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January 2024 by Ricky Tam
Amazing dealer! Positive buying experience. Highly recommended. John referred me to Mike ( Sales Consultant) and he thoroughly searched for something that fit my budget while taking back my existing lease. Everything worked out, car was picked up in & out at record time.
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January 2024 by Stanley Weitzenberg
Franco at MB Manhattan is always very helpful. He assisted with a key replacement and kept me informed throughout the process. He goes the extra mile to get things done for me and that is why I return for cars and service. I have seen him with other customers in the service department and it appears to be the same. He is just a decent caring person and I can rely on him.
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January 2024 by Brianna Bennett
I had the best experience at Mercedes Manhattan with Lidia and Scott. Starting with Lidia, as the sales associate I was assigned to she was immediately kind and warm. Her professionalism and the ability to relate to me as a client was so comforting! Lidia was knowledgeable and informative in regards to any questions or concerns I had. With this being my first purchase from a dealership she made this purchase seamless and without any worry on my end. Lidia is nothing short of amazing and I truly hope she gets the recognition she deserves at Mercedes Manhattan . Now Scott, he mad sure I left his office with the comfort of knowing my new purchase was protected. Extremely kind, professional and funny to be honest . Amazing personality and again like Lidia no expression of pressure simply just informative. I can say from the greeting to my exit Mercedes Manhattan has it in the bag. Your staff is amazing, everyone I came into contact with was professional, punctual and friendly. Again, I have to stress how amazing Lidia and Scott were. For any future purchases I need them without a doubt. My name is Brianna Bennett and I hope management is proud and rewarding to such an amazing team!
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January 2024 by Hugo Cassinelli
Mike my sales person awesome and entire staff! I would definitely be back. They treated me and my family with so much attention and care. Romano from the parts department introduce me to Mike and staff. I been buying parts from Romano and Al for years for my company Hugo auto repair …they always go out of their way to make me feel at home and service parts for my company . I would give them a ten star rating if possible.
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January 2024 by Roy Hernandez
Firstly I’ve had a lot of experiences with dealers all over the country but I’m super impressed by the efficiency and best deal I was presented by Mercedes of Manhattan without any games. The process was as quick as three emails with my consultant Mario Hernandez who made this fast, seamless and exactly what I wanted. Than I came in and signed all the paperwork and left with my new 2023 Mercedes C300 4matic which is an amazing automobile. This had to be the best dealership lease experience I’ve had over the past 20 years. Highly recommend you all go see Mario, great attitude and fast communication with the best lease deal upfront. Also he speaks Spanish for those Habla Espanol! Go get your dream car at Mercedes Benz of Manhattan and go see my guy Mario. You will not be displeased.
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January 2024 by R
*** Although my initial experience was good my follow up interactions have not been. This dealership has made no effort to refund my cancelled warranty policy. Buyers beware! They do not honor their own written contracts!! ***Mike Giordano was a pleasure to work with on the purchase of my new car! Wonderful experience!
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January 2024 by S C
Had a wonderful experience here with our purchase. All of the staff are a pleasure to work with. Our sales representative Mike Giordano is absolutely fantastic - got our car ready for a test drive as soon as I arrived, explained everything including pricing and fees clearly and honestly, even included complementary items for us without us even asking! Trading our car was a breeze. He is such a pleasure to work with. Definitely the best experience we've had buying a car. Highly recommend this dealership and Mike!
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November 2023 by Sid P.
The service area at Mercedes BenB Manhattan is constantly terrible, so much so that I finally felt compelled to write a review about it .After waiting over 6 weeks to make my appointment at Mercedes Benz Manhattan I arrived a few minutes early to discover a very long line of cars for service. After a brief wait of almost 40 minutes I finally made it to the entry point. I was directed to a slot where I waited another brief 20 minutes before a MB Manhattan service agent came to discuss my needs. (He is a gem and be I will write a separate review for him).Tonight I went back to pick up my car and again waited a brief 40 minutes for MB Manhattan to retrieve my car. I got a lot of sorry, more than you could ever want, but this isn't the first, second or third time something like this has happened.Mercedes Benz Manhattan. Get your act together. There is absolutely no excuse for this. You talk about exceeding the industry standard, this doesn't even come close to it.
