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November 2023 by kslap1
Horrible policies with this carrier for years but it is time to part ways
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January 2023 by Kay. K.
Amanda saves my butt today with the phone transfer I had simple mobile and they had do some upgrade and the phone was acting up as in no phone calls or messages was coming or going so I came to AMANDA THE SAVIOR and she spoke to simple mobile and got the pin number transfer and give me a great deals for both lines so that k you so much...if you need any help MS.AMANDA is fluent in English and in Spanish
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June 2022 by Jerry Mini
Very unsatisfying experience at this locationI'm a hard-working person looking for a deal The manager assistant and selling meHigh price phoneShow me that I couldn't buy a phone withoutPurchasing a better contract I am an existing contract all I needed was the phone to switch over my numberTotal rip-off And he hangs up on me
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December 2021 by Jesse Dempsey
An employee named obed sold me a charger and I needed to return within 15 minutes. Obed says they don’t do returns but receipt says different. If they was to watch camera he was on phone while talking with me. I needed to buy phone but obed didn’t care about that, only playing with his phone. Then he called manager and he only spoke in Spanish. What kind of service is this?
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October 2021 by joann n.
a wonderful human named mekeda, helped me in the most kind, understandind and patient way, she rocks!!!!!!
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September 2021 by Donald Greene
Came to the store with a different idea of what it would be, but the guy working here completely changed it in a good way; he guide me through all the options I had and helped me find the best deal for my upgrade.Nice work Obed, keep it up.
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September 2021 by Victoria Jones
The next time there is only one person in the store and shes on lunch at lease put up a sign stating on lunch....rather not have ppl outside the wondering what's going on and plus having attitude when we didnt know different must do better Management
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July 2021 by Angel Romeo Esquea
Why doesn’t google let me give more than 5 stars?Because I’m very pleased with the customer service at this location, I’ve been coming here to pay my bills and buy my phones from Obed who’s been the best at giving me options and explaining how everything works. Always with a smile and a positive attitude. ????????
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May 2021 by Mahkai Jones
The next time there is only one person in the store and shes on lunch at lease put up a sign stating on lunch....rather not have ppl outside the wondering what's going on and plus having attitude when we didnt know different must do better Management
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January 2021 by Donald Caddy
Came to the store with a different idea of what it would be, but the guy working here completely changed it in a good way; he guide me through all the options I had and helped me find the best deal for my upgrade.Nice work Obed, keep it up.
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January 2021 by gloria cordero
I hate to even give it one star. I came in here recently to purchase a phone but I had a problem with my reciept so I went back for some answers the guy that was working there by the name of OBED attended to me with such a bad disposition an attitude fiscally and verbally abusing me that is unexceptable he was more worried about playing with his phone then woking get it togther Metropcs PLEASE hire people that are more understanding with the clients.
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December 2020 by Laidia Joseph
This is a great and safe space for customers, Obed took his time to explain everything we needed to know and gave us the best advices about switching and getting a new phone; this was a really pleasant experience. Kudos to Obed ?
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December 2020 by Michael Autry
Excellent customer service, I'd recommended this store to all of my closest friends and family.
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December 2020 by Raquazque Ramirez
Horrible service. If I could give 0 stars i would. Do not go here, it is not a metro pcs store - it is an authorized dealer for metro pcs and they have the right to charge you double the price for a phone compared to a metro pcs head quarters store. The manager Carlos is extremely rude and has 0 costumer service. His mask does not cover his nose and has a very nasty attitude if you correct him. He will also have you standing there for a long period of time during a pandemic instead of trying to get costumers out as quickly as possible for safety precautions. Go to Metro PCS on 125th street! Cheaper prices and great costumer service.
