-
January 2024 by Jim M
We needed to secure insurance for our apartment and had been given the run around by two other agencies. Suzy handled our request quickly and professionally. Very pleased!
-
January 2024 by Basil Lvoff
We do appreciate the promptness and the expertise with whichSuzy Chow and her colleagues helped us!
-
December 2023 by 為食仔
The customer service here is so good. Oh my gosh, am I glad I switched agents. Working with my previous agent was so frustrating. I would call and the receptionist would say all the agents are busy, so they'll call me back. They never did after three attempts, then I finally got help after I wrote two emails for something so simple as submitting an address change for my auto policy. But, THIS agency is the complete opposite. Suzy especially was very helpful. She took care of it as soon as I wrote to them. She also sent emails and called to update me along the way. I'm not fussy or high maintenance, I just wanted a simple address update. Suzy and her team were really fast and thorough. So happy I switched!
-
December 2023 by Josefine Hedlund
Always great service dealing with this office, quick to respond and goes out of their way to help.
-
November 2023 by Sarah Lee
My apartment has been & is currently insured by State Farm for the past 3 years and counting. Called a couple times with separate questions regarding a wear and tear situation, then accidental damages incurred during the restoration process. Spoke to Suzy only. First, I'd like to point out that she remembered me and my situation. Suzy's sharp memory and attentiveness is personable, luxury, and a rare find. And I sincerely appreciate this because it allowed me to pick up, with an ease of mind, from where we last left off. Next, she's very informative, knowledge, and has been a helping guide on how to proceed next, without pushing additional services or offerings. The conversation and intention was genuine, unlike a typical sales agent whose end goal may be to reach a set quota. I highly recommend this branch and Suzy!
-
November 2023 by Annie Li
Always prompt reply and prompt help. Super friendly and great customer service. Thank you very much!
-
October 2023 by Michelle Lee
Suzy is the best! I have several instances with her and firm, she is always patient and very professional to provide any information you need, get any questions answered timely for you.I would recommend Suzy and their firm to anyone who is looking for insurance. And their quote is very reasonable.
-
October 2023 by Leah Yardeni
I had a great experience working with Suzy Chow. Suzy responded quickly and was able to get me my renters insurance policy from start to finish in less than 48 hours. Thank you Suzy!
-
September 2023 by Morimasa Ueda
I contacted Suzy Chow, with whom I have had a long-term relationship in homeowners insurance, in regards to car insurance. I had been using an online-based company B for my car insurance and initially requested pricing from them. I asked Company B to package my homeowners insurance. I sensed that the quoted premiums might be high, so I contacted her, and she gave me various pieces of advice on how to reduce the premiums. She also helped me with the insurance policy issuance a few days before the delivery of the car, as I did not know the timing of the delivery until the last minute. I probably could have found a way to reduce my insurance premiums by doing my own research, even with an internet-based B Corp, but with someone like her, things went smoothly without having to use my time. I am extremely grateful to her.
-
September 2023 by Jennifer Nigro
I've used the Meilee Fu agency for all of my insurance needs for over ten years (maybe 20?). I've used them for homeowners policies, renters policies and auto. They are always responsive and at the ready when I have questions, new insurance needs, etc.
-
August 2023 by Wong Chi kun
I knew nothing about the property insurance. Suzy was very efficient, helpful and patient to explain every question one by one. Highly recommended!
-
June 2023 by Jason Liao
Have been with the office of Meilee Fu for 8 years. Sadly will be moving away from the NYC area. Meilee and Suzy have been very responsive, efficient, and helpful with all questions and issues. They are also active in community engagement. I would not hesitate to work with them again
-
June 2023 by ThuyDung Sequinnie
Exceptional customer service. Suzy provided us on time assistance for our auto insurance. Thanks team!
-
May 2023 by Norm
Meilee Fu and her team provided me with excellent service for over 10 years for my condo in NYC. They provided me with State Farm Insurance. Ms. Suzy Chow was very helpful and very good to work with. Thank You Ms. Fu and Ms. Chow.
-
May 2023 by Yuancong Xie
I have been using Meilee’s Agency since I moved to the city two years ago, and her office is always reachable on the phone during their stated work hours. I have had one billing incident in the past (due to my credit card account being compromised by scam and closed down) but over the phone we were able to smoothly and quickly sort it out. When I dialed their line this past week for a request to add an additional insured party to my policy, Suzy from their office was able to immediately assist me and provide proof of insurance document which was necessary for my landlord. I really appreciate their service.