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November 2023 by Pankaj Malhotra
Exceptional Service from Casper - Highly Recommended!I recently had the pleasure of working with Casper as my car sales consultant, and I cannot express how impressed I am with the level of service he provided. From our first interaction, Casper demonstrated unwavering responsiveness, understanding, and a genuine commitment to client satisfaction.Casper's professionalism and transparency were evident when he presented the best possible deal for the car, leaving no room for negotiation after his initial proposal. He seamlessly handled all the backend work, ensuring a hassle-free experience for me. Remarkably, he also went the extra mile by staying beyond regular hours to accommodate my schedule when I was running late due to unexpected traffic.The speed at which Casper facilitated the entire process was remarkable. We chatted on Thursday, and by Friday evening, I was driving off in my new car, thanks to his efficiency.I wholeheartedly recommend Casper to anyone in search of an exceptional car-buying experience. His dedication, integrity, and commitment to customer satisfaction make him a standout professional in the industry. If you're reading this review, rest assured that Casper will not only get it right the first time but will also make your entire car purchase journey a positive and memorable one. Thank you, Casper!
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November 2023 by Loriann Jackson
I’m giving this 5 star review only for Diane Dingler. Diane was the representative who assisted me as my car was being serviced. She was extremely helpful and professional. While I waited in the sales area for my car, I noticed that the staff was not interactive with me while I waited for my car to be serviced. Multiple customers came in after me and were greeted by the staff. It really made me feel like I wasn’t a valued customer. Just imagine waiting for over two hours for your car to be serviced and not one staff member asked “Are you being helped?” or even a simple “Is everything okay?”I appreciate Diane for her great customer service skills & making me feel that I was a valued customer. Diane keeping being great & god bless! Hopefully you’re great energy rubs off on your coworkers!
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November 2023 by Correy K.
The Service Department at Mercedes-Benz Manhattan has (at least temporarily) restored my faith in the human species. We were about to leave the city for an hour-long drive with our toddler and accidentally put down the window next to his car seat, which had a window shade stuck to it. The window shade obviously got stuck and the window would not come back up. We got to Mercedes-Benz Manhattan probably 6 minutes before closing time on a Saturday night and, rather than turning us away, they stayed late and fixed our window, asking nothing in return. In a world where most people are shockingly selfish, it was refreshing to deal with people who, even on their way out the door at the end of the week, had nothing but kind words for us. Arielle, in particular, was absolutely fantastic. They truly know what service is all about.
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November 2023 by Let’s Enjoy The Benz Life
Mary sold me another amazing vehicle and once again explained everything and made sure I had another great experience. You can tell that her expertise and knowledge is why she’s so successful. If you’re looking for a new or used vehicle and want an amazing buying experience then look for Mary. Her knowledge with any vehicle is extensive and you won’t be disappointed. Thank you Mary.
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November 2023 by Barbara K.
This place is awful.Last year when I brought the car in to have a tire replaced, they brought it up from service with the flat tire still on it. This year I made an appointment for the New York State inspection and they let me come in when their machine was broken. This place is horrible.
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September 2023 by Asad Khan
Amazing location and even better staff.I had the pleasure of working with Mary after my lease had expired and was planning to finance the car. Not only did she give me all the best possible options to go about it but also went out of the way to ensure all my concerns including certification & maintenance are taken care of seamlessly.Thank you once again for all your help. Her experience in dealing with the client is an epitome of pure professionalism and years of hard work. You’re a true boss lady! ???
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September 2023 by Derick Spaulding
Service and professionalism is high quality. The use of text to communicate progress on my vehicle, attention to my needs as a customer and the ability to receive my vehicle same day regardless of service need is amazing.My service agent and the gentleman at the parts department were extremely attentive to my requests and made sure I had what I required. I appreciate the time and attention while gladly recommending this MB location for service.Thank you.
