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January 2024 by Fred M
I highly recommend Bryan for his excellent service in renting me a storage space. He was prompt, professional, and made the process seamless. The storage unit was clean and secure, meeting all my needs. Great experience overall!
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December 2023 by Aziz Booker
Great Experience, this is my first time renting a storage unit and if it wasn't for joe I don't think I would of have had such a good experience. He even took the time to help me figure out a storage unit that better fit my needs. would recommend
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December 2023 by Maggie Loh
The best storage place ever! Outstanding service from Bryan he went above and beyond to answer all our questions and made everything an enjoyable and stress-free experience! Would highly recommend :)
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November 2023 by Sophisticated C.
As other reviews say, they were bought by a big storage company and have shaddy policies...THE CONTRACT SAYS THEY CAN RAISE PRICES WHENEVER THEY WANT. EVEN IN THE 2ND MONTH AFTER SIGNING. So, the low list prices for sign up are to get you to move your stuff in, then they raise the price and know it's too much of a headache to move stuff out right away so they bank on you just paying more and leaving it there.I called to triple check and they said they could (and typically do) raise the price 1-2 30%+ in the first year.There is no annual or multimonth contract... they can raise any time.
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November 2023 by Jill Sigman
These guys are great! Joe totally helped troubleshoot all issues w no stress, found me a cheaper unit, and dealt with a missing key— all with calm and a good attitude. Thank you!
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November 2023 by Nilsa Vazquez
Today I had some questions and I wanted to view the unit. Unlike the night before which was an awful experience. Todays experience was awesome. The young lady was so helpful and pleasant. I think her name was moneta. Sorry for the spelling. THANK YOU SO MUCH.
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October 2023 by Blanca
This complaint goes to management. My privacy was invaded and personal property destroyed with no notice.In September 2023, I made arrangements to move my items to a slightly smaller unit and this worked out well. It was a smooth transaction. Seven weeks later, I return to place things in storage only to be shocked that my storage unit is no longer there. Mind you, I went to the front desk first to confirm my access code and was not prepared for what I was to discover. Manhattan Mini Storage broke my personal pad lock, threw it away, had my personal belongings moved to another smaller unit and did not attempt to contact me or obtain my consent to do what they did. The handling of my personal property was poorly managed. A box I had marked as fragile had items on top. A leather headboard had the bed metal frame leaning against it and left a deep indentation. I complained to the assistant manager who said customers were contacted, which is not true. I was not contacted. There was no email, call, or postings. I expect courtesy as a paying customer that I be given proper notice and the option to move my own items or decide what to do with my things during their renovations. If they had informed me in September that the area I was in was going to be renovated and my items would need to be relocated, I would have selected a different unit. Manhattan Mini Storage didn’t do right. This was poorly managed. There was no attempt to communicate with me before, during, or after the fact. I was in shock when I couldn’t find my storage unit. Shocked by such an invasion of privacy and handling of my personal belongings. They could have handled this differently and with tact. They could have sent an email, called, posted notices in the building and on each floor to alert customers who may be impacted by the planned renovations. For poor management and lack of care and regard for customers’ right to know beforehand, I rate this facility and management a 1-star.
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October 2023 by Jonathan F
Smooth, transparent, no hidden fees, close out was quick as hell. Everything I experienced was expected thanks to the people in the office that answered my questions. I had two units for about a month (long story) that I needed to close out before there were additional charges. Everything was smooth af. Wonderful. Thank you Brian in the office.
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October 2023 by Leonor Del valle
Hands down Manhattan Mini storage is the best Storage facility in NYC when your looking for Storage as so many of us need I’ve been renting from them for years.it’s very Convenient. It’s safe & Clean & the hours are great.The workers Bryan,& Caz are great they have always been friendly Courteous & helpful Monetta whom I think is awesome she is always so welcoming too me always has a smile on her face and has always helped me throughout the years thank you Monetta for making Manhattan Mini. Storage a great place and thank you for always being Courteous.One of The best parts of South Street is the Regional Manager Tony Garcia he is awesome!! Very Friendly Compassionate Understanding takes the time to listen & will try to resolve your issue he has resolved many of my issues.Thank you Tony for helping me.
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October 2023 by League Twenty Two
Brian was great! He helped me get a second storage quickly and efficiently. It was seamless process and he also made the whole process super easy. Thanks Brian!
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October 2023 by Neo S.
It's actually ZERO stars!!! Mice and rat ridden, and staff are so lazy. NEVER return calls. Go for other storage companies!!!
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September 2023 by AnnieAnn Becker
I recently relocated from my apartment and was in search of a storage facility in the Lower East Side. Brayan at the office went above and beyond, assisting me in transporting my belongings to my unit and informing me about an ongoing student discount for the storage. Brayan's dedication to ensuring everything was organized and sorted out was truly remarkable. His hard work, kindness, and generosity throughout this process certainly warrant recognition and appreciation. He is truly deserving of an award for his outstanding efforts.
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September 2023 by Ronald McCullough
Joe was amazing in helping us get a bigger storage. he was patient and polite and kind. He took us and showed us the other unit and helped us compare. We appreciate it. He’s a good worker.
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September 2023 by Randy Perez
The location is easy and convenient. The customer service experience was great, Joe was friendly, asked the right questions and made suggestions based on our feedback. He was supportive showing us the units and how to access. I would recommend to future customers.
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September 2023 by Natasha Alexander
Joe Cocco was extremely helpful, he went to several units with me. He was knowledgeable and really patient because I had a lot of questions. He truly represented the company well and I’m glad that I encountered such great customer service.
