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November 2023 by Jessica Frey
Fantastic customer service. I've made the mistake of buying a mattress online in recent years. Though the mattress was extremely highly rated, nothing beats actually laying on the mattress yourself. Francisco, our salesperson, was knowledgable, efficient, and kind. Highly recommend.
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November 2023 by Ariadnee “Rojo” Ulloa
I was so nervous about shoping for my mattess for the first time! But everyone was kind and so helpful and I walked out very pleased!
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November 2023 by Darius Bermudez
I received excellent service Francisco who recognized I was inexperienced in mattress shopping and made sure to explain the basics. The delivery people were also very helpful and took it upon themselves to help me carry up my purchase in my 6 story building with no elevator.
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November 2023 by Joane PETION
"I recently purchased a mattress, and I must say that the customer service I received was just fine. The staff was knowledgeable about their products, and they were able to assist me in choosing the right mattress for my needs. Thank you guys
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October 2023 by Destiny O.
Neftali was a fantastic rep, and he provided excellent customer service! He was very knowledgeable and patient as he answered all of our questions. We were able to find the best mattress for our needs and budget. This was my first mattress-buying experience, which was seamless, thanks to Neftali!
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October 2023 by Zach Perkins
My partner and I went shopping for a new mattress for our new apartment and Nef was very helpful in finding us a mattress within our budget that we both could agree on.
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September 2023 by Freda Henderson
I received EXCELLENT Customer Service. The associate was so very knowledgeable and informative. His manner was extremely super friendly. I have Sleep Apnea and I was impressed and pleased that he knew all about it and was able to take that in to consideration when advising me with my purchase. I encourage anyone who appreciates good service to visit the Washington Heights store and know that you will come away with a smile and the purchase that suits you best. I could say more but then I would never stop writing.
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September 2023 by Pedro Ferreira
My experience at the Mattress Firm in Washington Heights was great. Right off the bat, I was greeted by the guys working there. Both were very knowledgeable and helpful when it came to finding the right mattress for me. Nef was helpful, guided me thru the process of trying different mattresses to see what suited me best. I was looking for a specific feel, and Nef helped me find that within my price range. The guys helped me get a great deal and made the whole process smooth. I definitely recommend going to them for your mattress needs.
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September 2023 by Tressa Oddo
We have a great experience with Francisco our salesman. He answered many questions we had and he was patient with us. He helped us make the best choice for the mattress we needed and wanted.
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September 2023 by Steven Espinal
Great services between the dream team of Washington heights Diango, Francisco, and Nef thank you guys for your knowledge and taking care of my needs
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August 2023 by Jonah Kernis
Diango was extremely helpful and we also had a great conversation about music!
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August 2023 by randye osoria
Great people, helped me find the right mattress and they have great deals right now for labor day.
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July 2023 by Elizabeth Santana
Friendly customer service. The show room had a good selection of mattresses to choose from.
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May 2023 by Shaniqua Heyliger
Oh my God I don’t know where to begin. My sales rep was Pedro and he’s such a wholesome humble and well rounded person. He made my shopping experience less stressful than I have encountered before he deserves top marks for his hospitality. He doesn’t force nothing on you he let you decide and not a lot of people can say that while shopping. He help me choose the best mattress for my son and I. Even my son loves him. Best sales rep I ever dealt with I give him more than 5 stars. By far he’s the best
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April 2023 by Esperanza Hernandez
The customer service is very helpful, I was able to buy what I needed. Thank you to Mr. Osbaldo and his team.
