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January 2024 by Rahul Bendre
Fantastic experience at this location. The employees helped me pick out a bracelet for my girlfriend and she loved it. Many thanks.
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December 2023 by Katie Artemas
Very impressed at the customer service here relative to other retailers - even when something was not in stock, Amelia found it for me at another store and helped orchestrate my purchase. Would highly recommend
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November 2023 by Yoon Cho
I received no assistance from the staff upon entering the store. It was challenging to determine who was an employee, so I had to take some time to observe the situation before seeking help. I was drawn to the Zodiac necklace and inquired about trying on my zodiac sign, but the salesperson directed me to the display, claiming they were identical, which was not the case. Despite the discrepancy, I was still fond of the style and expressed my intention to purchase it. Retrieving the item from the storage area took an unexpectedly long time. Upon returning home, I discovered that I had been given the incorrect necklace. The email receipt showed the correct item, but the one in my possession was different. This experience was truly frustrating.
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October 2023 by Julia P.
Really pretty store, simple layout and the staff accommodated everyone well and was attentive. I was alone and don't buy expensive jewelry often but I felt comfortable and helped and was able to purchase a necklace I really like!!
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October 2023 by Melissa Chagoya
Look no further this is the Mejuri store you want to visit! All of their stylist are extremely welcoming yet they give you the space you need to look and buy what you decide. I didn’t feel pressured to buy or try something. The piercing studio was clean and well stocked. The piercing artist took time to get to know me as an individual and explained after care in detail! Amazing! Piercer!
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September 2023 by Samantha Flanigan
Great customer service! Can definitely tell it’s new! New employees in training but overall they were all polite! Got my item exchanged for the most perfect earrings, and tried on a bracelet I’m thinking to get next ?
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September 2023 by Marion Ferrec
I can only recommend their piercer Charlotte. She’s wonderful! She’s patient, reassuring, helpful, kind and explains everything very well!
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September 2023 by Megan Graham
Great jewelry and the associate Rachel was incredibly helpful and kind
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September 2023 by Karen B.
I walked into the Mejuri store which is very close to my apartment to consider buying a blue topaz bracelet and the sales associate said she would check to see if they had the bracelet in stock. She came back to tell me they had 2 sizes and what ls the size of my wrist. I was actually wanting to look at the bracelet for my wife as our anniversary is coming up. What happened next was crazy. The sales associate told me I couldn't see the bracelets because they're in packaging and I had to buy them first to look at them. I thought she was joking but she wasn't. I will never go into any Mejuri store ever. I can see jewelry at Tiffany's before purchasing. Bye bye Mejuri. You will fail just like the other stores that haven't made it at that location.
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August 2023 by Geralyn Giorgio
My daughter and I went to the piercing studio in the flat iron store. It was a great experience, the piercer was patient, answered all our questions, and did exactly what we wanted. I would recommend you check out the piercing studio - very well done!
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August 2023 by Haley C
This store’s service makes me feel like they don’t wanna do business with anyone cause they simply don’t care - there were at least 4 sales standing back in the counter, but no one came up to help with anything. Decided to walk out of the store even when I had an interest of a few products - also, every product had no price tag, you gotta find it on their iPad and go through their catalog.
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August 2023 by Jennie Bledsoe
Loved this shop! Delicate jewelry and wonderful stylist team. I can’t wait to go back!
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August 2023 by Kasia Kowalski
Quick, easy, and helpfulI came in and was assisted right away. They had the pieces I wanted brought out right away in various sizes, and walked out all in about 10 min
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August 2023 by Lisa M.
As I walked in not one sales assistant said Hello, yet they said Welcome to another woman entering after me. The piercing expert was amazing, but then the security guard had to flag a sales assistant over for me. After that the sales assistant served someone else that had just walked in! I live in the area and buy online but this was one of the worst customer service experiences I've had in NYC!
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July 2023 by Xian Sun
The service was soooooo bad it was almost comical. The person helping us managed to not do anything right — from actually ordering the right item, to shipping it to the correct address, to answering questions about return policy.