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November 2023 by B B
Steve provided excellent customer service; the shopping experience was brief but unrushed. He was knowledge about the products which was helpful for someone who is unfamiliar with the specifics of mattresses. Highly recommend!
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November 2023 by Maureen Pierce-Anyan
Salesman listened to my requirements and searched his inventory to meet my requirements.I was not pressured in any way, which was refreshing.I found him warm, knowledgeable, and responsive.
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November 2023 by John Rachwalski
Great experience with Abdul - quick and efficient process to get my two new mattresses.
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September 2023 by Isaac Parlin
Literally could not be better. The savings they were able to cook up for me were almost absurd, and my first night's sleep on my new mattress was like none other. I am truly overjoyed and very grateful!
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September 2023 by ISABEL Cunningham
Buying a new mattress at Mattress Firm, where I bought one 17 years ago, was a very pleasant and efficient experience both times. The staff is very nice, helpful, and not pushy. It is a pleasure to deal with them and with their reliable delivery service
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August 2023 by Phil Hall
Mattress-firm was very helpful in helping me find the right twin mattress for my guest room. They also helped me FINALLY find a firm sleeping pillow. That took until age 70 to resolve that one!
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July 2023 by Tripp N.
Buy your mattress elsewhere. This location engages in deceptive sales practices and customer service is horrific, to the point of the district manager refusing to speak to a customer with an issue.
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June 2023 by Julio Gonzalez
Was treated with professionalism and courtesy by the staff who took time to make sure that our needs were met. Definitely will recommend them to friends and family. Thank you mattress firm.
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June 2023 by Monika Choi
Five stars for Christian! This gentalmen helped me got the best mattress! I been there twice and made the order on the second visit.
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May 2023 by Lee Weiskott
The salesman did not listen. It was difficult to get our questions answered. He made broad statements without really knowing what he was talking about, sometimes saying things that were not correct. However, he did lead us to a mattress we like so he helped.
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April 2023 by Marc Howard
Steve was friendly, knowledgeable, and great with our kids. He helped us find a great bed at a great price!Our one complaint is that the big labelled drapes at the end of the bed were not carefully laid out - we accidentally bought a medium mattress that was mislabeled as plush. Steve helped us fix it after the fact.
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April 2023 by CJ Kim
Fantastic experience purchasing my mattress at the UWS Broadway location. Steven was amazing!! Simply the best. Highly recommend to anyone looking for a mattress.
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April 2023 by Evan Hurwitz
This place is great and deserves more than 5 stars. I made 2 purchases and they were both great because of the amazing customer service I received. Ask for Steve or Kendra if you need assistance. They were caring, nice and so helpful.
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March 2023 by Sibel Damar
Kendra is the Queen of Mattress firm! She knows everything and is so helpful and kind! We were difficult customers and she still took great care of us. Thanks Kendra for your expertise and patience!
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March 2023 by Gerry Roses
The whole sales team were excellent - very knowledgeable and friendly. Made me feel comfortable and at ease - Steve & i shared stories :)
