle was in perfect condition for purchase. Towards the end I got to talk to Julio who helped me get the best financing around. Overall great car buying experience. Thank you guys for everything!
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January 2024 by Roodley Lherisson
I recently had the pleasure of dealing with Emanuel, and I must say it was a refreshing and positive experience. Unlike many others in his position, Emanuel didn't push unnecessary upsells and instead focused on providing the service I needed.Emanuel's helpful demeanor stood out, and it was evident that he genuinely cared about addressing my concerns. He not only delivered the requested service but also went the extra mile to ensure I could get back on the road promptly. This level of dedication to customer satisfaction is commendable and sets him apart in the industry.What I appreciated most was Emanuel's commitment to efficiency. Time is crucial when dealing with vehicle issues, and he didn't disappoint. His efforts to expedite the process and prioritize my needs were truly appreciated.Looking ahead, I genuinely look forward to dealing with Emanuel again. It's not every day that you come across someone who values customer satisfaction over profit margins. If you're seeking a professional who provides excellent service with a customer-focused approach, Emanuel is the person to go to. I highly recommend him and am confident that others will find his dedication and integrity as refreshing as I did.
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January 2024 by Teenisha Toussant
Exceptional experience at Manhattan Jeep. From the moment I walked in, the staff was courteous and knowledgeable. The selection was impressive, and they helped me find the perfect car within my budget. The entire leasing process was smooth, and they explained every detail patiently. The customer service here is top-notch, make sure you ask for Neil. This is what makes it a standout dealership. I highly recommend Manhattan Jeep for their professionalism and commitment to customer satisfaction.
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November 2023 by Joe C.
neal ihightower was the best of manhattan jeep. neal is real professional and honest. he's someone i can trust to tell ne things that i need to know about the car im purchasing. i can really trust neal to be honest and not sell me a bunch of lies
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November 2023 by Equality Earth
Jonathan and Nelson’s service team are the best! I’ve been going here for all my service needs on my 2012 Fiat 500 abarth since 2021! They always do an excellent job! Thank you for everything, Veronica, Brooklyn girl
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November 2023 by JOSHUA COLON
Lou Gashi is the best. I came in just to look at jeep options and walked away with a 2024 Jeep Sahara. He has excellent customer service and gave his honest opinion on the vehicles. If you are looking for a new vehicle please ask for Lou!
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October 2023 by Dana F.
I give this dealership and its sales, customer service , and finance employees an excellent rating. The dealership team went out of their way to make us feel welcome.The sales and finance teams worked with us on price negotiations, and made the car that we had selected a reality. I recommend this dealership if you are shopping for a car.
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October 2023 by Tamara Bazoun
I found myself in a pinch right before a road trip from NYC to Detroit, and this dealership was a lifesaver. Not only did they expedite my oil change and tire rotation with impeccable efficiency, but they treated me like I was part of the family. While waiting, I indulged in one of the finest lattes I've ever had, thanks to their top-notch coffee machine.A special shoutout to Nelson and Jonathan. Their genuine care and support didn't go unnoticed. They even took the time to give me a tour around the dealership, adding a cherry on top of an already delightful experience.Gratitude doesn't even begin to cover it. If you’re in Manhattan, I know exactly where you’ll want to be heading. One of the best dealership experiences hands down. Highly recommended!
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October 2023 by Tony C
Lynch was amazing. He was very detailed, upfront and honest, and even delivered my new vehicle to me.I recommend him to anyone looking to purchase a vehicle
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September 2023 by Jefferson V.
Do not come to this dealership. They will try everything to scam you and waste your time. I was offered $50k for my car and when we about to finalize everything. All of sudden, they said that my car valued dropped to $43,500. I drove 15 miles to the dealership, made different arrangements because of their appt and spent hours there. Wasting my valuable time that I can't get back. I am very disappointed. I should have listened to the 1and 2 star review this place has.
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September 2023 by Fred B.
Please trust me. Before you even consider going to this scam of a dealership check out any of these 3rd party brokers... (and if you don't believe me, check out their reviews on yelp compared this place...)VIP Auto LeaseNoble Motor CarsJM auto leasingXclusive auto leasing.You can do everything over the phone and they'll deliver the car right to your front door with no hassle.And or Google 3rd party brokers and find out on your own.STAY AWAY FROM THIS DEALERSHIP!!
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September 2023 by Jordan Z.
First of all, (I placed a $1000 deposit 14 days ago, didn't do the deal and am still waiting for my refund and now I have to call the Better business bureau). Give me my money.Second of all, I have emails and texts to prove all this happened...If you so happen to deal with Tausif RUN AWAY, he is the typical low life shiesty scammer. Looks like he sells fake Rolex's near Times Square as his second job.But here we go, worked out a good deal over the phone. I was working with a 3rd party broker but chose to do the deal with them because I had a better connection with the sales girl. I told them that I'm very busy and asked if they can run my credit before I come in so I don't waste time in case I need a co-signer as my credit just took a little hit. (They didn't do that.) I gave my $1000 deposit through email and paid for my auto insurance per their request and was told everything is good to go. FISRT SCAM: I come in they then tell me the "program just changed" and they can't honor the deal we made over the phone. They then run my credit with my cosigner (who has PERFECT credit) and told me that they couldn't do the original deal. Listen to me when I tell you this and please trust me if you want any car go call a 3rd party leasing broker these dealerships have a hard time competing with, you can do everything over the phone and they deliver the car right to your front step.If I can even steer a few of you away from this business and save you the headache, I'd be content. Here's some third party brokers that will 100% absolutely get you a better deal:1. Noble motor cars2. VIP auto group.3. Best Buy auto leasing.Try any of them first, trust me...I ended up going with a 3rd party and they got me the same exact car a Jeep Wrangler High Altitude (around $69,000 msrp) and got the deal at $619 a month with just tax, title and reg.Stay away from these guys, they're what you'd expect.
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September 2023 by Julia S.
DO NOT BUY A CAR HERE!!! When I bought my car, I was basically harassed by the salesman to leave them a five star review. After leaving the dealership, I noticed my car had three main issues, and after two service visits, they were never fixed. Please see the video to see the type of noise a brand new car does while driving in the bumpy streets of New Jersey. I try to speak with the dealership, but no one picks the phone. This is the worst customer service I’ve ever had. I bought a brand new jeep grand Cherokee, and came with a lot of issues. I try to call the receptionist, no one picks up, I try to call the person who sold me the car, he doesn’t pick up. Do yourself a favor and stay away from this dealership.
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September 2023 by Angel Guerrero Orantes
, I am very disappointed in Chrysler Dodge Jeep Ram Fiat of Manhattan. I came in for a routine service oil change, tire rotation, transmission check etc and I just realize my TIRES WERE NEVER ROTATED. My same rear driver side tire always had less air compared to the other 3 and guess what, it still is.Aside from the work listed that was not completed, my oil leaked after the visit due to the drain nut not being tightened enough. The quality of service is just terrible and not thorough enough. I can’t imagine what other things could have been missed.