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November 2023 by lesmallcheese
Walked by the store on a Friday evening, and had the best mattress shopping experience! Jodi was super knowledgeable and helpful, answered all our questions so comprehensively!We tested out different mattresses and landed on a Tempur or Stearns & Foster as our top 2. Jodi even helped us choose pillows and then sat down with us to discuss pricing plans. Buying one of these is like buying a car! She also let us do more research and wasn't pushy at all, which I really appreciated.It was one of the best customer service experiences I've had in really long time, & am happy we left with a mattress we want.
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November 2023 by Çılga Yeşilyaprak Turan
David and Jodi were amazing, super friendly and helped me find the best mattresses of my dreams! It wasn’t available in the store to try but they made me try the feel of the mattress I should be ordering online. And made sure the mattress was fitted to me! So happy to pick this location to shop!! <3
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November 2023 by Philip M. Velinov
This location is top tier and Jodi will take care of you! Super clean, bright and well organized store front with tons of options. We came with a specific mattress in mind and plenty of questions. Jodi explained all the features, benefits and nuances of the mattress we went with, set up the delivery window, and informed us about the warranty and exchange policies. Honestly doesn’t get any better, highly recommend!
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November 2023 by Stephanie Wong
Jodi was excellent in helping me choose a mattress. Moreover she was very supportive and helpful in the post-purchase process and helped me change the delivery window more than 2x. And also gave me a discount on my purchase order. What a star!
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November 2023 by Brenden Eng
Reginald recently helped us purchase a mattress. He was not only extremely knowledgeable about the mattresses but also patient and professional as well. Once we decided on a mattress, Reginald guided us through the delivery process and answered all our questions regarding warranty/exchanges etc... We were extremely satisfied and would shop here again.
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September 2023 by Ziwen Hou
Reginald was extremely knowledgeable and super easy to understand. He listened carefully to my preferences and showed me multiple mattresses for me to try. He was patient and also not pushy. I think he is a great example of a salesperson and people that are looking for mattresses should come to this store, hence the 4.9 reviews as of writing this.
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September 2023 by Elizabeth Williams
Today my mom and I went to mattress firm on 200 chambers st, and meet the lovely Carolyn. It’s not everyday you meet someone like her. She was one of the most compassionate, loving and understanding women I’ve meet. She is the type of person you will remember for the rest of your life. Her kindness literally brought me to tears in the middle of the store. She was helpful, professional, and patient and directed me on how to find the best mattress for me when I walked in the store and didn’t really know what I was looking for. Thank you for hiring a sales associate like her because she was someone I’ll cherish in my memory, forever. She made my day.
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September 2023 by Fitz Blaku
What can I say… Jodi was fantastic. She was honest, knowledgable and easy to work with. We weren’t sure what kind of mattress we were looking for when we went in and she was patient enough to let us try a bunch of mattresses. We ended up getting the best bed we’ve ever laid down on and the whole process was a breeze. The manager was very accommodating as well. The 120 day replacement period is the cherry on top and gives me peace of mind knowing they’re vested in us having a great lasting experience with our purchases there. Thank you both for providing your full attention and expertise.
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September 2023 by Louis Lunts
Jodi was wonderful! She welcomed us kindly, talked us through all our options and never pushed us to spend over our budget. Strong recommend to anyone in market for a mattress. Don’t gamble on an online purchase - get down there and give it a try.
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September 2023 by Nicholas Semyonov
Jodi gave me a great list of the mattresses suiting my needs and walked me through pros/cons for each. She created a super friendly atmosphere, would absolutely recommend! The store’s selection was also pretty good.
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September 2023 by Ryan Wood
Jodi was absolutely wonderful to work with and very helpful from the moment she greeted me. I had an amazing experience and got everything I needed. Highly recommend the Chambers St store and Jodi to anybody looking to buy a new mattress
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September 2023 by Kat S
Purchased a mattress at this store yesterday. I am so glad I chose this location. Reginald was knowledgeable, friendly and patient as I tried one after another of their products. Top notch. I can’t wait to receive my new bed.
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July 2023 by Victor Pereira Ribeiro
I recently visited Mattress Firm and had a fantastic experience.The salesperson, Reginald, was incredibly supportive and provided us with an interactive survey to help us find the perfect mattress. He showcased different options that matched our criteria and provided excellent customer service throughout the entire process.My partner and I initially walked in just to check prices, but we left with a great deal and an even better experience. I would definitely recommend Mattress Firm to anyone in the market for a new mattress.
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July 2023 by Jennifer Wellins
Reginald helped us select our mattress. He was incredibly knowledgeable and helpful in finding the right king size bed. He was patient and went at our pace.Updating my review.We paid $120 for delivery since MF confirmed they would take our old mattress. When our mattress got delivered today, MF did not take it because it wasn’t in good enough condition.We were not told it was at discretion of the delivery team. Had we known upfront we would’ve ordered online and spared ourselves the delivery fee.Whether you order online, or in the store, the Purple mattress come the same way, rolled up, we could’ve set it up ourselves easily.Now we’re stuck trying to get rid of a mattress in New York City.
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July 2023 by Nick Thompson
Great experience figuring out which mattress would be best for me and my personal sleep issues - neck and back pain. Reginald was very knowledgeable and offered the right options, not the highest priced options. Would definitely buy with him again.
