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December 2023 by Mayra Gonzalez
GREETINGS! I AM VERY GRATEFUL FOR YOUR STRICT SUPPORT CLIENT'S REQUEST CERTIFIED IDENTITY ASSURED AND EXPRESS SERVICE? IAM VERŸ DISABLED AND GRATEFUL FOR YOUR EXTREME KINDLINESS MAY GODS BLESSIVE YOUR SPIRITS ALONGSIDE YOUR FAMILY'S HEALTH TAKE TACTFUL CARE! HONESTLY. MRS.MAYRA GONZALEZ- SAMPOLL.GOOD LUCK!
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November 2023 by Iv T
Experience shopping this morning was great. Larry was very nice and helpful. We were happy with our purchase!
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November 2023 by Loren Elmaleh
Very polite, helpful and prompt. Was very convenient to everything over the phone.Thank you!
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November 2023 by Jennifer Thompson
Larry was an excellent sales associate. He was extremely professional, kind and helpful and he aided me in selecting the perfect mattress along with added features that I think I will really enjoy. I would highly recommend Larry and this location to others who are looking to purchase a new mattress.
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November 2023 by Ashley Solomon
Ahmed was amazing ! I love my purchase and I am even more happy and knowledgeable about mattresses and their quality after my experience as Ahmed spent lots of time teaching me about springs and foams
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August 2023 by Bryant Revells
Our sales representative, Zoey was excellent. She was able to provide great service to accommodate our needs. She was very detailed in explaining the many models of Mattress Firm. She was able to listen to our needs and want followed by recommended the best quality of both mattress and bed frames. Thank you zoey.
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August 2023 by Grace Rusch
I had the absolute worst experience with this company and would never buy from them again and would highly recommend looking anywhere but at a Mattress firm for a mattress. My first Mattress arrived damaged and while trying to arrange a second delivery for a new one I was treated with extreme disrespect by the salesman who sold me the mattress.
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August 2023 by Venus
Larry was welcoming and knowledgeable. Gave me vital information to think about before making my purchase.
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August 2023 by Jane S.
The salesperson was polite and helpful but did not tell us that the payment plan automatically opened a credit card with the company. The first delivery was pushed 6 hours from the original time, and when it finally arrived the mattress was damaged. They also had the wrong apartment number for the original delivery, but when we tried to call the company to get it corrected we couldn't get through to speak to anyone for 2 full days. After the first mattress got delivered damaged, the delivery person called the company himself since we couldn't get through and told them to call us for another delivery to switch out the damaged mattress. When that person called, we explained that our work schedules do not allow us to call out and that we had plans on our next single day off and we needed a morning delivery time. He assured us this would happen. It did not. The automated call had our scheduled time in the afternoon, and when we called the company and did got through the man we spoke to at this store was extremely rude. He said the only way to guarantee a morning time was to PAY for Diamond service, and denied telling us he could bump us up the week before. When we got upset, he hung up on us. Finally, when the second mattress was delivered, those delivery people had no idea it was a replacement for a damaged mattress and had to call the company to confirm, because they hadn't been told anything about our experience. Overall, terrible customer service, terrible experience.
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August 2023 by Taisha Cepeda
Thank you zoey for being incredible! She really took the time to listened to all my concerns and help pick the best fit mattress for me. I cannot wait to have a better sleeping lifestyle
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July 2023 by M Nlsn
Larry is an outstanding salesperson. He knows the merchandise very well. I explained to him that I suffer with spinal stenosis and he knew exactly which mattress would assist with the problem! Awesome! I’ve never been cared for so lovingly from a salesperson! ??????
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July 2023 by Kaleb Sarten
Yahj made a phenomenal mattress recommendation, and made sure that I had all of the accessories I needed. Excellent customer service!
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July 2023 by Londyn Miller
I had a good experience with Larry. Thorough and great customer service. Very clean offices.
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June 2023 by Ed Camacho
An absolutely pleasant stress free experience at this store. We spoke with Yahj who was incredibly helpful and informative. He helped us get everything we needed to get our new mattress. Highly recommend this location and Yahj! Thanks again!
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June 2023 by Nate Gorelick
Zoey was knowledgeable and helped us find the perfect mattress at a great deal. We also had a genuinely fun experience. Recommend!