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September 2023 by Derick McCarthy
Super professional! Had an issue mid freezing of uncertainty and they to my surprise were able to accommodate me and not hit me over the head financially.
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May 2023 by Cameron Byrd
Complete scam. They tell you it’s one price and then send you a bill 4x as much 2 months later with no warning. Avoid this place at all costs.
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November 2022 by Jason Shaloub
RIP OFF!!! THEY WILL CHARGE YOU HUNDREDS OF DOLLARS JUST TO BOOK AN APPOINTMENT! NEVER EXPERIENCED ANYTHING LIKE THIS IN MY LIFE. GO SOMEWHERE ELSE. THEIR POSITIVE REVIEWS ARE WRITTEN BY ROBOTS, THEY'RE NOT REAL.
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September 2020 by marieta sanchez
Unprofessional and rude stuff wasting people's time !!! They do not know even which days are their appointments and once you are there no one knows your scheduled appointment!!! unacceptable!!! But they will charge you through the phone before anything else, no comments !!!
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September 2019 by Steven Lance
I originally gave their NYC offices 1 star. But after I posted that review, Dr. Werner called me, apologized and then spent almost an hour on the phone with me finding out in detail what my issues were with the clinic and my experience. At the end of our call he asked me to come in for a free consultation where
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March 2019 by Steven L.
Forget their NYC offices! My entire experience can be summed up by this simple level of detail: Remember the paper towels in your middle school bathrooms? The brown rolls made of recycled paper? After each procedure, every one of the technicians would hand me a couple of sheets of this sandpaper to wipe my genitals with. Cleansers? Nope. Wipes? Nope. There are dozens of options available for cleaning up, but the best they would offer (after I asked for something else) was a box of tissues. Yes, that bad. I suspect people don't want to publicly review a place that's supposed to help ED and fertility issues (both often private topics). However, my experience was so unpleasant that it's worth sharing. This was probably the worst experience I've ever had in a doctor's office since being circumcised 70 years ago. The joke is that they claim just the opposite on their website: "...everyone at Maze is passionate about what they do. In addition to Dr. Werner, the team includes a nutrition and exercise physiologist, a sexual educator, and an expert clinician. Together, they consider all facets of your general health and medical history -- whatever it takes to get the full picture -- and then develop a treatment plan. No one else applies this breadth of expertise to sexual health." Huh? At no time did anyone suggest I meet with, speak to or get in touch with "a nutrition and exercise physiologist, a sexual educator and an expert clinician." "This level of attention to detail also continues as we monitor the progress of your treatment." Their level of attention was consistent: A total lack of attention. They never contacted me. First treatment courtesy follow-up ("How did it go?" "Were you comfortable?" "Do you have any questions?" etc.) from a physician, PA, nurse or technician? Nope. Second treatment? Nope. Sixth treatment? Nope. Twelfth treatment? Nope. Still waiting. At the end of my final treatment, the technician said, "Someone will contact you for a follow-up visit in 30 days or so." Still waiting. Sorry, folks, "bedside manners" matter. Especially in the care and treatment of a sensitive issue like ED. If I'd known the process was going to be this indifferent, I would have flown to Thailand for the procedure. The cost of a round-trip ticket, treatment plus eight weeks in Thailand would probably have been about the same amount money. And if it didn't work over there, I would at least have had a lifetime of memories and selfies.
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February 2019 by patrick moodie
It was horrible men were talking outside the room I was in and when I was done they busted in the damn room. Most bloody uncomfortable day of my life
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February 2019 by Frank D
Staff was friendly and informative.
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October 2018 by Eric R.
My experience with Dr. Werner and the entire staff was EXCELLENT!!. Everyone was very knowledgeable without making you feel intimidated. They took the time to explain everything and made sure that what we discussed was understood, they made sure I was comfortable with the testing, procedures and the treatment we decided on. I say we because they dont force any one option, they make sure you are informed and educated about all options to best help you. The office staff are always friendly and helpful. Maze laboratories definitely makes an awkward, stressful and overwhelming situation much easier to talk about and understand.
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October 2018 by Dave B.
This facility (Manhattan) has gone way down hill. They made it as uncomfortable as humanly possible for their clients. You can not relax on their clinical exam tables that you slide off of, you need a PHD in electronics to operate their new high-tech porno TV, their cheap lubrication (hand cream) and sandpaper like paper towels will make your visit a memorable experience. I believe their sample rooms were designed by a cold sadistic lesbo.
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July 2018 by Wang Liao
They have changed the location 3month before already ...receptionist of the building told me
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June 2017 by Anthony Gutierrez
Fast and private they make you feel comfortable and the lab turn around is quick
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June 2017 by Djiby Diagne
I had a geat experience. Service was quick and amazing. I will recoommend you.
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June 2017 by Mike Holla
Great , easy and fast. Nice office representation.
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June 2017 by Joe Falencki
Great experience and amazing staff.
