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January 2024 by Alexandria Rey
Stole my money!I was charged to open an account before the account even became official. I was upset by this so I decided not to open an account and just get a refund. So because there was no account, I had to file a case with my bank. Well guess what?! I was denied and therefore Metro PCS got to keep my money with no services provided. Stay away!
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January 2024 by China Doll
It was ok
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January 2024 by Li Furu
oh my god! it's not open today but google mad shows it was open..so sad!
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December 2023 by Jannette Hernandez
Very rude
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December 2023 by Mastahkush 23
Tony & Kathy were very helpful and reasonable. If you’re a metro pcs customer they’ll really look out for you, so head over to the 14 st &1st avenue store.
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December 2023 by KingOfQueens NewYork
There was only one store rep, who was standing outside, answering my questions while smoking. Also, store cannot offer the same deal as online, and online site says available in-store only. Poorly trained employee, horrible marketing strategy, when you see these huge red flags, run!
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September 2023 by Janusz Bugajski
I was very disappointed with the service I received at this location. The employee who was supposed to assist me and my friend was rude and unhelpful. We needed help with transferring eSIM from an old to a new iPhone, but he ignored our greeting and demanded a high fee for the service. He claimed that he was not a direct MBT employee, but a reseller who had to make a profit. He also refused to tell us where we could find an official MBT store. When we tried to use the mobile app to transfer the phone number ourselves, it crashed and he showed no interest in helping us fix it. He was busy with his own phone instead of paying attention to us. I felt that he did not value us as customers and did not respect us as people. Because of his poor attitude, MTB lost our loyalty and business today!
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September 2023 by Joan Ryan
Tony and Tamara are super knowledgeable, professional and so kind! I was a victim of theft and they helped me get a new phone in minutes and helped protect my security. They are the best!!
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August 2023 by davon duffy
I dont think I'll be going back to this metro on 14th street anymore. The workers have nasty attitudes
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July 2023 by Evelyn Gonzalez
Tamara always knows how to solve my cell phone issues. I'm grateful to have her working at the location.
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June 2023 by Flayva
It seems like the owners of the Metro PCS on 14th Street are "Money Hungry" because all they want to do is STEAL your Money!!!Another chance for what>to STEAL more money from me???I don't think so!!!!
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March 2023 by El Covan
The store at 237 E. 14th lists Sunday hours as 10am-7pm. It's Sunday 1:15pm and they are still not open.
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November 2022 by Alberto Saul Rivero Plaza
We came to buy a cell phone because it was supposed to be open until 8 pm but the lady who attends badly tells us that the place is closed. I think she didn't feel like serving us or she didn't feel like working anymore. They should put the real schedule and not deceive people in this way.
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October 2022 by Jude Iz
I purchased a new phone today with the assistance of Sam, his customer service was excellent and he explained everything to me. I highly recommend this Metro PCs store but especially so when Sam is working. He was very accommodating and he didn't make anyone wait. Metro PCs has a winner with Sam as their employee.
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October 2022 by May
The girl that works there is not open to help or offer service, I went to activate my new phone and she just asked me to go to another store or go to lunch something and come back later because she didn’t think it would be a good idea doing it with her, and the store was empty at that moment